I am a solo user on a Professional annual plan. I have a pending $166 invoice that appeared despite having 'Auto-upgrade' disabled. I have already corrected my seat assignments and reached out via the support bot, but I haven't heard back. Can a moderator please escalate my case?
Solved
Urgent: Billing Dispute - Solo User charged $166 ($161 One-time) mistakenly.
Best answer by Tom Reem
Hey
I can’t see account-specific billing details from here, but I can confirm that our Product Support team is actively reviewing your request under your case number: 1768838. I’ve also shared your post with them so they have the full picture as they work on this.
In the meantime, this article may help explain what triggered the charge: There are additional charges in my Figma bill.
Thanks for your patience — and please keep an eye on the email tied to your Figma account for next steps. We’ll get this sorted out. 🙏🏻
Hey
I can’t see account-specific billing details from here, but I can confirm that our Product Support team is actively reviewing your request under your case number: 1768838. I’ve also shared your post with them so they have the full picture as they work on this.
In the meantime, this article may help explain what triggered the charge: There are additional charges in my Figma bill.
Thanks for your patience — and please keep an eye on the email tied to your Figma account for next steps. We’ll get this sorted out. 🙏🏻
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