When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?
Solved
Opening figma on both website and app take too much time its since last week. Is there any way to fix?
Best answer by Junko3
Hi
I understand that you’re experiencing slow loading issues for all your files, both in the browser and the Figma Desktop app.
First, could you please try the following quick steps to see if there’s any improvement?
- In the browser: Quit your browser completely, then relaunch it.
- The Desktop app: Right-click the file tab and select Reload Tab.
If the issue persists, could you please confirm a few more things?
- Try connecting to Figma from a different network, such as your mobile hotspot.
If the issue disappears when using a different network, it’s likely related to your local network setup. In that case, I recommend reaching out to your IT team for further investigation. You can share these resources with them: Adjust your network settings and Connection or server error 403
- Do you also see any error messages on the screen?
If so, please check this article for additional troubleshooting steps: My files are not opening
If none of the above helps, I recommend reaching out to our Support team using this secure form: Submit a request
When submitting your request, please include:
- The URL of this forum post for context
- A video recording of the issue showing your full Figma screen
This information will help our team investigate the issue more effectively.
Thanks!
Hi
I understand that you’re experiencing slow loading issues for all your files, both in the browser and the Figma Desktop app.
First, could you please try the following quick steps to see if there’s any improvement?
- In the browser: Quit your browser completely, then relaunch it.
- The Desktop app: Right-click the file tab and select Reload Tab.
If the issue persists, could you please confirm a few more things?
- Try connecting to Figma from a different network, such as your mobile hotspot.
If the issue disappears when using a different network, it’s likely related to your local network setup. In that case, I recommend reaching out to your IT team for further investigation. You can share these resources with them: Adjust your network settings and Connection or server error 403
- Do you also see any error messages on the screen?
If so, please check this article for additional troubleshooting steps: My files are not opening
If none of the above helps, I recommend reaching out to our Support team using this secure form: Submit a request
When submitting your request, please include:
- The URL of this forum post for context
- A video recording of the issue showing your full Figma screen
This information will help our team investigate the issue more effectively.
Thanks!
Your webpage loading is so horrible. It’s been 10 min still its loading. None of your above steps are not working at all. Sometimes in the main page login popup is appearing that is also laggy.
I’ have been facing issues like this with several other components too. Your system is a lack of central login Sync and every time when i click on Recourses or Use case section from main page it was requesting login again & again.
Not only that sometimes this error message is appearing
Application error: a client-side exception has occurred while loading www.figma.com (see the browser console for more information).
Please resolve this issue ASAP
Hey
I’m really sorry to hear the steps shared earlier didn’t resolve this. That definitely sounds odd, especially with the repeated login prompts and the client-side error you’re seeing.
As Junko mentioned, the best next step is for our support team to take a closer look at your specific case.
When you have a moment, please submit a request via this secure form: Submit a bug report
In your submission, please include:
-
A short video recording showing your full Figma screen while the issue occurs
-
The exact error message you’re receiving
-
The URL of the impacted file (if possible) and “Can view” access granted to support-share@figma.com
This will allow us to reproduce the issue and investigate further with Engineering. Thank you for your patience!
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