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Question

Plugin review pending for over a month — no response, support chatbot loops with no handoff

  • April 17, 2026
  • 1 reply
  • 9 views
Nacho Seoane

Hi Figma team,

I submitted my plugin Orbital Variables Editor  for review about a month ago and it's still showing as "In Review". No feedback, no rejection, no requests for changes — just silence.

I understand review times can vary and that the team is working through a high volume of submissions. I've seen similar threads here recently. What's making this harder is the support experience itself:

I tried reaching out through the support chatbot and it loops on itself. It doesn't open a ticket, doesn't escalate, and doesn't hand off to a human. I've sent emails too and only received automated replies from the AI support agent. At this point I don't know if anyone on the review team is actually seeing my submission.

Could someone from the community team:

  1. Confirm whether Orbital Variables Editor is still in the normal review queue, or if something is blocking it.
  2. Check if any action is needed on my end.
  3. Let me know the best channel to follow up if the review continues to stall — because the chatbot clearly isn't it.

Plugin name: Orbital Variables Editor

Happy to DM the email associated with the submission if that helps locate it on your end.

Thanks a lot for the patience and for the work you do reviewing submissions — I just want to make sure this one hasn't fallen through the cracks.

https://www.figma.com/community/plugin/1616050861038237835

Best, Nacho — Orbital Supply

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • April 17, 2026

Hey ​@Nacho Seoane, Celine from the Figma Community Support team here 👋 Sorry for the experience with the support channels, I hear you!

I checked internally and can confirm Orbital Variables Editor is still in the review queue. We're currently seeing a high volume of submissions which is impacting review timelines, but rest assured your submission is in line and hasn't been missed! There's nothing you need to do on your end. I've added a follow-up note and flagged it internally to increase visibility with the team.

They'll reach out via email as soon as there's an update. Thanks for your patience! 🙏

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