Hello,
I’ve written to Figma’s Product Support team but received no answer. We are currently experiencing ongoing issues with faculty access to our institutional Education Team, which is now affecting our ability to properly run the UI module of our diploma programme.
At the beginning of the academic year, some external lecturers were able to access the Education plan without any issues. However, this is no longer working.
We understand that external email addresses cannot be granted access to an institutional Education Team linked to a university domain. That said, we are now facing a second issue:
Several lecturers who already have an active institutional account are unable to obtain Faculty verification within Figma Education, even after:
– Activating their university account (email and intranet access)
– Logging into the university system prior to accessing Figma (SSO)
– Applying for Education access using their edu.es address
– Submitting an official verification letter digitally signed by the Director of the Diploma programme confirming their teaching role
Despite completing all required steps, their Faculty status has not been approved, which prevents them from accessing team libraries and working correctly within the institutional environment.
This is currently blocking the normal development of our course.
Could you please advise on how this can be resolved?
We would also appreciate confirmation on whether external lecturers are expected to be granted access exclusively through institutional domains in Education Teams, or if there is any alternative process available for officially affiliated teaching staff.
Thank you in advance for your support.
