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Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

  • March 4, 2026
  • 8 replies
  • 160 views
ChenGuoJiang

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"

I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.

However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

Best answer by Celyn_L

Hi everyone, thanks for sharing your reports here.

Our Engineering team has deployed a fix and confirmed that this issue should now be resolved.

Could you try restarting or refreshing Figma to make sure you’re on the latest version?

If you’re still having trouble loading your Make preview, it may be related to network restrictions blocking required domains.

As a next step, could you check whether you’re able to access (or allowlist) the domains listed in this guide: Adjust your network settings?

If you’re on a corporate network, you may need to share that page with your IT team so they can allowlist the required domains.

The same guide also includes steps to check your network settings — the Network settings modal will surface any blocked requests, which can help pinpoint what’s causing the issue.

 

 

If the network checker fails, we’d recommend reaching out to your IT team for further assistance 🙏

8 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 5, 2026

Hi ​@ChenGuoJiang — Celyn from Figma Community Support here.

Thanks for flagging this, and I’m sorry to hear you’re running into issues with Figma Make.

I can see that you’ve already connected with our Support team (Ticket #1776754), and they’ve followed up with next steps to help move things forward.

When you have a moment, please reply directly on that ticket — the team will work with you there to get this resolved.

If there’s anything else I can help with in the meantime, feel free to let me know!

sharad.nagal
  • sharad.nagal
  • New Member
  • March 16, 2026

I am also facing the same error. Could you please help me resolve it?

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 16, 2026

Hi ​@sharad.nagal — sorry to hear you’re running into the same error.

I’ve gone ahead and created a support ticket for you (#1796428) so our team can take a closer look.

When you have a moment, please share the impacted file with support-share@figma.com and grant “Can View” access. This won’t affect your billing and will allow us to reproduce the issue and investigate it further with Engineering.

Please keep an eye on the inbox associated with your Figma account, a member of the team will be in touch with you shortly.

Sunny_Lee1
  • Sunny_Lee1
  • New Member
  • March 31, 2026

I’m also running into the same issue. I’ve given impacted file with the support-share email address and given view access. 

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 7, 2026

Hi ​@Sunny_Lee1 — sorry to hear you’re running into the same issue.

I was able to locate your support ticket (#1812036) and can see that a specialist followed up with you on Apr 2.

When you have a moment, could you take a look at your inbox and reply there with the link to the impacted file? That will help the team investigate this further.

Thank you!

Dweiri
  • Dweiri
  • New Member
  • April 9, 2026

Hello ​@Celyn_L . I am having the same issue with my Figma Make file. Please help me resolve it.

ttocci
  • ttocci
  • New Member
  • April 9, 2026

​@Celyn_L , I’m also having this issue as are the others on my team.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • April 10, 2026

Hi everyone, thanks for sharing your reports here.

Our Engineering team has deployed a fix and confirmed that this issue should now be resolved.

Could you try restarting or refreshing Figma to make sure you’re on the latest version?

If you’re still having trouble loading your Make preview, it may be related to network restrictions blocking required domains.

As a next step, could you check whether you’re able to access (or allowlist) the domains listed in this guide: Adjust your network settings?

If you’re on a corporate network, you may need to share that page with your IT team so they can allowlist the required domains.

The same guide also includes steps to check your network settings — the Network settings modal will surface any blocked requests, which can help pinpoint what’s causing the issue.

 

 

If the network checker fails, we’d recommend reaching out to your IT team for further assistance 🙏

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