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Do not receive verification email

  • April 21, 2026
  • 1 reply
  • 11 views
kammif

Hello,

I’m having trouble logging into my Figma account.

After entering my email and password, I’m redirected to the verification page, but I do not receive any email with the login code or link.

I have already tried:

  • checking spam/junk folders
  • requesting the code multiple times
  • waiting for some time
  • trying different browsers/devices

But the email still does not arrive.

My account email: (redacted by the moderator due to PII)

Could you please help me resolve this issue?

Thank you.

Best answer by Celine_

Hey ​@kammif , thanks for reaching out and for sharing all the details and steps you've already tried, that's really helpful! 

I'm sorry you're having trouble accessing your account. Since account-related issues involve sensitive information, I'm unable to handle this directly here on the Forum for security reasons.I've gone ahead and created a support ticket on your behalf using the email address you shared. (For reference, your case number is #1861840). The team will be in touch with you directly as soon as possible to get this sorted for you. Thanks for your patience! 🙏

Update: The support team has replied to you, please check your inbox! 

It looks like one of our previous emails didn't go through successfully, which caused a temporary hold on messages being sent to your address. The team has now cleared that on their end. When you get a chance, please try again and let them know directly via your case whether you're now receiving emails from us.

I'll go ahead and close this thread here. Please continue the conversation via your support ticket as the team is best equipped to assist you further. Thank you! 🙏

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • April 21, 2026

    Hey ​@kammif , thanks for reaching out and for sharing all the details and steps you've already tried, that's really helpful! 

    I'm sorry you're having trouble accessing your account. Since account-related issues involve sensitive information, I'm unable to handle this directly here on the Forum for security reasons.I've gone ahead and created a support ticket on your behalf using the email address you shared. (For reference, your case number is #1861840). The team will be in touch with you directly as soon as possible to get this sorted for you. Thanks for your patience! 🙏

    Update: The support team has replied to you, please check your inbox! 

    It looks like one of our previous emails didn't go through successfully, which caused a temporary hold on messages being sent to your address. The team has now cleared that on their end. When you get a chance, please try again and let them know directly via your case whether you're now receiving emails from us.

    I'll go ahead and close this thread here. Please continue the conversation via your support ticket as the team is best equipped to assist you further. Thank you! 🙏

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