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Arijit Chakraborty
New Member
April 20, 2026
Solved

I cannot add images and files in Figma Make

Recently I was unable to upload or add any images or file within my system to the figma make (Add images or files) option for further processing. 
If anyone knows any solution for this then please help me out!

 

Tom Reem
Tom ReemSolution
Figmate
April 21, 2026

Hi ​@Arijit Chakraborty, welcome to Figma Forum and thanks for flagging this. Sorry to hear this is issue giving you trouble.

To help us narrow this down, could you reply with the following:

  1. File types: What types of files are you trying to upload (e.g. PNG, JPG, SVG)?
  2. Steps and error details: Could you walk me through the exact steps you're taking to upload, and whether you're seeing a specific error message or other unexpected behavior?
  3. Import alternative: Does using import statements to include images (e.g. import img from './image.png') work as an alternative?
  4. Visual reference: If you're able to share a screenshot or screen recording, that would go a long way in helping us pinpoint the issue.

I've also sent you an email with next steps on sharing file access securely so our team can take a closer look. Please check your inbox for case number: 1862448 — and thanks again for your patience as we sort this out.

5 replies

Tom Reem
Figmate
Tom ReemSolution
Figmate
April 21, 2026

Hi ​@Arijit Chakraborty, welcome to Figma Forum and thanks for flagging this. Sorry to hear this is issue giving you trouble.

To help us narrow this down, could you reply with the following:

  1. File types: What types of files are you trying to upload (e.g. PNG, JPG, SVG)?
  2. Steps and error details: Could you walk me through the exact steps you're taking to upload, and whether you're seeing a specific error message or other unexpected behavior?
  3. Import alternative: Does using import statements to include images (e.g. import img from './image.png') work as an alternative?
  4. Visual reference: If you're able to share a screenshot or screen recording, that would go a long way in helping us pinpoint the issue.

I've also sent you an email with next steps on sharing file access securely so our team can take a closer look. Please check your inbox for case number: 1862448 — and thanks again for your patience as we sort this out.

Ana Kang
New Member
October 1, 2026

Hi, I have the same issue here, I tried 1MB jpg, 300kg jpg, either works. I attached the screenshot of the prompt. Please help.

ksn
Figmate
Community Support
October 2, 2026

Hey ​@Ana Kang - I saw you posted your own topic over here:


We’ll keep the investigation on this within your thread, so we can track your issue better. Thanks!

dhsdesign
New Member
October 2, 2026

Same issue here. It worked yesterday and every day before that, I haven’t changed workflow or types of images I’m sending (either uploaded from a file or a screenshot pasted from clipboard). I can see the thumbnail with my message like the example above, but the AI cannot view it.

ksn
Figmate
Community Support
October 2, 2026

Hey ​@dhsdesign - I saw you also posted here: 

Kindly continue responding over in that thread. Thank you!