Skip to main content
Solved

refund request

  • March 28, 2026
  • 2 replies
  • 25 views
won changsub

I am writing to request a full refund for a recent subscription charge on my account [redacted by moderator to remove personal information]

I accidentally upgraded to the plan and did not intend to authorize this transaction. I have not used any of the paid features since the charge occurred.

Could you please process a refund to my original payment method? I have already downgraded my plan.

Thank you for your assistance.

Best answer by Tom Reem

Hi ​@won changsub — welcome to Figma Forum and thanks for raising this. Just a quick note: I removed some personal information from your post to help keep your account details private.

I can't access and share out account specifics here, but I do want to make sure this gets resolved as soon as possible. I went ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1819056, and they will be in touch with you as soon as they've had a chance to review.

In the meantime, it's worth knowing that Figma's standard policy treats subscription payments as non-refundable — but our Support team reviews accidental upgrade situations on a case-by-case basis, so please do watch for their response. In addition, this article outlines how subscription downgrades work in case it's helpful for the future: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email inbox tied to your Figma account for more. 🙏🏻

    2 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • Answer
    • March 28, 2026

    Hi ​@won changsub — welcome to Figma Forum and thanks for raising this. Just a quick note: I removed some personal information from your post to help keep your account details private.

    I can't access and share out account specifics here, but I do want to make sure this gets resolved as soon as possible. I went ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1819056, and they will be in touch with you as soon as they've had a chance to review.

    In the meantime, it's worth knowing that Figma's standard policy treats subscription payments as non-refundable — but our Support team reviews accidental upgrade situations on a case-by-case basis, so please do watch for their response. In addition, this article outlines how subscription downgrades work in case it's helpful for the future: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Please keep an eye on the email inbox tied to your Figma account for more. 🙏🏻

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • April 5, 2026

    Hey ​@won changsub — checking back in! I followed up with our Product Support team and they've sent you an email with more details and next steps. If you haven't seen it yet, please check the inbox tied to your Figma account.

    Going to mark this conversation as resolved — but if anything else comes up, don't hesitate to reach out to the community here.

    Terms & ConditionsCookie settingsAccessibility statement