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hello,We were paying for figma but it has now moved to a free plan. We wanted to pay annually by invoice. Please can you confirm what has happened?

I have been using the Copy Properties shortcut for years, but it suddenly stopped working in the past few weeks. I can still right-click to select ‘Copy Properties’ and use the keyboard shortcut to paste properties. Is this a bug after the updates?

I’ve found a similar forum that describes my issue exactly. Quoting the same problem:I am a University student that was using the Figma Education Plan last year, and over my courses made many projects under this account. The semester recently ended and I wanted to add some of the projects to my portfolio, but when I logged in using Google, Figma redirected me to the survey that you do when you initially register for a new account. Once I got past it I was indeed, greeted with a completely new Starter account. All of the files I had worked on were gone, all the saved libraries and teams I had made are nowhere to be seen as well.I still was able to find and open some of the files from my browser history, so they were thankfully not deleted, but all of my access is removed despite being able to still see my name and icon in the project’s editor’s history. When I click the [ask to edit] button, I even get the request in my exact same email

Hi there, I have spent an enormous amount of time building the UI of a mobile APP with Figma Make.I have purchased the full seat plan with the only objective to be able to push the code to GitHub, but it's showing an error that just stays "can't create repository" The solution Figma Make is giving me is to manually copy , paste and recreate all the project structure manually locally, this is not acceptable.The project i have is working correctly, I converted it to react native environment but urgently need to push it to a repository to keep working on it locally from the code.Ticket created: 1681642Urgency: HIGHNote: The repo is created but it does not push anything to it.

Hello,I am submitting this ticket due to an urgent and serious billing issue involving an unauthorized high-value charge and an inaccessible account.Situation Overview The original account owner has left the company We do not have access to the account or the associated email Account credentials were not handed over, and internal recovery is not possible As a result, we are unable to log in and manage billing or cancel the subscription Unauthorized Charge DetailsA charge was processed yesterday (January 11) without authorization from our organization: Plan: Starter (Annual) Amount: $1,152 (KRW 1,720,750) Payment date: January 11 Ca

Hi, I have already contacted SheerID support and they have been unable to help me get through the verification limit. I was given access to an alternate email ID but that lets me have only limited access to my school files. This is urgent, please!

There’s an issue where every time I open the app, it’ll add the login item. I see the following related issue, and I can follow those steps, but it still re-adds the login item every time I open the app. I feel like this is malecious. Please make it so that if I get rid of the login item, it does not re-add itself every time I open the app.  

Hi, I used to hit control+right click on trackpad and it opened the right click menu/context menu. First it wasn’t working on Chrome, but now it’s also not working on Safari. Please help as this is an important feature. I’m not using the mouse, only trackpad.Please note I have checked preference settings and the CTRL+right click - not working for me at all. This wasn’t an issue a few month ago. 

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

Hi Figma team 👋,I’m posting here because my K-12 Education verification is being blocked at the institution level, not the document level.When selecting my school during the SheerID verification process, I immediately receive this message:“This benefit is not available.The educational institution you selected is not eligible.”This message appears before any documents are reviewed, which suggests that my school is currently marked as not eligible in the SheerID / Figma eligibility database.School details Name: Keisung Primary School Location: Daegu, Republic of Korea Education level: K-12 (Elementary School) Official school domain: keisung.dge.es.kr I’ve attached a screenshot showing the exact eligibility message for reference.This is a legitimate K-12 sch

Hi Figma team,I use Figma under [redacted by moderator to remove personal information]. When I try to activate the Education plan and complete the verification form, I repeatedly get “Verification Limit Exceeded” after entering all the required information.I contacted SheerID, and they confirmed my verification is already approved/activated and advised me to contact Figma to have it reflected on my account.Verification details: Email: [redacted by moderator to remove personal information] Request ID: [redacted by moderator to remove personal information] Date verified: [redacted by moderator to remove personal information] I also emailed education@figma.com earlier this week, but haven’t heard back yet.My spring semester starts tomorrow and I need Education access for my course. Could you please help escalate and apply/r

Hello Figma Support Team,I hope you are doing well.I am contacting you regarding an issue with my subscription. I have already canceled my Figma subscription, however I am still being charged, which is confusing and concerning for me.I would appreciate it if you could please check my account and confirm:That my subscription has been successfully canceledThe reason why charges are still being deductedWhether a refund is possible for any charges made after cancellationPlease let me know if you need any additional information from my side.Thank you for your help and support.Best regards, 

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information]. I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma as a design platform and rely

Hi, I had the pro plan but now is on the starter. Why is free editing restricted and must require a paid professional plan but enabled free editing in my other “founder’s team’ workspace?[Moderator note: The title of this post was updated from “Free Editing” to “Editing locked after downgrading from Professional to Starter plan” on Jan 11, 2026.]

When attempting to create an alias for a variable, the Create Alias panel opens behind the Variables panel instead of appearing in the foreground. As a result, the Create Alias panel is partially obscured and cannot be interacted with, preventing alias creation. ReproducibilityYes, the issue is consistently reproducible. Occurs when working within the Variables panel and attempting to create or assign an alias. The layering order of panels appears incorrect, with the Create Alias panel rendering behind the Variables panel. Reproduction steps Open a Figma file with variables enabled. Open the Variables panel. Select an existing variable.

I've been receiving one-time charges and credits for several months now, and I don't understand how this bill is calculated. I currently have four monthly full seats and one full annual seat, so my monthly bill should be $80. Why is there an additional charge of $36.77? 

The “Widget” developer documentation contains a description of the “gradientHandlePositions” property of the GradientPaint interface:https://developers.figma.com/docs/widgets/api/type-GradientPaint/ Is there an equivalent property in the “Plugin” API that would allow me to get the angle of a gradient that has been applied to a particular Rectangle? Thanks! :)

Hello Figma Team,I’ve been trying to verify my student status for the past three months but haven’t been able to complete the process. My university does not provide a university-issued email ID, so I submitted the required documents instead. Unfortunately, my verification was cancelled, and after multiple attempts it now shows “limit exceeded.”Access to the student pass is very important for my academic and design work. I’ve already contacted SheerID, but they were unable to resolve the issue. I also tried emailing Figma earlier but haven’t received any response.Could you please help by manually verifying my student status or guiding me on how to proceed? I’m happy to share any additional documents required.Thank you for your time and support.

Hello,I’m experiencing a critical account-level issue.I am the owner of all files.Immediately after deleting ONE different draft file, ALL of my personal Draft files disappeared at once.Important details:– The files were personal Drafts– They were never part of any team or project– They are not in Trash– They are not in Recents– They are not searchable– The disappearance happened instantly– This occurred today, just minutes before contacting supportI was advised by Figma chat support to post here, as this appears to be an account-level Drafts visibility or deletion bug.I would really appreciate if this could be investigated using account logs or backups to determine whether the Draft files can be restored.Thank youAccount email: [redacted by moderator to remove personal information]Approx. number of files: ~15–20Time of issue: Jan 10, 2026, approx. 06:10 UTC

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

I’ve paid $5 early dec to test figma out. Remember canceling and deleting account.Today I was charged $23, please assist and fix cause I would like my refund.

Hi,I would very much like to switch to Figma. Previously, I worked with Adobe and Miro. I recently started using FigJam, and while I really enjoy it, I am missing one important feature: the ability to upload images from the mobile app.This limitation is quite inconvenient for me and makes me hesitate to purchase a paid account. Therefore, I was wondering whether this feature is planned to be added to Figma or FigJam in the near future.Can anyone please let me know if this is something that will be updated, so I can take this into consideration when making my decision?Thank you in advance for your time and help.

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and bor

Estou trabalhando em um projeto e meu chat com IA foi desativado, mas meu créditos não expiraram e minha fatura não venceu