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Question

Unexpected charge of $1,790 due to seats – need help/refund

  • April 2, 2026
  • 1 reply
  • 7 views
shahd

Hi,

 

We were recently charged $1,790.60 (Invoice: DUUM7BSC-0002), and we believe this was due to multiple full seats being unintentionally added to our account.

 

As soon as we noticed the issue, we immediately reviewed our team and removed the extra seat. Currently, we only have 1 full seats, which reflects our actual usage.

 

The additional seats were not intentionally used, and this charge was unexpected.

 

We have already contacted support, but we would appreciate any guidance or help from the community regarding this situation or similar experiences.

 

Has anyone faced something similar? Were you able to get a refund or partial refund?

 

Thank you

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • April 2, 2026

    Hey ​@shahd , Celine from Figma here! Thanks for sharing these details and for flagging this.

    I was able to see your support ticket regarding  your invoice DUUM7BSC-0002, and I’ve added a follow-up note to give it more visibility with the team. They’ll be best equipped to review what happened, including your question about a refund, and advise on the next steps.

    Since this involves account-specific billing details, I’d recommend continuing the conversation directly in your case. (For security and privacy reasons, we’re not able to handle billing-related issues here on the Forum.) Thanks for your patience! 

    Update: Our support team is waiting more information from you to advise for the next steps, please check your inbox when you can, thank you!

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