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I'm getting that error—I don't know why, since I just created my account.srid_258MZTQXBW8H2RYQ8JFCQRDFSError en la vista previa en tiempo real ID: srid_94ZXYWX4AK9RQHQ4MTYNX6JBA

안녕하세요, Figma 지원팀.9월 16일에 결제된 **9월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.실제로 결제 이후 서비스를 전혀 이용하지 않았으며$48.40가 자동 결제되었습니다.예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.따라서 이번 한 번만 예외적으로 9월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Hi! I returned from vacation and noticed that Agent can’t do the simplest work that it did before easily. For example, I asked to populate the table with numbers from screenshot and it couldn’t do it (but it did it multiple times just a couple weeks ago). I tried to ask it to copy some other things from screenshots, but it did only the smallest part of work which make it completely useless for me. I use an organisation subscription plan with enormous amount of tokens, so I don’t think that I just run out of tokens. Last time I got this error:srid_XN7VWJNT1NZF8GAETVTH3N54E

인지하지도 못하고 있던 피그마에서 구독료가 지불되었습니다. 이전에 무료 버전을 잠깐 체험해봤었는지, 아니면 갑자기 구독 정책이 바뀐 것인지는 확실하지 않으나, 원하지 않는 결제이며 서비스도 전혀 사용하지 않고 있습니다. 환불 부탁드립니다.

Hi I am not able to import assets and apply styles from the design system. my team mates are able to use this featureThis is definitely an account related issue as i have checked in different device also but the error remains the same. and now i am not even able to paste link in my figma makeThings that i have triedRebooting the system checking it on browser relinking the design system files Republishing design systemThis is really affecting my work please help

Hey Figma team,We are a B2B SaaS company with a lot of enterprise users, a lot of who use Figma. So we developed a Figma integration, to let the users use their Figma with our AI.Our sales team are using the same Figma account to give demos (since they don’t have Figma access), so they just use the Figma account that is authenticated with our Figma integration.The problem is even at Full Seat, on our Org account, our rate limit gets hit, and demos are impacted. Can we get one test account with higher Figma API limits? Since it will help us our with our demos.Thanks.

Hi all, My team uses Figma Slides for frequent presentations and have recently run into a new issue. The videos on our slides are suddenly very slow to load, if at all. When I go into presenter view the first couple slides are typically fine, but as I go through the presentation they stop working, often being stuck on the first image instead of playing.  It has worked perfectly up until this week, and the issue has affected myself and several colleagues (all of whom have similar presentations, but they are their own distinct files). These presentations are essentially all duplicates with a few changes, and they live in the same team.  I've tried everything suggested online- clearing my cache and browsing data-ensuring the computer storage has ample space-webGL is enabled-the issue is both on the app and browser (a lot of people suggested using browser to solve this, but I have always used the browser instead of the app)- the videos are all directly in the presentation, they aren't comi

The new folder colors are too muted and inaccessible. 5 of the 9 colors look identical for colorblind users.. When using color at icons that size, the color should be much more high contrast. Please consider higher contrast options. 

I created an account and paid using my google ID. However i want to change that to use a username/password, as I will be changing my google account soon. Please let me know how to make this correction.[Moderator note: The title of this post was changed from Change of login into Switch from Google SSO to email/password login on 16-Sep-2026.]

Hello,About 1–2 weeks ago I successfully cancelled my Figma subscription in the app. Afterwards, Figma kept attempting charges through my bank. I tried to cancel my subscription once again, but the page for subscription cancellation would not load in. As a last resort, I deleted my Figma account entirely to make sure it was stopped.Despite this, as soon as I added funds to my bank account, Figma charged me approximately €42 on the 16th of september. This amount doesn't even match my monthly subscription price.I'd like a full refund of this charge and confirmation that no further payment attempts will be made.I've tried your AI support assistant several times, but it keeps running into technical issues. I only re-created an account with the same email address so I could submit this request; it's the email address linked to my original account with this problem.Thank you.

Hi there, Can I unassign a dev seat billed monthly and reassign to someone else? I want to remove Nishok and assign that dev seat to someone else? Is this possible? [PII on image redacted by forum moderator] 

I recently realized that I didn't update my company's billing information before subscribing to the paid plan. As a result, my past invoices do not include our company name and VAT number (NIF).Could you please help me manually update and re-issue the following past invoices with the correct company details?I have already updated these details in my account settings for all future invoices.Thank you so much for your assistance.

I have purchased a professional seat plan on a whim when i was in the middle of a figma make prompt (which i intended), but the credits ran out immediately from that same prompt. i tried looking if i could buy credits seperately which i can, but i didn’t intended to purchase them. since i thought there would be a confirm purchase screen, so i clicked ok (or whatever the confirm button actually is). when i went back to the prompt page, it automatically continued the prompt it was making and used some of the credits given from the monthly credits. Since i didnt mean to do that, i tried canceling the monthly credits and my seat for next month but it still says im billed for the monthly credits AND “seat updates”. is there a way for Customer Support to help me cancel the billings? 

Figma team,I’m currently enrolled as a student and I’m trying to renew my Figma Education status, but I’m unable to complete the verification process.Here’s what happened:My Figma Education status expired, so I started the renewal/verification process. I attempted verification only twice in total — once using my personal Gmail address associated with my Figma account, and once using my official institutional Outlook email. Both attempts resulted in “Verification Limit Exceeded.” During the first attempt, I received a SheerID email saying that the verification link would expire on September 1, 2026. However, I actually received that email on September 2, 2026, meaning the link was already expired when it reached me. When I tried to open the link, I received the message: “We couldn't continue your verification. We are unable to verify you at this time.” I never reached the stage where I could upload my student ID or proof of enrollment.I have already contacted SheerID support . I have al

I want to change my purchase Figma monthly subscription with my indonesian debit card (JCB) but it shows  'Your card has been declined.' error message. Please resolve this problem ASAP.

I had recently applied through my student id. My request was verified by Sheer Id. However, I haven’t received any mail from Figma Team on how to set-up my account and avail the benefits of student id. Does anyone have any idea about how much time is it going to take? I was in the middle of a group assignment and i really, really need access to my files. Thank you!

Hello,I need help transferring ownership of three Figma website files to our current account.The previous owner account is no longer accessible because the computer associated with that account is no longer available, and we cannot access the account.These three files are important company website files, and we currently cannot properly manage or publish updates because of the ownership issue.I contacted Figma Support around September 7 and followed up again on September 15, but I have not received a response or a support ticket number.Could a Figma staff member please help escalate this issue to the appropriate Support team?We can provide the URLs of all three Figma files, the old owner account information, and the current account information privately if needed.Thank you.

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Hi, I have files in a connected project with another organisation. I do not see the skill feature in the chat. But in files in my own organisation, the skills feature is present.  

[image redacted by moderator to remove personal information]Me and my team have a design board above. We worked on it but now its gone overnight. No one in the team deleted it, and now we cant access or find it anywhere

Me and my colleague have both recently experienced the same issue — when exporting frames as png/jpeg, some random images within the frame are cropped and zoomed in, not in a way they appear on the canvas. All images are rectangles with a photo fill set to crop yet only some of them do this when exported. If you copy the frame as png, everything is fine, and the issue persists only when exporting

Hello Figma Support,I'm experiencing an issue accessing a prototype generated with Figma Make (cf. attached file).Following the recommendations in your network configuration documentation, our corporate security team has confirmed that the following URL has been whitelisted: https://figma-alpha.s3.us-west-2.amazonaws.com/However, the issue remains. When accessing this URL directly in a browser, both from within our corporate network and from a personal network outside the company, I receive: <Error><Code>AccessDenied</Code><Message>Access Denied</Message></Error> This suggests that the issue may not be related to our company's network filtering rules.In addition, some of my colleagues are experiencing the exact same behavior and are also unable to access their Figma Make prototypes.The same behavior is observed by some of my colleagues, who are also unable to access their Figma Make prototypes.Could you please confirm:Whether this URL is still used b

I have a Figma Make project that, until recently, contained a full React application (a fairly large multi-screen prototype) plus a set of markdown spec docs and planning docs. At some point the entire application appears to have been wiped and replaced with an empty scaffold, and I'm trying to understand what happened and how to recover it.What the project used to contain:src/app/App.tsx (the real root component) a large src/app/components/ tree (many components) src/app/data/ model files a files/ folder of markdown specs a plans/ folder of planning docsWhat it contains now:The live entry point is now src/app/App-5.tsx, which is an empty placeholder that renders an empty centered <div> — so the app loads to a blank screen. There's also an orphaned src/app/App-2.tsx, another empty placeholder stub. Only the style files (fonts.css, globals.css, index.css, tailwind.css, theme.css) remain. App.tsx, the entire components tree, the data files, the files/ folder, and the plans/ folder

Hi Figma Support team, I accidentally added 2 Full seats today while sending invites in our Organization account. I have already revoked the invites / downgraded the users back to Viewers. Since this was an immediate mistake, could you please remove these 2 unused Full seats from our upcoming true-up so they are not included in the projected invoice for November 16? Thank you so much!

I have several Make projects and all work with Github except one. I have checked to see if there’s a “phantom” project floating of the same name, I’ve created a repository on GitHub and tried to connect to it, I’ve uninstalled and reinstalled the plugin, I've revoked and re-granted access to figma in GitHub, nothing seems to allow this one project to make and/or push to an existing repository.