When I export some small social media ads (1400x1800/1440x2560 pixels)
they are ok, when I export individually, but if I export 3 at the same time, some of the images are missing.
I’ve cleared space on my laptop, as that was suggested as a solution, and have installed the latest desktop version of figma.
Issue also happens when I’m using browser version.
It’s not happening for my work colleagues who are working on same account, so it’s just me.
Any suggestions?
Best answer by Celine_
Update: I see in the backend that you're able to export the group of assets correctly now! Glad to hear it’s working now!
For others, please note our engineering team already identified what was causing the issue and the team is working on a permanent fix for this now.
I’ve gone ahead and closed the topic here, thank you!
Hey
I can see your case is currently being investigated by our Technical Quality team. For reference, your support ticket is #1852972.
They believe this could be related to a change currently being rolled out, and have already rolled it back on your account to verify. Could you please check your inbox and reply directly to your support ticket? The team is waiting for your response to continue investigating, thanks for your patience! 🙏
Update: I see in the backend that you're able to export the group of assets correctly now! Glad to hear it’s working now!
For others, please note our engineering team already identified what was causing the issue and the team is working on a permanent fix for this now.
I’ve gone ahead and closed the topic here, thank you!
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