Skip to main content
Question

Why was I charged twice?

  • February 28, 2026
  • 1 reply
  • 20 views
ecaaaaa

I purchased the collab seat for $5.60 on Jan 25 and paid for it directly. I received the invoice on Jan 26.

However, on Feb 26, I was unexpectedly charged for a “Recurring Professional Team (monthly) subscription.” I had already canceled all subscription plans in early Feb, so I do not understand why this charge occurred since I am now back on a free account.

Please assist me with this issue. $16.80 is a significant amount in my country. Why was I charged again? Am I eligible for a refund?

I only agreed to pay the initial $5.60 as advertised. I did not consent to any $16.80 recurring subscription.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • March 1, 2026

Hi ​@ecaaaaa — thanks for raising this. We’ll make sure this gets looked into. 🙏🏻

I can’t access account-specific billing details here, but one thing that may clarify what you’re seeing is how prorating works with Figma subscriptions. If seats are added before a plan is downgraded or canceled, those charges can still appear on the final invoice, and you’ll keep access to the paid features through the end of that billing period. This article has more details: Upgrade or downgrade your plan → Downgrade or cancel your plan.

That said, I also want to make sure your specific case is reviewed properly. I’ve opened a ticket on your behalf with our Product Support team and shared the details you provided here so they have the full picture. Your case number is: 1770497, and they’ll follow up with you directly as soon as they’ve had a chance to review.

Please keep an eye on the email inbox tied to your Figma account for next steps.

Terms & ConditionsCookie settingsAccessibility statement