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Complaint Regarding Plugin "MeiGen" – Unauthorized Credit Reset

  • April 8, 2026
  • 1 reply
  • 29 views
Xray

I am writing to file a formal complaint against the Figma plugin "MeiGen" (AI Icon & Image Generator).

(Plugin Link:https://www.figma.com/community/plugin/1539963026393306817/meigen-ai-icon-image-generator-nanobanana-2-seadream-5-remove-bg-vectorize)

Issue Summary:

Without any prior notice, the plugin unilaterally changed its rules and reset over 650 credits I had legitimately earned through daily check-ins. These credits could be exchanged for 130 standard image generation services (5 credits per generation).

When I contacted their customer support, they admitted that "the failure to notify in advance was our omission." However, they only offered 280 credits as compensation, which is less than half of what I originally had.

Furthermore, their support claimed that "only paying users constitute consideration for consumption." I strongly disagree with this logic, as my credits were earned under their previous rules through my daily actions.

My Request:

I kindly ask Figma to investigate this matter and urge the plugin developer to either:

  1. Fully restore my 650+ credits under the original terms (permanent validity), or

  2. Compensate me based on the actual value of the credits (130 standard service generations).

Attached Evidence:

  1. Screenshot of my check-in history (showing multiple +20 credit records)

  2. Screenshots of my complete communication with the plugin's customer support

 

Best answer by Celine_

Hi there, Celine from Figma here, thanks for taking the time to share all these details, and sorry to hear you’re experience this issue.

I can see that our Content Moderation team has already replied to you (via your case  #1836349) and reached out to the plugin developer regarding your report.

For the next steps, I’d recommend continuing the conversation directly through your case, as they’re best equipped to follow up with the developer and handle this type of issue. Thanks again for reporting this!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 9, 2026

Hi there, Celine from Figma here, thanks for taking the time to share all these details, and sorry to hear you’re experience this issue.

I can see that our Content Moderation team has already replied to you (via your case  #1836349) and reached out to the plugin developer regarding your report.

For the next steps, I’d recommend continuing the conversation directly through your case, as they’re best equipped to follow up with the developer and handle this type of issue. Thanks again for reporting this!

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