Report a Problem

I recently used Figma Make for a very small task, and I'm genuinely concerned about how quickly AI credits are being consumed.I used only 2 prompts, and 2,428 AI credits were deducted from my monthly allocation of 3,000 credits.The requests were not large or complex. I only wanted to change a few icons and reuse some pre-written data from an existing HTML file. I was not generating an entire application or redesigning multiple screens. Consuming nearly the entire monthly allowance for such minor changes feels unreasonable.Another concern is that credits are also being consumed when Figma Make encounters errors such as failed generations, connection issues, or when I have to submit additional prompts simply to fix problems that were not caused by me. Users should not lose a significant amount of credits because the system fails to complete a task successfully.If two simple prompts can consume 2,428 credits out of a total monthly limit of 3,000, how are users expected to incorporate Figm

When I use the MacOS trackpad to zoom in and out (by swiping up or down with two fingers), the zoom amount changes really erratically. If I start my swipe gently it will zoom in as normal, then randomly jump and become way way more magnified. It is really hard to control and is really offputting - it kept happening in a demo in front of my team. Help welcome - I know this has been a reported issue before (4 yrs ago) but I don’t know why it’s come back!  Thanks - Daniel

I’m running into a recurring issue where icons inside component instances appear at the wrong size or scale, but only visually. The actual properties seem correct.The only way to fix it is to:Click directly on the icon, or Cmd/Ctrl + click into the instanceAs soon as I do that, the icon “snaps” back to the correct size which suggests it’s a rendering issue rather than a constraint/setup issue.It happens across multiple components and screens The issue persists until each instance is manually interacted with Updating or publishing components doesn’t consistently fix it It seems like instances are not recalculating layout until forcedI have the same issue both on desktop app and browser.Is anyone else experiencing this?Would love to know if this is a known bug or if there’s a reliable fix.

I get this message a lot when working with repo clones in Figma Make. I keep wondering where is this retry button? When I ask Make, it just says it should be on the error card, but most of the time there is no error card visible anywhere. I usually just reload the tab, but it would be nice if you include a retry button, especially since Make seems to think there is one. Or have Make say “reload the tab” instead. 

Hi - my header is disappearing when it should be visible in a prototype. The element is not set to be a fixed element and it is nested correctly within the frames. If I change anything on the current frame while in the prototype, it reappears. I have tried clearing the cache on the desktop app, resetting/restarting, and opening it the file on the web.I’ve attached video showing the issue in question -a ny help would be greatly appreciated! 

Has figma done some sort of update? My previously published fully functional prototype now has multiple errors where information isn’t saved, or has functional issues meaning many of the key features no longer work  

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

I don’t get what’s happening here. I have set the floating menu in the bottom as ‘Ignore auto layout’. And that means it gets located in the top of the layers stack. But in order for it to actually be stacked over the “Content” layer I need to set the ‘Auto layout settings’ to “Last on top”. That feels wrong to me.Is it a bug or am I missing something?

I have just given Figma Motion a quick spin, but whenever I want to export a frame containing animations made with Figma Motion, it greys out the button for exporting, which means that I can only export my animation once. I can copy animated elements into a new frame and then I can export the frame containing animations, but that is not a sustainable workflow for creating iterations of animations and amending changes etc.The issue is the same in the desktop app and in the browser.Is it a bug of the Beta version of Figma Motion or am I missing something? Export button not working:Export button in new frame working:  

Hello! Two of my files have gone missing.Link to the first file https://www.figma.com/design/2pX4D07mRPsS8D7Phwo3PP/%D0%9F%D0%B0%D1%80%D1%84%D1%8E%D0%BC-%D0%BA%D0%BE%D0%BB%D0%BB%D0%B5%D0%BA%D1%86%D0%B8%D1%8F?node-id=0-1&p=f&t=knS8SQJ84EtodBC3-0Link to the second file https://www.figma.com/design/SaKy4MEUx2MD85ZQ5ZXNeZ/Untitled?node-id=0-1&p=f&t=OPj9IfoeWODOvjeZ-0The only I can see is the message “Hmm, we couldn't find that one This file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” These files are nowhere to be found right now, not even in the trash bin for deleted files. I did not delete them myself, as these are my primary and important documents. Why have they disappeared, and where are my files?

After logging in into Figma, I wanted to open my old design but couldn’t. A notice is shown saying “An error occured while opening the editor”. Creating new Figma design (by clicking the sky blue Design button on top), a notice is shown saying "out of memory". I tried to refresh the webpage and my browser, but the tab just crash. I don’t have other tabs beside Figma itself

Hello Figma Team,We are facing an urgent billing issue with our Figma Professional subscription.Support Ticket: #1990082Invoice ID: #D22DEE1F-0066Initially, we reduced our subscription to 4 Professional Full Seats and 1 Dev Seat, and based on that configuration, the annual renewal invoice was generated.Before making the payment, our management requested that we further reduce the subscription to 3 Professional Full Seats by removing 1 Full Seat and the Dev Seat.I have already changed the unnecessary users from Full to View, but because the renewal invoice had already been generated, the invoice amount and seat count are not updating.The invoice is still unpaid, and we are unable to proceed because it reflects more seats than we need.We have already:Changed the unnecessary users from Full to View. Raised Support Ticket #1990082. Replied multiple times to the same email thread. Used the AI Help Center and requested escalation.Unfortunately, we have not received any response for more than

I want my account to be unlocked immediately.My entire work depends on this account, and I don't understand why you locked it just to force me into another payment. This is honestly a horrible way to treat a customer.I already submitted a complaint last month, and nothing was resolved. I need this issue to be fixed by tomorrow. Otherwise, I will cancel my entire plan, never renew my subscription again, and stop using your platform completely.I purchased an annual Professional subscription. After my credits were used, your website started forcing me to purchase another invoice for $160. Are you serious? This makes absolutely no sense.I'm extremely upset with the way I've been treated, especially since I already contacted support last month. No one actually helped me, and the person who replied had a very cold attitude. I don't want another generic support response. I want this escalated to a manager or someone who is actually in charge.I'm paying for an annual subscription, and this is

I hold an educator account, and am having ongoing frustration with students NOT being able to edit an ‘open session’ board as visitors.  The board is not in drafts. I copy the link immediately after making the board ‘open’ and it seems like the only student who can edit is the very first student to get into the board.  As a teacher delivering online lessons, it is incredibly frustrating.  How can this be fixed?  

Hello Figma Support,I would like to request a review of a recent charge on my account.Last month, I temporarily upgraded my account to use Figma Dev for a short-term development project. After I finished using it, I cancelled the subscription during the same billing period because I did not intend to continue with a paid plan.Now, when I log into my account, my team is displayed as “Free”. I also cannot access any Billing, Admin, or Subscription Management page to verify or manage any active subscription.Because of this, I was very surprised to see another charge on my payment method. Based on what I can see in my account, I believed my subscription had already been cancelled and that no further payments would be charged.Could you please help me:Explain why my account was charged again. Confirm whether there is still an active paid subscription associated with my account. Cancel any remaining paid subscription, if one still exists. Refund this latest charge, as I believed my subscripti

Unable to apply text style to component text. When selecting, nothing applies. I’m trying to use variable values of family and weight applied to local text styles. Was working but now wont apply to any text layer. Restarting figma doesnt fix.

The figma extension on my browser wants to read my history? why? 

I’m trying to publish a plugin, but unable to enter the price field since it is disabledI hace filled all the fields in every section, but this is not enabling atall 

EnvironmentDevice: MacBook Air (M3, 2024), 16 GB RAM macOS: [ex: Sequoia 15.1] Figma desktop app: [126.6.12]SummaryThe Figma desktop app appears to create ScreenCaptureKit (SCStream) capture sessions and never tears them down, leaking them over time. After ~10 days of uptime, dozens of screen-capture sessions accumulate, many still actively capturing at ~30 fps, driving WindowServer memory to ~20 GB, exhausting RAM, forcing 14 GB of swap, and freezing the whole machine. The sessions persist even after Figma is quit (they become orphaned in replayd) and are only cleared by a reboot.Suspected triggerThe on-screen color picker / eyedropper (which samples pixels from the screen and requires Screen Recording). It froze on every use; each invocation appears to leave an open capture stream behind instead of closing it.ImpactWindowServer resident/footprint memory grew to 20 GB (normal baseline ~100–500 MB). RAM (16 GB) exhausted → 13.5 GB swap used → sustained swap thrashing → system-wide free

한달만 쓰고 쓰질 않았는데 자동결제가 됐네요?결제내역 어디서 보는지도 모르겠고 ;;왜이리 결제취소 하는걸 어렵게 해놓은건가요??프로페녀설 첫 결제하고 나서 한달도 안쓰다가 나중에는 안썻씁니다.해당 연체 환불 부탁드려요.

After a recent update I’m unable to edit a text layer’s style in a multi-variant component without effecting the other variants also. In the example, I have a component with 4 variants where I’m trying to change the text color for one of them, but when I do all 4 variants show the same change. This seems to be tied to the label text property that links the content for them all, but of course this should not also link the fill. Help!

 When applying the Glass effect via my plugin using Figma's Glass Effect API, the light reflection border that appears around elements when applying the effect directly through Figma's UI is missing. This creates inconsistency between plugin-applied and manually-applied Glass effects, even when using identical parameters.Steps to ReproduceCreate a frame in Figma Apply Glass effect directly via Figma's Effect panel - note the light reflection border around the element Clear the effect Apply the same Glass effect with identical parameters via the Liquid Glass plugin Observe that the light reflection border is missing in the plugin-applied versionExpected BehaviorThe Glass effect applied via the plugin API should be visually identical to the same effect applied manually through Figma's UI, including the light reflection border.Actual BehaviorThe Glass effect applied via the plugin is missing the light reflection border that's visible when applying the effect manually, despite using identi

I just upgraded to Figma Professional Full seat on my educational account and i still don’t have AI features in “actions”. Do i have to touch some settings or ? 

Before, i just copy image from anywhere, select any image in image element and ctrl+v to replace it with image i copied. It’s not critical when Image element contains only one image, so i can delete it, ctrl+v and it will be pasted. But if i have more than 1 image in Fill option i can’t just delete everything to paste only 1 image. So only solution i got is to paste it as separate image, selecting this image in image element and ctrl+c ctrl+v it to other image element and it will work. But i think it’s too much to paste just one image from somewhereI guess 1-2 weeks ago everything was just fine

hi, today i logged into figma, wanted to clear my files, removed some design pages - moved them to trash (with some community icons etc) after that i wanted to proceed for personal designs, but my file with it is missing, I thought that i have moved it to trash by accident, but its also not there. Please is there a way to restore it? how? what happened ):