When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?
Hi
I understand that you’re experiencing slow loading issues for all your files, both in the browser and the Figma Desktop app.
First, could you please try the following quick steps to see if there’s any improvement?
- In the browser: Quit your browser completely, then relaunch it.
- The Desktop app: Right-click the file tab and select Reload Tab.
If the issue persists, could you please confirm a few more things?
- Try connecting to Figma from a different network, such as your mobile hotspot.
If the issue disappears when using a different network, it’s likely related to your local network setup. In that case, I recommend reaching out to your IT team for further investigation. You can share these resources with them: Adjust your network settings and Connection or server error 403
- Do you also see any error messages on the screen?
If so, please check this article for additional troubleshooting steps: My files are not opening
If none of the above helps, I recommend reaching out to our Support team using this secure form: Submit a request
When submitting your request, please include:
- The URL of this forum post for context
- A video recording of the issue showing your full Figma screen
This information will help our team investigate the issue more effectively.
Thanks!
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