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Nikita Savchuk
Nikita Savchuk
New Member
December 15, 2025
Solved

Subscription issues

  • December 15, 2025
  • 3 replies
  • 160 views

Hi! I 've declined my subscription, but you still trying to take money from me. I dont't need any subscription and I don’t have any right now

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@软件是骗子 , Celine from Figma here, thanks for flagging this! I can see in the backend that you’ve submitted a request to our support team, thank you for doing that.

    Just a quick note: there’s no need to send multiple similar requests once you’ve reached out to the support team. I’ve added a follow-up note to your case for visibility. For reference, your case number is #1769780. Thanks for your patience!

    Update: I see in the backend that the support agent was able to solve your issue after cancelling your Professional plan.

    I’ll go ahead and closed the topic. For others, feel free to open a new topic, thank you!

    3 replies

    Celine_
    Figmate
    Celine_
    Community Support
    December 15, 2025

    Hi Nikita! Celine from Figma here, happy to help. Thanks for reaching out, I understand your concern here.

    For billing-related issues like this, the best next step is to contact our support team directly so they can securely review your account and confirm your subscription status. We’re not able to handle billing issues directly in the Forum. Please check your inbox when you have a moment, thank you!

    软件是骗子
    软件是骗子
    New Member
    March 1, 2026

    They changed my subscription to a business without my consent. I'm the only user, and I'm still learning; I don't have a business subscription at all! This is outrageous! 

    Celine_
    Figmate
    Celine_Answer
    Community Support
    March 2, 2026

    Hey ​@软件是骗子 , Celine from Figma here, thanks for flagging this! I can see in the backend that you’ve submitted a request to our support team, thank you for doing that.

    Just a quick note: there’s no need to send multiple similar requests once you’ve reached out to the support team. I’ve added a follow-up note to your case for visibility. For reference, your case number is #1769780. Thanks for your patience!

    Update: I see in the backend that the support agent was able to solve your issue after cancelling your Professional plan.

    I’ll go ahead and closed the topic. For others, feel free to open a new topic, thank you!

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