У нас был оформлен годовой профессиональный план на 1 команду. Других пользователей мы не добавляли. Но неажиданно списалась оплата помесячная. Мы не добавляли нового редактора. Помогите решить вопрос. Мы надеемся что вы сможете вернуть деньги.
Solved
Дополнительная помесячная оплата
Best answer by Tom Reem
Hi
We don't currently offer support in Russian on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from the public forum, but I checked in with our Product Support team. They reached out to you yesterday with next steps on getting this sorted. If you haven't seen their message yet, please check the inbox tied to your Figma account. Your case number is: 1805261.
For some general context that may help explain unexpected monthly charges on an annual plan, this resource is worth a look: There are additional charges in my Figma bill → I am being charged monthly on an annual.
Hope this helps get things moving — let us know if any questions remain. 🙏🏻
Hi
We don't currently offer support in Russian on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from the public forum, but I checked in with our Product Support team. They reached out to you yesterday with next steps on getting this sorted. If you haven't seen their message yet, please check the inbox tied to your Figma account. Your case number is: 1805261.
For some general context that may help explain unexpected monthly charges on an annual plan, this resource is worth a look: There are additional charges in my Figma bill → I am being charged monthly on an annual.
Hope this helps get things moving — let us know if any questions remain. 🙏🏻
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