Solved
Payment problem
Hi. I can't change my payment details. The following message appears: There was an issue with loading our payment form. Please refresh and try again.
Celine_Solution
Community Support
March 25, 2026
Hey Andrey, thank you for flagging this, happy to help!
Can you please first try in another browser to see if that helps?
In some cases, this type of error can be linked to a declined payment. From our side, declines are often marked as “generic,” so we don’t always get a clear reason. If everything looks correct with your card details, it may help to try another card or check directly with your bank for more information. (Please note, for privacy and security, card issuers can only discuss the specifics of a declined payment with their cardholders – they can't discuss this with the merchant.)
If you’re updating your payment method, you can also take a look at our Help Center guide on updating billing details (it walks through the steps).
If none of that resolves it, feel free to submit a bug report so the team can investigate further. We’re not able to dig into billing-specific issues from the forum due to privacy and security constraints. To do that: Go to the Support Hub / Click Start a chat / Type “Report a bug with payment”. Thank you!