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Keys LambdaTest
New Member
April 16, 2026
Solved

Payment is gettic Declined

  • April 16, 2026
  • 4 replies
  • 92 views

Hi Team my card is getting declined

    This topic has been closed for replies.
    Best answer by Celine_

    Hey @Keys LambdaTest, Celine from the Community Support team her. I am working closely with @Gayani_S, happy to help! 

    I checked internally and can see the support team has already replied to you. It looks like your card issuer/bank is declining the charge. Please note that most declines are flagged as "generic" so it's not always possible to pinpoint the exact reason on our end.

    If your card details look correct, we’dd suggest trying a different card or reaching out to your bank directly for more information. If you'd like to update your payment method, this guide can walk you through it: Change payment method.

    For any further questions or if the issue continues, please follow up directly in your support ticket. The team is best equipped to help you from there! I’ve gone ahead and closed the topic here, thank you!

    4 replies

    Keys LambdaTest
    New Member
    April 16, 2026

    PFA the screenshot

    Gayani_S
    Figmate
    Community Support
    April 16, 2026
    Hey ​@Keys LambdaTest!

    Thanks for already contacting our support team (ticket #1852853), that’s the right step here. For security and privacy reasons, I’m not able to look into account or payment details on the forum, but the support team will be able to check this for you and help resolve it.

    Someone should be in touch with you soon. Really appreciate your patience in the meantime! 

    Keys LambdaTest
    New Member
    April 17, 2026

    No One Contacted yet from the support team.

    Celine_
    Figmate
    Celine_Answer
    Community Support
    April 17, 2026

    Hey @Keys LambdaTest, Celine from the Community Support team her. I am working closely with @Gayani_S, happy to help! 

    I checked internally and can see the support team has already replied to you. It looks like your card issuer/bank is declining the charge. Please note that most declines are flagged as "generic" so it's not always possible to pinpoint the exact reason on our end.

    If your card details look correct, we’dd suggest trying a different card or reaching out to your bank directly for more information. If you'd like to update your payment method, this guide can walk you through it: Change payment method.

    For any further questions or if the issue continues, please follow up directly in your support ticket. The team is best equipped to help you from there! I’ve gone ahead and closed the topic here, thank you!