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Education Plan

  • April 9, 2026
  • 1 reply
  • 32 views
Waliwe

Hello! I have an active educational plan and I added my colleague to the file; he also has a verified educational email. When I click edit, a message appears saying that the plan will be upgraded. I would like to know if we can edit the same Edu file without charges, or will it generate any?

Taking advantage of the question... I didn't find any settings to add or move my credit card.

Best answer by Junko3

Hi ​@Waliwe, 

 

I understand you're seeing an upgrade message when your colleague, who also has a verified educational account, tries to edit a file you shared.

 

I checked our system and it appears you have access to Starter and Education teams.
This can sometimes happen if the file is located in a free "Starter" team instead of your "Education" team. Please note that, your plan is tied to the team, not your individual account.

You might want to confirm the file is in your Education team before inviting collaborators.

You can find more details on how to correctly invite team members in our guide: Figma for Education - Invite others to your team

 

I see that you also have a support ticket open for this (#1839149), which is the perfect place for our team to investigate account-specific issues like this. To confirm what's happening, our team will need to check the file and your collaborator's details.

Could you please reply to your ticket confirmation email with the following information?

  • The URL of the file you're trying to share
  • The email address of your colleague

I've already added a note to your ticket to let the team know you contacted us here as well.

Regarding your question about credit card settings, the ability to manage payment details is a feature of our paid plans. You can find more info here: Manage payment and invoice details

 

To keep our communication organized, I’ll go ahead and close this forum topic for now. Someone from our team will be in touch with you directly through your support ticket.

 

Thanks!

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • Answer
  • April 9, 2026

Hi ​@Waliwe, 

 

I understand you're seeing an upgrade message when your colleague, who also has a verified educational account, tries to edit a file you shared.

 

I checked our system and it appears you have access to Starter and Education teams.
This can sometimes happen if the file is located in a free "Starter" team instead of your "Education" team. Please note that, your plan is tied to the team, not your individual account.

You might want to confirm the file is in your Education team before inviting collaborators.

You can find more details on how to correctly invite team members in our guide: Figma for Education - Invite others to your team

 

I see that you also have a support ticket open for this (#1839149), which is the perfect place for our team to investigate account-specific issues like this. To confirm what's happening, our team will need to check the file and your collaborator's details.

Could you please reply to your ticket confirmation email with the following information?

  • The URL of the file you're trying to share
  • The email address of your colleague

I've already added a note to your ticket to let the team know you contacted us here as well.

Regarding your question about credit card settings, the ability to manage payment details is a feature of our paid plans. You can find more info here: Manage payment and invoice details

 

To keep our communication organized, I’ll go ahead and close this forum topic for now. Someone from our team will be in touch with you directly through your support ticket.

 

Thanks!

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