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Deleted account without canceling professional plan

  • April 6, 2026
  • 1 reply
  • 22 views
Moonartluna

I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account.

 

Can somebody please help?

Best answer by Celine_

Hi ​@Moonartluna, thanks for flagging this! Since this involves billing and account details, we are not able to handle it here on the Forum for security and privacy reasons.

I’ve sent you a DM with the next steps to reach out via a secure form so our support team can take a closer look and help you resolve this. Thanks!

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • April 6, 2026

    Hi ​@Moonartluna, thanks for flagging this! Since this involves billing and account details, we are not able to handle it here on the Forum for security and privacy reasons.

    I’ve sent you a DM with the next steps to reach out via a secure form so our support team can take a closer look and help you resolve this. Thanks!

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