Hi! I 've declined my subscription, but you still trying to take money from me. I dont't need any subscription and I don’t have any right now
Solved
Subscription issues
Best answer by Celine_
Hey
Just a quick note: there’s no need to send multiple similar requests once you’ve reached out to the support team. I’ve added a follow-up note to your case for visibility. For reference, your case number is #1769780. Thanks for your patience!
Update: I see in the backend that the support agent was able to solve your issue after cancelling your Professional plan.
I’ll go ahead and closed the topic. For others, feel free to open a new topic, thank you!
This topic has been closed for replies.
Hi Nikita! Celine from Figma here, happy to help. Thanks for reaching out, I understand your concern here.
For billing-related issues like this, the best next step is to contact our support team directly so they can securely review your account and confirm your subscription status. We’re not able to handle billing issues directly in the Forum. Please check your inbox when you have a moment, thank you!
They changed my subscription to a business without my consent. I'm the only user, and I'm still learning; I don't have a business subscription at all! This is outrageous!
Hey
Just a quick note: there’s no need to send multiple similar requests once you’ve reached out to the support team. I’ve added a follow-up note to your case for visibility. For reference, your case number is #1769780. Thanks for your patience!
Update: I see in the backend that the support agent was able to solve your issue after cancelling your Professional plan.
I’ll go ahead and closed the topic. For others, feel free to open a new topic, thank you!
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