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Hello Figma Support,

I’m trying to upgrade to the Pro plan, but I keep receiving the error message:

“Payment can’t be completed, please use another payment method.”

 

I’ve already tried entering my billing details, but the transaction still fails. Could you please help me understand what’s causing this issue?

I’m from Indonesia, and I use a Mastercard debit card. I also have made sure that my balance is very sufficient. I have already tried more than 5 times, and it still fails. I have even tried to use a Visa credit card, but it’s just useless.

 

Please help me.

Hi ​@raymozz , thanks for sharing these details!

For security and privacy reasons, we can’t resolve individual billing issues here on the Forum. Please reach out directly to our support team via Submit a bug report so they can take a closer look.

When you fill out the form, use your Figma email account and include a screenshot of the error message you see when trying your card. This extra context will help them investigate and resolve things as quickly as possible. Thank you!


 

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