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i am trying to move my project to my website and need it to still function properly but the file says view only 

I have a local variable collection called "Shared Copy" with a single "Default" mode and around 1050+ STRING variables. Some variables in this collection are correctly present in the file's data model and correctly bound to text layers, but they don't appear in the Variables panel UI — even after fully closing and reopening the file.Example: the variable copy/dashboard/upcoming_actions_banner/text (ID VariableID:32790:506500) is confirmed present via GET /v1/files/{file_key}/variables/local, which returns a valid entry with that ID and a non-empty string value. It's also resolvable via the Plugin API — a plugin using figma.variables.getLocalVariableCollectionsAsync() + getVariableByIdAsync() successfully finds and reads it, and confirms a text layer's boundVariables.characters.id correctly points to it. Despite this, the variable doesn't show up when searching for its exact name in the Variables panel, and isn't visible when browsing the relevant group in the panel tree.I've already tr

Hi, I'm having trouble downloading a local copy of my Figma Make file called "Build Portfolio."The problem:When I go to File → Save local copy, it just shows "Downloading contents..." and never finishes. The only options I get are "Cancel" or "Save partial file."What I've already tried:Tried downloading again several times on a stable internet connection Waited over 10 minutes without touching anything Made a copy of the file first, then tried downloading that copy — same problem Tried "Save partial file" — it opened in Figma Make, but the preview was blank and the code tab was empty, so it didn't actually save my work Checked if I could restore just one version instead of the whole history — but "Restore" just adds it back into the same file, it doesn't create a smaller separate copyWhy I think it's related to file size:I have another Figma Make file with only 47 versions, and that one downloads perfectly within seconds. My "Build Portfolio" file has 91 versions, and that's the one th

Hey guys, lately I have been facing a performance issue with the figma preview funcionality. I work with web design and once I have my design finished I usually visualize the result with the Preview feature. But right now it seems that my CPU and laptop fans go crazy.If I open the preview mode into another dedicated tab to have it fullscreen its even worse and my CPU literally stays in the 95% to 100% range. To make it worst, once I kill the preview tab to stop overloading my CPU, it still remains at 95% to 100% with the fans going crazy, so I need to kill Figma in Task manager and reopen it.The simple solution for now is to not use the preview/presentation functionality, but I would like to see if someone else is suffering from the problem and insights on what can be done. 

Changing dimensions on an object can sometimes be weird.In this example, I have a simple square 32x32, and if i’m trying to use math to change the size, it calculates wrong. Happens on multiplication and division as well. I don’t know how else I can explain it, watch the gif please. https://imgur.com/a/JAnbMnr

Figma preview links, as of 9/17, no longer work for me on Firefox. In fact, I can’t even get to the brand’s figma.com website on Firefox. It is this way on both my work and personal computer. It also isn’t working for my coworker. Are others having this issue?

When I select the frame and if i either preview or present it figma freezes and I have to close and open the figma again. Sometimes it will unfreeze but still I can't see the preview.

Minha conta deveria ser conta de estudante, pois estou em uma instituição de ensino que criou essa conta para mim, assim como para outros estudantes. Por algum motivo, minha conta está agindo como uma conta normal, sem os benefícios, mesmo sendo uma conta de estudante. Gostaria de corrigir isso o quanto antes para continuar as atividades da faculdade.Segue a tela para mostrar que o plano não é o de estudante. 

Hi Figma ,I am a student at NIFT Jodhpur on the Figma for Higher Education plan. I have been trying to access the Figma AI Agent in my design files but I am unable to see the "Agents" option in the left sidebar or the on-canvas prompt.Here are the details of my situation:• Plan: Figma for Higher Education• Seat type: Full seat• Access: Edit access on my design files• AI Credits: 3,000 credits visible in my account• Issue: No "Agents" option visible in the left navigation bar or on canvasMy questions:1. Is the Figma Agent currently available for Higher Education plan users, or is it restricted to Professional, Organization, and Enterprise plans only?2. If it is not currently available for Education plans, is there a timeline for when it will be rolled out?3. Regarding AI credit limits during beta — the current documentation states that the Agent is free during beta and does not consume AI credits. Does this mean usage is unlimited during the beta period, or are there still restrictions

 My Google account associated with my PAID PRO Figma account was disabled, so I’m currently unable to access my Figma account through Google SSO.I’ve already opened case #2139382 with Product Support and am awaiting assistance. I have an active project deadline and need access to the files urgently.Could someone please help me with the account recovery/access issue or direct me to the appropriate team?

This happened just now. When I editing my file, a lots of pics and multiple background colours of the files are all disappeared. They could be choosed and clicked, shown with blue line surrounded, but they just couldn’t be shown and neither could be exported. I’m freakin out right now😭 

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. Notes: Issue appears intermittently. Seems to cache or persist incorrect starting points until the file is reopened.

Hi,I’m experiencing an issue when duplicating a page that uses a design system component with a slot.Steps to reproduce:In a working file, create “Page v1”. Add an instance of a design system component that contains a slot, for example a modal. On “Page v1”, create a local component, for example a data table. Place an instance of this local component inside the modal slot. Duplicate “Page v1” to create “Page v2”.Expected behavior:The component instance inside the slot on “Page v2” should reference the duplicated local component from “Page v2”.Actual behavior:The local component is duplicated correctly on “Page v2”, but the instance inside the slot still references the original component from “Page v1”.This makes duplicated pages unreliable for versioning, because some nested instances still depend on the previous page.Could you confirm if this is expected behavior or a bug?Thanks!

Current error for multiple users where google sheet sync isn’t working in Figma. Posting for visibility. This is the Error Text: There was an error processing the Google Sheets dataThis error shouldn't happen – please log the below error message as an issue at https://github.com/DWilliames/google-sheets-sync-figma to help fix it Error: in loadFontAsync: Cannot unwrap symbol

Hi team,As instructed on the Figma MCP Catalog page, we are reaching out to apply to register our custom MCP client for access to the Figma Remote MCP Server ((https://mcp.figma.com/mcp)).About JumpCloud AI GatewayJumpCloud AI Gateway is an MCP governance platform that gives IT and security teams centralized visibility, access control, and governance across every MCP server their employees and AI agents connect to.Why it helps Figma customersWe've seen demand from JumpCloud customers to have their Figma MCP server governed through AI Gateway. Registering Jumpcloud AI Gateway as an approved MCP client lets these enterprises adopt Figma's MCP through their existing JumpCloud SSO, with per-user scoping and full audit trails - turning a common security-review blocker into an easy approval and accelerating Figma MCP rollout across design, engineering, and product teams. Could you please get the following redirect URLs for Jumpcloud AI gateway registered in Figma?https://console.jumpcloud.co

Sorry figma team, I would like to ask for help to recover my files in my permanetly deleted account. I accidently deleted when I decide to unfollow the plan.  this is one of my links of my old files   I hope this will help. 

Since I’m using a non-popular browser for security reasons, I downloaded the Figma desktop app as a workaround. The problem is that I can’t login because when Figma prompts me to log in, it opens the login page in the browser automatically – and I can’t tell it to use a different browser or copy the link to a different browser manually.So whenever I want to log in to the Figma desktop app, I have to manually change my standard browser to be able to do.That is absolutely ridiculous and one of the worst UX I’ve ever experienced.

Hello Figma Education Support Team,I accidentally created a separate Figma account using my school email address and completed the Education verification on that account, instead of my original account.I then changed the email address on my original Figma account to my school email and tried to apply for the Education plan again. However, I still received a “Verification Limit Exceeded” email and could not complete the process.I would like to use the Education plan on my original Figma account. Could you please review the previous verification and help transfer it to my original account, or reset the verification limit so I can proceed? The account I accidentally created with my school email has been deleted. I can provide proof of my current student status and any additional information needed to identify the accounts.Thank you for your help. 

Reembolso e cancelamento do plano1 respostaPrezada Equipe de Suporte do Figma,Venho por meio desta solicitar respeitosamente o cancelamento da minha assinatura recente e o reembolso integral do valor pago. Infelizmente, houve um mal-entendido durante o processo de finalização da compra, resultando em uma aquisição não intencional.Gostaria de esclarecer que isso foi totalmente acidental e que o produto não será utilizado. Como esse orçamento foi destinado a outras despesas essenciais, solicito gentilmente a possibilidade de estorno da cobrança e devolução do valor para o meu método de pagamento original.Seguem os detalhes da minha conta para sua referência:

I originally intended to purchase a Dev position, but upon entering my own project file, I discovered that even though I had been assigned a Dev position, I was unable to edit the content within the project file. Consequently, the system popped up a prompt asking if I wished to enable editing. Without my knowledge, it subscribed me to an additional FULL position.I find this extremely unreasonable. I could have edited the content in the project file, but I paid an additional $15 to use the code mode, only to find that I can't edit it anymore. Now, I'm being forced to spend another $20 to buy this position!

Since September 17, 2026, I haven’t been able to change fonts in Figma on my iPad.When I select a text layer and tap the font name, nothing happens and the font list does not appear at all. I cannot select or change the font.This happens with Figma’s default fonts and Google Fonts as well, not just locally installed fonts.The issue occurs in multiple files, including newly created files.I’ve tested Safari, Chrome, Firefox, and Orion, but the issue is the same in all browsers. I’ve also tried clearing browser data, Private Browsing, restarting the iPad, turning off iCloud Private Relay, and requesting the desktop website.It was working normally on September 16 and suddenly stopped on September 17.I’m using Figma in a web browser on an iPad.This is preventing me from working on my Figma projects and is urgent. I would really appreciate it if this could be investigated as soon as possible. Please lmk if you need a screen recording or any additional information to reproduce the issue.

Three Dev seats were mistakenly purchased under separate Professional teams due to a misunderstanding of Figma’s team-specific seat billing.We intend to use all three Dev seats under our main team.We’ve already submitted a support ticket and would appreciate any help escalating it internally, as the amount involved is significant and the issue is affecting our current development workflow.

Hi Figma Support Team, less than an hour ago, I subscribed to the professional seat for a project and was charged $20. On a further look into my tasks, I found out the Professional features I need it for, have been completed with my previous subscription. And I do not need the for the tasks at the moment. I would like to kindly request a refund for the $20 charge.  Thank you for your understanding.Best regards,Chris,

Hello,I would like to request a refund and also cancel my subscription to ensure that there are no future charges.I subscribed because I found information on Google indicating that I would be able to convert my Figma website into HTML code for WordPress. However, I have spent the last three days trying to do this and have not been able to achieve what I had planned.Unfortunately, I am very dissatisfied with the service, as it did not meet my expectations or the purpose for which I purchased the subscription.Could you please assist me with the refund process and confirm the cancellation of my subscription?I look forward to hearing from you.Thank you.

we use Linear at work and the plugin of linear doesnt open in figma, i only see the start screen of the plugin, but after press the login button nothing happens. i tried everything, resetting figma and browser settings. Restarting my macbook etc.