Trouble exporting videos from Figma Buzz

Hi ​@Silvana_fem,

I understand you're experiencing issues with exporting videos from Figma Buzz — sometimes it works, but other times the export seems to hang indefinitely.

I tried to reproduce the issue on my end, but exports seem to be working as expected so far.

To help us better understand what might be going on, could you share a bit more information?

• Does this happen only in the browser, only in the desktop app, or in both?

• Is it happening in one specific file, or across multiple files?

Also, if you run into the issue again, it would be super helpful if you could share a short video recording of what you're seeing — ideally with the full Figma window visible.

That will help our team investigate more effectively.

Thanks,

Thank you for your quick reply!

The issue happens both in the browser (Safari and Chrome) and in the desktop app. It also occurs across multiple files. I usually try to select all my creatives and export them, but most of the time it just hangs. When that fails, I try exporting one by one, but that doesn’t work either. My coworker has the same issue on her laptop as well.

The main problem is the randomness: it rarely works, but right now, for example, I’ve been waiting 10 minutes on the desktop app and only one video has exported. Is it normal that it takes so long?

I can’t attach videos on this post, so here are screenshots showing the issue in Safari, Chrome, and the desktop app. At the time of writing, the export is still loading.

Thanks again for your help!

Update : it has been 30 minutes, and only one video was exported. The file is still trying to export the assets

Hi ​@Silvana_fem,

Thank you for the detailed follow-up — I really appreciate it.

I understand that the issue occurs both in Safari and Chrome, as well as in the Figma desktop app, and that it affects multiple files.
You've also noted that the export process hangs most of the time, even when trying to export assets one by one, and your colleague is experiencing the same issue on a different machine.
 

To help get this looked into more closely, I’ll go ahead and create a support ticket on your behalf using all of the information you’ve shared. This will allow our team to investigate the issue in more detail.

One of our specialists will reach out to you when they’re ready. You should receive an email about the new ticket shortly — it will be sent to the email address associated with your Figma account.

Thanks,

Thank you very much !

Same thing happens with me here on the desktop. I try to export the asset and it takes forever and usually do not export at all. Even with a very small video (1,4 mb). Thank you!

Try this → from desktop app, you can go to Help > Troubleshooting > Reset Figma and Restart

I have the same issue, the export takes too much time, I can only use if from the Browser, as we can’t download the app in our company. Is there any opportunity to resolve this issue?

I am having the same issue. How to we figure out what the resolve for this is?

I’m experiencing the same issue. I had no problem exporting last week, but now the exact same files won’t export.

I’ve cleared the desktop app cache, cleared browser caches, restarted everything, and tried multiple browsers and computers - the problem still persists.

I have an urgent deadline to deliver assets to a client, and this is blocking me.