Skip to main content
Solved

Request for refund

  • April 7, 2026
  • 1 reply
  • 34 views
서수빈

HI 

I get subscription in December, but it charged until now. And I thought I cancelled the subscription in Febuary and delted all my account information. 

But why they charge me over $ 80. 

I need to get refund my money. 

Please check it as soon as possible. 

Best answer by Celine_

Hi ​@서수빈 , Celine from Figma here, thanks for reaching out! I can see why that would be confusing, thank you for sharing these details.

For billing and subscription issues like this, we’re not able to access or manage account details from the Forum. I’ve just sent you a DM with the steps to contact our support team through a secure form so they can look into your charges.

Also, just to add some context: when a Professional plan is canceled, it usually remains active until the end of the current billing cycle. In some cases, charges may still appear if seats were added or if there were prorated changes before the cancellation took effect.You can also find more details in our Help Center article here:
https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill

 

Update: Please check your inbox when have a moment. The team has solved your issue and confirmed your subscription is now on the Starter plan. You can find more details about what’s included here: Figma plans and features.

I’ve gone ahead and close the topic here, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 7, 2026

Hi ​@서수빈 , Celine from Figma here, thanks for reaching out! I can see why that would be confusing, thank you for sharing these details.

For billing and subscription issues like this, we’re not able to access or manage account details from the Forum. I’ve just sent you a DM with the steps to contact our support team through a secure form so they can look into your charges.

Also, just to add some context: when a Professional plan is canceled, it usually remains active until the end of the current billing cycle. In some cases, charges may still appear if seats were added or if there were prorated changes before the cancellation took effect.You can also find more details in our Help Center article here:
https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill

 

Update: Please check your inbox when have a moment. The team has solved your issue and confirmed your subscription is now on the Starter plan. You can find more details about what’s included here: Figma plans and features.

I’ve gone ahead and close the topic here, thank you!

Terms & ConditionsCookie settingsAccessibility statement