Hi Figma Support team,
My subscription was just auto-renewed today. This was an oversight on my part as I forgot to turn off the auto-renewal.
Invoice number
I have already cancelled the plan in the admin settings to prevent future charges. I have not used any paid features since the new billing cycle started.
Could you please help me review this and process a courtesy refund for this unintended charge?
Thank you for your support!
Best answer by Celine_
Hey
Just to flag, under Figma's policy, payments for subscriptions are non-refundable. You can find more details in our Terms of Service: https://www.figma.com/legal/tos/
That said, if you'd like someone from our team to review your case, you're welcome to reach out via our Support Hub. To do that: go to the Support Hub / type "Contact support" / click Start a chat and include your invoice number and details of the charge. Thanks for your patience!
Hey
Just to flag, under Figma's policy, payments for subscriptions are non-refundable. You can find more details in our Terms of Service: https://www.figma.com/legal/tos/
That said, if you'd like someone from our team to review your case, you're welcome to reach out via our Support Hub. To do that: go to the Support Hub / type "Contact support" / click Start a chat and include your invoice number and details of the charge. Thanks for your patience!
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