Hello,
Â
I was charged $30.51 for my Figma subscription renewal, but I wasn’t aware that auto-renewal was enabled. I only noticed the charge today after receiving the billing notification.
Â
I have not used any of the paid features since the renewal and would greatly appreciate a refund if possible.
Â
Thank you for your time and consideration.
Best answer by Tom Reem
Hey ​
I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1936002, and they'll follow up at the email tied to your Figma account.
If you haven't already, I'd recommend downgrading your plan to prevent any further charges while the refund request is being reviewed. This resource covers how to do that as well as the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox for next steps.
Hey ​
I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1936002, and they'll follow up at the email tied to your Figma account.
If you haven't already, I'd recommend downgrading your plan to prevent any further charges while the refund request is being reviewed. This resource covers how to do that as well as the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox for next steps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.