Hello, I’m an EU citizen and my yearly plan was renewed on 27th feb. As an EU citizen I have the right to cancel it within a 14 days period. I requested cancellation and reimbursement using the support form but I was informed that reimbursements are not possible. This contradicts the EU law, so please help me solve this amicably.
TIcket Id: #1769187
Best answer by Celine_
Hi
As mentioned above, we’re not able to review or process billing matters directly in the Forum for security and privacy reasons. However, I’ve added a follow-up note to your case so the support team can review it as soon as possible and respond to you directly.
In the meantime, to make sure your Professional plan is fully canceled, you can follow these steps our Help Center. I'll paste the instructions below for you as well.
To cancel your Professional plan subscription:
Thanks for your patience!
Update: It seems that you have upgraded 1 monthly Collab seat to a monthly Full seat which led to a pro-rated charge. The support agent has confirmed that your plan has already been canceled and will not renew. You will not receive any future invoices or charges going forward. They are waiting for your response. Feel free to check your inbox for the details, and for any further assistance, as they are best equipped to review your billing case. I’ve gone ahead and closed the topic here, thank you!
Hi
I can see that you’ve already reached out to our support team, and I’ve added a follow-up note to your case #1769187 for visibility. I can also confirm that your ticket has been assigned to an agent and they’ll be replying to you soon.
For context, since this involves billing issue, it will need to be reviewed directly within your existing support ticket. We can’t handle billing issue in the Figma Forum for security reasons.
Our support team is best equipped to assess the specifics of your subscription and advise on next steps.
Please continue the conversation there, and the team will follow up with you shortly. Thank you!
Hello,
I am extremely disappointed to see that I have been charged again for a subscription that I had already cancelled last month.
I contacted your support team previously and followed the complicated instructions provided to cancel the subscription. After that, I did not use Figma at all. Therefore, charging me again is completely unacceptable.
I need you to do the following immediately:
Confirm that my subscription has been fully cancelled and that no future charges will occur.
Refund the amount that was charged today, since the service has not been used and the cancellation request was already made earlier.
If this issue is not resolved promptly, I will be forced to dispute the charge with my bank.
Please confirm the cancellation and refund as soon as possible.
Regards.
Hi
As mentioned above, we’re not able to review or process billing matters directly in the Forum for security and privacy reasons. However, I’ve added a follow-up note to your case so the support team can review it as soon as possible and respond to you directly.
In the meantime, to make sure your Professional plan is fully canceled, you can follow these steps our Help Center. I'll paste the instructions below for you as well.
To cancel your Professional plan subscription:
Thanks for your patience!
Update: It seems that you have upgraded 1 monthly Collab seat to a monthly Full seat which led to a pro-rated charge. The support agent has confirmed that your plan has already been canceled and will not renew. You will not receive any future invoices or charges going forward. They are waiting for your response. Feel free to check your inbox for the details, and for any further assistance, as they are best equipped to review your billing case. I’ve gone ahead and closed the topic here, thank you!
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