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Unexpected $154.29 billing adjustment charge — requesting refund

  • April 5, 2026
  • 4 replies
  • 92 views

maconbentley

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.

Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

Best answer by Tom Reem

Hi ​@maconbentley — welcome to Figma Forum, and thanks for the detailed report. I understand how concerning an unexpected charge like this is, especially when you didn't make any changes to your seats.

I'm not able to access and discuss billing details within this public space, but I've opened a ticket on your behalf with our Product Support team so they can review the charge and your invoice. Your case number is: 1831461, and they'll follow up at the email tied to your Figma account.

In the meantime, this resource explains common reasons for unexpected charges on your Figma bill, which may help provide some context: There are additional charges in my Figma bill.

I also removed some billing details from your original post to help protect your account privacy — appreciate your understanding on that.

Please keep an eye on your inbox for next steps. 🙏🏻

4 replies

Tom Reem
Figmate
  • Figmate
  • Answer
  • April 5, 2026

Hi ​@maconbentley — welcome to Figma Forum, and thanks for the detailed report. I understand how concerning an unexpected charge like this is, especially when you didn't make any changes to your seats.

I'm not able to access and discuss billing details within this public space, but I've opened a ticket on your behalf with our Product Support team so they can review the charge and your invoice. Your case number is: 1831461, and they'll follow up at the email tied to your Figma account.

In the meantime, this resource explains common reasons for unexpected charges on your Figma bill, which may help provide some context: There are additional charges in my Figma bill.

I also removed some billing details from your original post to help protect your account privacy — appreciate your understanding on that.

Please keep an eye on your inbox for next steps. 🙏🏻


maconbentley
  • Author
  • New Member
  • April 13, 2026

Thank you so much for resolving this. Just subscribed with the correct plan.

Thanks.


Pollynarniya

Hi! I kinda have the same problem. My professional plan has 3 full seats included. I added a new member to my team today, it’s 2 of us now. My invoice is somehow $64 (it $24 for the first month), which includes billing for 2 seats and $24 for billing adjustments. What is billing adjustments? And why am I charged for the included seats?


adamsmasher
Figmate

Hey ​@Pollynarniya! Stepping in for ​@Tom Reem.

 

It can sometimes be confusing to break down what your charges when you’re adding or removing seats, and as Tom said we can’t access or discuss billing details here. I’ve created a ticket for you with our support team so they can take a look, and you should hear back soon. Thank you for your patience!

 

In the meantime, there are a couple good resources to help you better understand your billing. The first is the article that Tom shared regarding additional charges on a bill, and the second is an article on managing billing for the Professional plan.