We were recently charged $1,790.60 (Invoice: DUUM7BSC-0002), and we believe this was due to multiple full seats being unintentionally added to our account.
As soon as we noticed the issue, we immediately reviewed our team and removed the extra seat. Currently, we only have 1 full seats, which reflects our actual usage.
The additional seats were not intentionally used, and this charge was unexpected.
We have already contacted support, but we would appreciate any guidance or help from the community regarding this situation or similar experiences.
Has anyone faced something similar? Were you able to get a refund or partial refund?
Thank you
Best answer by Celine_
Hey @shahd , Celine from Figma here! Thanks for sharing these details and for flagging this.
I was able to see your support ticket regarding your invoice DUUM7BSC-0002, and I’ve added a follow-up note to give it more visibility with the team. They’ll be best equipped to review what happened, including your question about a refund, and advise on the next steps.
Since this involves account-specific billing details, I’d recommend continuing the conversation directly in your case. (For security and privacy reasons, we’re not able to handle billing-related issues here on the Forum.) Thanks for your patience!
Update: Glad to see in the backend that your billing issue has been solved. So, I’ve gone ahead and closed the topic here. As a reminder, here is a Help Center article with details to reference on Organization plan billing for the subscription year, thank you!
Hey @shahd , Celine from Figma here! Thanks for sharing these details and for flagging this.
I was able to see your support ticket regarding your invoice DUUM7BSC-0002, and I’ve added a follow-up note to give it more visibility with the team. They’ll be best equipped to review what happened, including your question about a refund, and advise on the next steps.
Since this involves account-specific billing details, I’d recommend continuing the conversation directly in your case. (For security and privacy reasons, we’re not able to handle billing-related issues here on the Forum.) Thanks for your patience!
Update: Glad to see in the backend that your billing issue has been solved. So, I’ve gone ahead and closed the topic here. As a reminder, here is a Help Center article with details to reference on Organization plan billing for the subscription year, thank you!
