Hi.
Someone in support need to look in to this.
I downgraded to free plan 25 april. I got that confirmed on mail. Now (2 june) I got charged €42.74 EUR for a full seat? I havent even used it since then. Need help asap and a refund.
Solved
Refund
Best answer by Tom Reem
Hey
I'm sorry to hear about the unexpected charge, especially after receiving a downgrade confirmation. I'm not able to access or review account-specific billing details here, but I've gone ahead and opened a ticket with our Product Support team on your behalf. They'll be able to look into the specifics of what happened and follow up with you directly. You’ll hear from them at the email associated with your Figma account. Your case number is: 1942609.
In the meantime, if it's helpful context: When a plan is cancelled or downgraded, any seats added before the downgrade takes effect can be prorated and reflected on the final invoice. That said, given the timing you've described, Product Support will be best placed to review whether that applies here. For more background on how plan changes and billing work, this article covers the details: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox — they'll take it from there. 🙏🏻
Hey
I'm sorry to hear about the unexpected charge, especially after receiving a downgrade confirmation. I'm not able to access or review account-specific billing details here, but I've gone ahead and opened a ticket with our Product Support team on your behalf. They'll be able to look into the specifics of what happened and follow up with you directly. You’ll hear from them at the email associated with your Figma account. Your case number is: 1942609.
In the meantime, if it's helpful context: When a plan is cancelled or downgraded, any seats added before the downgrade takes effect can be prorated and reflected on the final invoice. That said, given the timing you've described, Product Support will be best placed to review whether that applies here. For more background on how plan changes and billing work, this article covers the details: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox — they'll take it from there. 🙏🏻
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