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Request for Manual Education Verification Assistance

  • March 5, 2026
  • 1 reply
  • 8 views
Henry Xiang

Hello Figma Team, I hope you are having a good day. I am a student at the University of Sydney and I am writing to kindly request your assistance with my Education Plan verification. I have attempted to verify my status through SheerID nearly 10 times with my official Enrollment Confirmation (CoE) and student ID, but unfortunately, the automated system was unable to process them. After reaching out to SheerID support, I was informed that they are unable to provide further manual assistance, and my account now shows 'Verification Limit Exceeded.' Since I have all the valid documentation for the 2026 academic year, would it be possible for your internal team to conduct a manual review? I am more than happy to provide my student email and supporting documents privately. Thank you very much for your time and help.

Best answer by Celine_

Hi ​@Henry Xiang, Celine from Figma here, thanks for sharing the details! I understand you’ve already gone through multiple verification attempts and reached out to SheerID. I’ve gone ahead and created a support ticket on your behalf so our team can review this further.

For reference, your case number is #1779282, sending you a message to your email address sxixxxx1@unxxxxdu.au. Please check your inbox when you can and reply directly there with any additional details.

Please also note due to higher-than-usual volume, response times for education-related requests are currently around 7+ days. Our team is actively working through submissions and will review your case as soon as possible.

We expect turnaround times to improve in the coming weeks.Thank you for your patience and understanding while we take a closer look!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • March 5, 2026

Hi ​@Henry Xiang, Celine from Figma here, thanks for sharing the details! I understand you’ve already gone through multiple verification attempts and reached out to SheerID. I’ve gone ahead and created a support ticket on your behalf so our team can review this further.

For reference, your case number is #1779282, sending you a message to your email address sxixxxx1@unxxxxdu.au. Please check your inbox when you can and reply directly there with any additional details.

Please also note due to higher-than-usual volume, response times for education-related requests are currently around 7+ days. Our team is actively working through submissions and will review your case as soon as possible.

We expect turnaround times to improve in the coming weeks.Thank you for your patience and understanding while we take a closer look!

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