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Request for refund

  • April 7, 2026
  • 1 reply
  • 12 views
서수빈

HI 

I get subscription in December, but it charged until now. And I thought I cancelled the subscription in Febuary and delted all my account information. 

But why they charge me over $ 80. 

I need to get refund my money. 

Please check it as soon as possible. 

Best answer by Celine_

Hi ​@서수빈 , Celine from Figma here, thanks for reaching out! Ican see why that would be confusing, thank you for sharing these details.

For billing and subscription issues like this, we’re not able to access or manage account details from the Forum. I’ve just sent you a DM with the steps to contact our support team through a secure form so they can look into your charges.

They’ll be able to review your subscription status, confirm what happened with the cancellation, and take the next steps with you. Thank you!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 7, 2026

Hi ​@서수빈 , Celine from Figma here, thanks for reaching out! Ican see why that would be confusing, thank you for sharing these details.

For billing and subscription issues like this, we’re not able to access or manage account details from the Forum. I’ve just sent you a DM with the steps to contact our support team through a secure form so they can look into your charges.

They’ll be able to review your subscription status, confirm what happened with the cancellation, and take the next steps with you. Thank you!

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