Hi Team my card is getting declined
Solved
Payment is gettic Declined
Best answer by Celine_
Hey @Keys LambdaTest, Celine from the Community Support team her. I am working closely with @Gayani_S, happy to help!
I checked internally and can see the support team has already replied to you. It looks like your card issuer/bank is declining the charge. Please note that most declines are flagged as "generic" so it's not always possible to pinpoint the exact reason on our end.
If your card details look correct, we’dd suggest trying a different card or reaching out to your bank directly for more information. If you'd like to update your payment method, this guide can walk you through it: Change payment method.
For any further questions or if the issue continues, please follow up directly in your support ticket. The team is best equipped to help you from there! I’ve gone ahead and closed the topic here, thank you!
This topic has been closed for replies.
PFA the screenshot
Thanks for already contacting our support team (ticket #1852853), that’s the right step here. For security and privacy reasons, I’m not able to look into account or payment details on the forum, but the support team will be able to check this for you and help resolve it.
Someone should be in touch with you soon. Really appreciate your patience in the meantime!
No One Contacted yet from the support team.
Hey @Keys LambdaTest, Celine from the Community Support team her. I am working closely with @Gayani_S, happy to help!
I checked internally and can see the support team has already replied to you. It looks like your card issuer/bank is declining the charge. Please note that most declines are flagged as "generic" so it's not always possible to pinpoint the exact reason on our end.
If your card details look correct, we’dd suggest trying a different card or reaching out to your bank directly for more information. If you'd like to update your payment method, this guide can walk you through it: Change payment method.
For any further questions or if the issue continues, please follow up directly in your support ticket. The team is best equipped to help you from there! I’ve gone ahead and closed the topic here, thank you!
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