We were recently charged $1,790.60 (Invoice: DUUM7BSC-0002), and we believe this was due to multiple full seats being unintentionally added to our account.
Â
As soon as we noticed the issue, we immediately reviewed our team and removed the extra seat. Currently, we only have 1 full seats, which reflects our actual usage.
Â
The additional seats were not intentionally used, and this charge was unexpected.
Â
We have already contacted support, but we would appreciate any guidance or help from the community regarding this situation or similar experiences.
Â
Has anyone faced something similar? Were you able to get a refund or partial refund?
Â
Thank you
Best answer by Celine_
Hey ​@shahd , Celine from Figma here! Thanks for sharing these details and for flagging this.
I was able to see your support ticket regarding your invoice DUUM7BSC-0002, and I’ve added a follow-up note to give it more visibility with the team. They’ll be best equipped to review what happened, including your question about a refund, and advise on the next steps.
Since this involves account-specific billing details, I’d recommend continuing the conversation directly in your case. (For security and privacy reasons, we’re not able to handle billing-related issues here on the Forum.) Thanks for your patience!Â
Update: Glad to see in the backend that your billing issue has been solved. So, I’ve gone ahead and closed the topic here. As a reminder, here is a Help Center article with details to reference on Organization plan billing for the subscription year, thank you!
Hey ​@shahd , Celine from Figma here! Thanks for sharing these details and for flagging this.
I was able to see your support ticket regarding your invoice DUUM7BSC-0002, and I’ve added a follow-up note to give it more visibility with the team. They’ll be best equipped to review what happened, including your question about a refund, and advise on the next steps.
Since this involves account-specific billing details, I’d recommend continuing the conversation directly in your case. (For security and privacy reasons, we’re not able to handle billing-related issues here on the Forum.) Thanks for your patience!Â
Update: Glad to see in the backend that your billing issue has been solved. So, I’ve gone ahead and closed the topic here. As a reminder, here is a Help Center article with details to reference on Organization plan billing for the subscription year, thank you!
