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Aubrey Altmann
Aubrey Altmann
New Member
June 2, 2026
Solved

Urgent Billing Issue

  • June 2, 2026
  • 1 reply
  • 40 views

Figma account was turned off for non-pay but checks were delivered weeks ago. No response from support.

This topic has been closed for replies.
Best answer by Celine_

Hey Aubrey, sorry to hear you're running into this. I was able to see your support cases (#1937835 and #1939560) and can confirm that the team has visibility into them. I've also gone ahead and added a follow-up note internally and escalated the request for visibility.

I understand this is impacting access to your account, especially if payment was already sent. At this point, I'd recommend keeping an eye on your inbox, as the Support team will be best equipped to review the payment status and account access details and follow up with you directly. Thank you for your patience while the team investigates this! 🙏🏼

 

Quick update: your support agent has shared an update from the Billing team and is waiting for your confirmation on a few details. Please check your inbox when you get a chance and continue the conversation directly there.

I'll go ahead and close this thread here, thanks for your understanding! 🙏

1 reply

Celine_
Figmate
Celine_Answer
Community Support
June 2, 2026

Hey Aubrey, sorry to hear you're running into this. I was able to see your support cases (#1937835 and #1939560) and can confirm that the team has visibility into them. I've also gone ahead and added a follow-up note internally and escalated the request for visibility.

I understand this is impacting access to your account, especially if payment was already sent. At this point, I'd recommend keeping an eye on your inbox, as the Support team will be best equipped to review the payment status and account access details and follow up with you directly. Thank you for your patience while the team investigates this! 🙏🏼

 

Quick update: your support agent has shared an update from the Billing team and is waiting for your confirmation on a few details. Please check your inbox when you get a chance and continue the conversation directly there.

I'll go ahead and close this thread here, thanks for your understanding! 🙏

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