I bought a subscription to the professional plan and cancelled it during the first month. My account is now the free one. But I have just been charged for another month! Why? I would like a refund please.
Solved
I was chaged even though I cancelled my subscription!
Best answer by Tom Reem
Hi
I checked in with our Product Support team, and they’ve confirmed your request is in review. Your case number is: 1769474, and I’ve shared the details from this thread with them so they have the full context.
I’m not able to look into billing details from here for security reasons, but I did want to share one thing that often clears up confusion in situations like this: If seats were added before a plan was canceled or downgraded, those prorated charges can still show up on the final invoice, and access continues through the end of that billing cycle. This guide explains how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Either way, the team handling your case will follow up directly with specifics. Thanks for your patience while they take a closer look — we’ll get you clarity on this. 🙏🏻
Hi
I checked in with our Product Support team, and they’ve confirmed your request is in review. Your case number is: 1769474, and I’ve shared the details from this thread with them so they have the full context.
I’m not able to look into billing details from here for security reasons, but I did want to share one thing that often clears up confusion in situations like this: If seats were added before a plan was canceled or downgraded, those prorated charges can still show up on the final invoice, and access continues through the end of that billing cycle. This guide explains how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Either way, the team handling your case will follow up directly with specifics. Thanks for your patience while they take a closer look — we’ll get you clarity on this. 🙏🏻
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