Hi Figma support!I'm a Brazilian citizen and I accidentally made a purchase on the Figma website, thinking the amount was in Brazilian Reais, but I received a huge charge converted to dollars.This transaction happened an hour ago and I didn't use any platform features. I kindly ask if you could respond as soon as possible to process the refund.Thank you.
Solved
Refund request to accidental annual
Best answer by adamsmasher
Hi ​
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Thanks for reaching out regarding a refund - I can understand why you were confused about the currency used for purchases. We have an article in our help center that covers which currencies we use for billing.Â
I also found the ticket that you submitted to our support team and escalated that on your behalf. If you have any questions regarding the refund, please reply to your ticket (#1838257) and our support team will get back to you. Let me know if you have any other questions. Have a great day!
Hi ​
Â
Thanks for reaching out regarding a refund - I can understand why you were confused about the currency used for purchases. We have an article in our help center that covers which currencies we use for billing.Â
I also found the ticket that you submitted to our support team and escalated that on your behalf. If you have any questions regarding the refund, please reply to your ticket (#1838257) and our support team will get back to you. Let me know if you have any other questions. Have a great day!
Olá@adamsmasher Obrigado pela sua resposta. Agora só preciso aguardar o contato da equipe?
Thanks for your reply! I’m glad to help. Apologies for replying in English - I don’t speak Portuguese. You should hear back soon from the team. In the meantime, feel free to post again if you have other questions.
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