Report a Problem

Bonjour j ai un probleme pour passer  d’un projet make a un projet file , malgrès differents essai, en changer le dossier dans lequel le projet est enregistré, en le duplicant, en renommant, important et autre reien y fait

When I export a frame or component at any scale factor (@2x, @3x, or custom), Figma sometimes adds an extra 1 pixel to both the width and height.For example: A 100×100 frame exported at 3x should result in 300×300, but instead, I get 301×301  or 300x301 or even 301x300. This does not always happen, but when it does, it's consistent across devices and files. Affects both PNG and JPG exports, regardless of pixel grid alignment or stroke presence. 🛠️ Workarounds I’ve Tried (with partial success): Creating a new frame, copying content into it, and exporting again — occasionally works. Manually scaling the frame by the desired factor (e.g., scale by 3x), then ex

Thanks for the reply ​@Junko3 . I have refreshed Figma a couple of times with no change, and the issue is across all files. I usually only use Figma in Chrome, but just downloaded the desktop app and the files seems to work fine there. Me, and whole my team experience the same issue. But for me, desktop app does not work either.

I’ve been using Figma Make to ideate, and sometimes I get frustrated and end up swearing at the AI. I know that’s silly, but when I did, it said I violated a policy and rejected my request. The issue is that even after I stopped swearing, I still get the same error message: “Please try a different input.”I tried waiting a few hours, but the problem didn’t go away. I even duplicated the file, but the duplicate has the same problem. I can’t use that Figma Make file at all anymore, even if I restore earlier versions and try working on them.What’s going on here? The AI already struggles with following instructions, and now I can’t even interact with it.

I’m still having all sorts of weird problems with Figma, not as bad as the AWS outtage yesterday, but still blocking work. What is happening to Figma?- Files not saving- Libraries not working- “Go to main component” not working  

There are still problems with FIGMA slides. The entire right side bar with all of the design tools just completely disappears when you click on any image to edit or change, in any presentation file. It doesnt happen in new blank presentation files, but it does when you copy and past older presentation files or images into it. Something is very wrong. The Slides too is completely useless without the design tools on the right side. [This post was moved from “What happened to Figma?” and split into a new topic, “Right sidebar missing when editing images in Figma Slides,” by a moderator on 21-Oct-2025.]

To who may help! I have included image of loading screen it. As well as inspect tool. I cleared all cache and history and nothing changed.  Thank you, John

Updated Figma this AM. In Figma Slides now when you open a document and click on any image, the entire right side bar tools all disappear. the entire panel. There is no way to get it back. So there is no way to manage any elements, colors, shapes, cropping.The left panel and the bottom center toolbar both seem to work.Figma is completely useless to us - AND FAST - if this isnt resolved in the next several hours.

Anyone having issues with z for zoom on the desktop app?And clicking to pan canvas not working?Just updated to Figma Desktop App version 125.9.10

I accidentally deleted my team account when I was just trying to delete my free account. I need my team account restored. Tova Sand[redacted PII - DJV 10/21/25]

Im using the desktop app and the home screen is not loading. I have tried updating, restarting the computer and checking for updates. Please help as I have an interview to prep for.   

We are currently subscribed to an annual plan, yet we are experiencing significant and unexpected volatility in our monthly billing. Our invoices contain various variable charges that cause the total amount to fluctuate wildly, despite maintaining a consistent user seat count.  Please someone can explain the source of this billing volatility.

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)

Hey everyone, I’ve recently noticed that images inside my components are showing at the wrong size. What’s strange is that when I detach the component instance, the image suddenly resizes correctly and looks as expected.This issue started happening suddenly, I don’t recall changing anything in my design system or updating constraints that could affect it.Has anyone experienced something similar or know what could cause this?Screenshots are attached for reference. Thanks in advance for any help!  

Changing font weights within the same text box in Figma no longer works as expected.Previously, mixed weights showed “Mixed” in the typography panel, but now it shows “Select a font weight” and fails to apply different weights.

I’m starting a new file and I need to load a library, however when i search for that published library it’s not appearing within the “assets” search results. Other related libraries are appearing, but this token library is not pulling up. Couple pieces of context: • It’s a token library that our team published and manages. • The library is working for other files that it’s already loaded on. • I’m searching for it by opening the “manage libraries” window from the assets panel. I’m getting results of similar libraries, like our UI kit and Icons, but i’m not getting the token library. I’ve seen plenty of issues and conversations here about users searching for instances within a library, but that’s not the issue I’m having.

Hello hereI got a Figma Education package as a student but Figma is returning “account has been suspended” response anytime I want to login. Is it just me?

Sometimes some load, sometimes others load… But this glitch has been happening for a while in all our folders. It’s quite frustrating to find folders quickly this way. Any one else? 

I'm no longer a student, and looking to downgrade to starter plan

Figma lost my current project with a lot of progress but when i go to history to restore sine i was on wifi most of the time i was working on the project,every history restores the same old version with missing frames.Also there is nothing in the trash i checked

OneloginでSSO設定を行っており、証明書を更新したいと考えています。 「設定」　ー　「SAML SSO」　の画面に進みポップアップに既存の設定済みの内容が表示されます「設定を編集」　をクリックすると、すでにOneLoginのボタンが押下されており更新することはできません。 ラジオボタンを「その他」を押下し、署名証明書が表示されるので、Oneloginからダウンロードした新しい証明書の.pemファイルをアップロードし、次の画面で「これは正しい情報です」にチェックを入れて「SAML SSOを設定」ボタンをクリックすると以下のエラーが表示されます。 Cannot modify SAML config if SAML is required  こちらの対処法をご教授いただけますでしょうか。

I am trying to export a frame as a pdf from a file of which I am the owner and only user. I have a free account, and when I try to export I get a pop up that says “You are not allowed to export this file”. I also can’t copy the frame to another file and try to export it there. What do i need to do to fix this problem, I need to be able to export frames and screens for my portfolio and projects.

Dear Figma Support Team, I kindly request you to review and cancel the suspension on my account. Email ID: [PII removed by forum admin] This is my genuine account. My account was locked without any notification, I don't know why my account was locked. There are many of my work files in the account and I did not violate any policy., please help me reopen my account. Thank you for your support.

Figma Make is not working on my education account. I am unable to take advantage of the AI features. How can I enable the AI features and Figma Make?