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Request Refund on Accidental Renewed Monthly Subscription

  • March 25, 2026
  • 1 reply
  • 37 views
bellaaatrix

Dear Figma Support Team,

I am writing to request a full refund for a recent subscription charge of $39.20 that occurred on March 25, 2026.

This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.

Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.

Thank you for your time and for providing such a great tool. I look forward to your positive response.

Best answer by Celine_

Hi ​@bellaaatrix, Celine from Figma here! Thanks for reaching out and sharing the context about your billing. I can see you’ve already contacted our support team about this, which is the right step. They’ll be able to review your account and the recent charge in detail, and guide you on the next steps.

As we’re not able to handle billing or refund requests in the Forum due to privacy and security reasons, I recommend continuing directly through your existing case. I’ve added a follow-up note to the team, they will follow up with you there shortly.


Update: The team has replied to you, please check your inbox when you can. I’ve gone ahead and closed the topic here. If you have further question about your billing, please continue the conversation directly via your case as they’re best equipped to assist you, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • March 25, 2026

Hi ​@bellaaatrix, Celine from Figma here! Thanks for reaching out and sharing the context about your billing. I can see you’ve already contacted our support team about this, which is the right step. They’ll be able to review your account and the recent charge in detail, and guide you on the next steps.

As we’re not able to handle billing or refund requests in the Forum due to privacy and security reasons, I recommend continuing directly through your existing case. I’ve added a follow-up note to the team, they will follow up with you there shortly.


Update: The team has replied to you, please check your inbox when you can. I’ve gone ahead and closed the topic here. If you have further question about your billing, please continue the conversation directly via your case as they’re best equipped to assist you, thank you!

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