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Henry Xiang
Henry Xiang
New Member
March 5, 2026
Solved

Request for Manual Education Verification Assistance

  • March 5, 2026
  • 1 reply
  • 69 views

Hello Figma Team, I hope you are having a good day. I am a student at the University of Sydney and I am writing to kindly request your assistance with my Education Plan verification. I have attempted to verify my status through SheerID nearly 10 times with my official Enrollment Confirmation (CoE) and student ID, but unfortunately, the automated system was unable to process them. After reaching out to SheerID support, I was informed that they are unable to provide further manual assistance, and my account now shows 'Verification Limit Exceeded.' Since I have all the valid documentation for the 2026 academic year, would it be possible for your internal team to conduct a manual review? I am more than happy to provide my student email and supporting documents privately. Thank you very much for your time and help.

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Best answer by Celine_

Hi ​@Henry Xiang, Celine from Figma here, thanks for sharing the details! I understand you’ve already gone through multiple verification attempts and reached out to SheerID. I’ve gone ahead and created a support ticket on your behalf so our team can review this further.

For reference, your case number is #1779282, sending you a message to your email address sxixxxx1@unxxxxdu.au. Please check your inbox when you can and reply directly there with any additional details.

Please also note due to higher-than-usual volume, response times for education-related requests are currently around 7+ days. Our team is actively working through submissions and will review your case as soon as possible.

We expect turnaround times to improve in the coming weeks.Thank you for your patience and understanding while we take a closer look!

Update: The Figma Education replied to you, feel free to check your inbox.
Sharing also here for others in the community who may run into a similar issue (verification limits exceeded), please note that Figma is not able to review documents or determine individual eligibility for Education verification.

All verification checks are handled directly by our partner, SheerID, as they have access to the required verification tools.

To help streamline the process, we’ve set up a dedicated support channel for Figma users. Even if you’ve contacted SheerID previously, please reach out to their Figma-specific team at: figmasupport@sheerid.com

This ensures your request is routed to the appropriate specialists for review. If SheerID determines that you’re not eligible, you would need to follow their appeal process directly with them, as they manage all verification decisions. Thanks for your understanding!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
March 5, 2026

Hi ​@Henry Xiang, Celine from Figma here, thanks for sharing the details! I understand you’ve already gone through multiple verification attempts and reached out to SheerID. I’ve gone ahead and created a support ticket on your behalf so our team can review this further.

For reference, your case number is #1779282, sending you a message to your email address sxixxxx1@unxxxxdu.au. Please check your inbox when you can and reply directly there with any additional details.

Please also note due to higher-than-usual volume, response times for education-related requests are currently around 7+ days. Our team is actively working through submissions and will review your case as soon as possible.

We expect turnaround times to improve in the coming weeks.Thank you for your patience and understanding while we take a closer look!

Update: The Figma Education replied to you, feel free to check your inbox.
Sharing also here for others in the community who may run into a similar issue (verification limits exceeded), please note that Figma is not able to review documents or determine individual eligibility for Education verification.

All verification checks are handled directly by our partner, SheerID, as they have access to the required verification tools.

To help streamline the process, we’ve set up a dedicated support channel for Figma users. Even if you’ve contacted SheerID previously, please reach out to their Figma-specific team at: figmasupport@sheerid.com

This ensures your request is routed to the appropriate specialists for review. If SheerID determines that you’re not eligible, you would need to follow their appeal process directly with them, as they manage all verification decisions. Thanks for your understanding!

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