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Question

Figma Make file goes Couldn’t connect, check your internet and try again

  • April 6, 2026
  • 1 reply
  • 10 views

Prateek Chouhan

Figma make file goes in summarising chat but then it shows while i am able to work on other files.
Couldn’t connect, check your internet and try again
ca2d3cd1-5d51-496b-91a4-f64dec65d0b1

 

I fear my conversation  has more than 800 version  so this could be a reason causing timeout issue or something. Howe can i solve it i dont see any way to delete old conversation. 

 

1 reply

Celine_
Figmate
  • Community Support
  • April 6, 2026

Hi ​@Prateek Chouhan , thanks for sharing the details! The message you’re seeing (“Couldn’t connect…”) isn’t typically caused by the number of versions or conversation length, it’s more likely related to your network connection.

As a first step, you can try a few quick resets:

  • Refresh the page or restart Figma
  • Try opening the file on a different network (or switch off VPN if you’re using one)

If you’re on a company network, please also confirm that the required domains are added to your allowlist. You can find the full list here:
https://help.figma.com/hc/en-us/articles/19424714305943-Adjust-your-network-settings

I can also see that you’ve already reached out to our support team, thanks for doing that! The Technical Quality team is currently waiting for your response to continue the investigation. When you have a moment, please check your inbox and continue the conversation there, as they’ll be best equipped to look into your setup in detail. For reference your case number is: #1831898. Thanks!