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Accidentally assigned Full seats instead of Viewer — is a refund possible?

  • April 10, 2026
  • 1 reply
  • 88 views
sonia유송이

Hi everyone,

I wanted to share a situation I ran into and ask if anyone has had a similar experience or managed to get a refund.

Our team has been on the Professional plan with 1 Full seat ($20/month). On March 12, I added 7 team members to our workspace intending to give them view/comment access only. I didn't realize that adding members defaults to Full seat (Editor) permission, which triggers billing at $20/seat per month.

As a result, we were charged:
- Prorated Full seats (Mar 12 - Apr 10, 7 seats): $149.68
- Full seats (Apr 10 - May 10, 7 seats): $140.00
- Total unexpected charge: $289.68

Most of the 7 members never actually used Figma during this period. As soon as I identified the issue, I downgraded all of them back to Viewer on April 10.

I've already reached out to Figma support requesting a refund, but I understand this may fall outside their standard policy. Has anyone successfully received a refund or account credit in a similar situation? Any advice on how to approach this would be greatly appreciated.

Thanks in advance!

Best answer by Celine_

Hey, Celine from Figma here! Thanks for sharing this, and sorry to hear about the unexpected charges, that's definitely not ideal.

Billing and refund decisions are handled directly through our support team rather than here in the forum, for security and privacy reasons. I can see you’ve already reached out to them, which is the right step (they’re best placed to review your case.) I’ll add a note so they have the full context when they get back to you.

For reference, if you'd like to better understand how Figma billing works and avoid unexpected charges in the future, this Help Center article might be useful.

Hope the team can help get this sorted for you! 
 

Update: Good news, I can see your billing issue has been resolved on our end! Make sure to check your support case for the full details, and don’t hesitate to reach back out there if you need anything further.

For future reference, these Help Center articles might come in handy for managing your account:

I’ll go ahead and close this thread. Thank you! 🙏

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 10, 2026

Hey, Celine from Figma here! Thanks for sharing this, and sorry to hear about the unexpected charges, that's definitely not ideal.

Billing and refund decisions are handled directly through our support team rather than here in the forum, for security and privacy reasons. I can see you’ve already reached out to them, which is the right step (they’re best placed to review your case.) I’ll add a note so they have the full context when they get back to you.

For reference, if you'd like to better understand how Figma billing works and avoid unexpected charges in the future, this Help Center article might be useful.

Hope the team can help get this sorted for you! 
 

Update: Good news, I can see your billing issue has been resolved on our end! Make sure to check your support case for the full details, and don’t hesitate to reach back out there if you need anything further.

For future reference, these Help Center articles might come in handy for managing your account:

I’ll go ahead and close this thread. Thank you! 🙏

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