Hi Figma support!I'm a Brazilian citizen and I accidentally made a purchase on the Figma website, thinking the amount was in Brazilian Reais, but I received a huge charge converted to dollars.This transaction happened an hour ago and I didn't use any platform features. I kindly ask if you could respond as soon as possible to process the refund.Thank you.
Solved
Refund request to accidental annual
Best answer by adamsmasher
Hi
Thanks for reaching out regarding a refund - I can understand why you were confused about the currency used for purchases. We have an article in our help center that covers which currencies we use for billing.
I also found the ticket that you submitted to our support team and escalated that on your behalf. If you have any questions regarding the refund, please reply to your ticket (#1838257) and our support team will get back to you. Let me know if you have any other questions. Have a great day!
Hi
Thanks for reaching out regarding a refund - I can understand why you were confused about the currency used for purchases. We have an article in our help center that covers which currencies we use for billing.
I also found the ticket that you submitted to our support team and escalated that on your behalf. If you have any questions regarding the refund, please reply to your ticket (#1838257) and our support team will get back to you. Let me know if you have any other questions. Have a great day!
Olá@adamsmasher Obrigado pela sua resposta. Agora só preciso aguardar o contato da equipe?
Thanks for your reply! I’m glad to help. Apologies for replying in English - I don’t speak Portuguese. You should hear back soon from the team. In the meantime, feel free to post again if you have other questions.
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