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Suman Osti
Suman Osti
New Member
February 27, 2026
Solved

Urgent: Billing Dispute - Solo User charged $166 ($161 One-time) mistakenly.

  • February 27, 2026
  • 1 reply
  • 65 views

I am a solo user on a Professional annual plan. I have a pending $166 invoice that appeared despite having 'Auto-upgrade' disabled. I have already corrected my seat assignments and reached out via the support bot, but I haven't heard back. Can a moderator please escalate my case?

This topic has been closed for replies.
Best answer by Tom Reem

Hey ​@Suman Osti — welcome to Figma Forum, and thanks for flagging this. We’ve got you.

I can’t see account-specific billing details from here, but I can confirm that our Product Support team is actively reviewing your request under your case number: 1768838. I’ve also shared your post with them so they have the full picture as they work on this.

In the meantime, this article may help explain what triggered the charge: There are additional charges in my Figma bill.

Thanks for your patience — and please keep an eye on the email tied to your Figma account for next steps. We’ll get this sorted out. 🙏🏻

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
February 28, 2026

Hey ​@Suman Osti — welcome to Figma Forum, and thanks for flagging this. We’ve got you.

I can’t see account-specific billing details from here, but I can confirm that our Product Support team is actively reviewing your request under your case number: 1768838. I’ve also shared your post with them so they have the full picture as they work on this.

In the meantime, this article may help explain what triggered the charge: There are additional charges in my Figma bill.

Thanks for your patience — and please keep an eye on the email tied to your Figma account for next steps. We’ll get this sorted out. 🙏🏻

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