Skip to main content
camilly
camilly
New Member
April 5, 2026
Solved

Figma for Education: Proof of enrollment denied.

I sent proof of enrollment from the university and it is being rejected.

[attachment redacted by moderator to remove personal information]

This topic has been closed for replies.
Tom Reem
Tom ReemSolution
Figmate
April 5, 2026

Hi ​@camilly — welcome to Figma Forum, and sorry to hear about the trouble with your verification.

If you haven't already, I'd recommend reaching out to SheerID directly at figmasupport@sheerid.com — they manage the verification process from end to end and can provide guidance on why your enrollment proof was denied and what to try next. For reference, this resource covers what's required for verification: Figma for Education → Verify your education status.

I also checked in with our Education team, and I can confirm you have an open request with them as well. Your case number is: 1831437, and I've shared your post so they have the full context.

Finally, I removed the attachment from your original post to protect your privacy — appreciate your understanding on that.

Let us know if any other questions come up along the way.

View in thread

1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
April 5, 2026

Hi ​@camilly — welcome to Figma Forum, and sorry to hear about the trouble with your verification.

If you haven't already, I'd recommend reaching out to SheerID directly at figmasupport@sheerid.com — they manage the verification process from end to end and can provide guidance on why your enrollment proof was denied and what to try next. For reference, this resource covers what's required for verification: Figma for Education → Verify your education status.

I also checked in with our Education team, and I can confirm you have an open request with them as well. Your case number is: 1831437, and I've shared your post so they have the full context.

Finally, I removed the attachment from your original post to protect your privacy — appreciate your understanding on that.

Let us know if any other questions come up along the way.

Terms & ConditionsAccessibility statement