Report a Problem

Hi Figma team,I'd like your help reviewing why I can't publish the Figma files to the community. Really appreciate your help!Best,Chip   

After downgrading from Professional to Starter, my team "Native Brains" ([redacted by moderator to remove personal information]) is locked for being over Starter limits: 137 Figma Design files across 3 projects (NB Projects, Design Systems & UI Kits, Portfolio), when Starter only allows 3 files in 1 project. I understand the fix is to move or trash files to get under the limit. But every action I try silently fails: 1) Right-click > Move file... - the destination picker (Suggested/Starred/All tabs) never loads. Infinite spinner even after 10+ seconds. Tried on a single file and on 50 files selected at once, tried after a hard refresh, same result every time. 2) Drag a file onto Drafts in the sidebar - shows a confirmation "Do you want to move this file?", I click "Yes, move it", but after reloading the page the file is still in the original project and Drafts is unchanged. 3) Drag a file onto Trash - no confirmation even appears, and checking the Trash folder afterward shows not

please Reset 20 DEV seats， not 21 seats， avoid extra fee  

Hello,I am writing to request a refund for an unexpected charge of USD 191.40 on my Figma account.I did not intend to subscribe to or renew this plan, and I was not expecting the following billing details:Billing period: July 2, 2026 to August 2, 2026 1 Full seat: USD 20.00 5,000 monthly AI creditsI was surprised to find that this subscription and AI credit allocation had been activated and charged. I do not plan to use this subscription, and I would appreciate it if you could process a refund for the USD 191.40 charge.Please also cancel any recurring subscription or automatic renewal associated with this plan to prevent future charges.Thank you for your help. Please let me know if you need any additional information from me. https://invoice.stripe.com/i/acct_1A65pgIvcqWR3dFD/live_YWNjdF8xQTY1cGdJdmNxV1IzZEZELF9Vb0ZteG9zN2YzWTc5V3JLNHVpZERmcFF6YVRsVVpjLDE3Mzc3MDczNw02008hYU1NDd?s=ap

I can not access to my own figma project file any more,  

Hello,My card keeps being charged today because it is the billing date, but I would like to cancel my purchase and request a refund.I never used the paid version at all. I tried to find the subscription cancellation option before, but I couldn’t find it, so the subscription was left active by mistake.Please cancel the subscription immediately and make sure I am not charged anymore. I do not want to continue the subscription, and I have never used any of the premium features.Thank you for your help.

When I create a component set from a motion frame it does not behave correctly anymore and starts to loop even though the components are all set to play once.It only has an on click tigger to go to the next motion component.  

[image redacted by moderator to remove personal information]6월 4일에 정기권 결제 한 후 프로젝트를 하였고 프로젝트가 다 끝난 후 등급을 다 다운그레이드 및 취소했는데 또 정기 결제가 되었습니다. 글 확인 후 환불 부탁드립니다.

I was late to pay my June subscription for Figma Weave, but I recently made the payment on July 3, 2026. However, my account has currently been changed to the "Free Plan."Since my next billing date is around July 13, I assumed the payment would automatically reactivate my subscription and apply the Weave Starter plan immediately.Could you please help me restore my account to the paid plan since the payment has already cleared?

Hi everyone,I am looking for some guidance or help from a moderator on how to get in touch with support regarding an unintended charge.I am a student and I temporarily subscribed to Figma Professional to work on a prototype for our school capstone project. I canceled the subscription right after finishing the project, but my account was still charged $22.40 on June 27. As a student, I really need this money back for my school expenses, as my budget is incredibly tight right now.I want to request a refund and also make sure my subscription is completely and properly canceled so I don't get charged again in the future.Has anyone else dealt with this after canceling? If a Figma staff member or moderator sees this, could you please help me get this escalated or point me to the right form? I have all my billing details, invoice numbers, and account information ready to provide privately.Thank you so much for any help!

The file I am using with Figma Make is stuck, I keep getting this message: Something went wrong. (Try Again) Request ID: 5fa1baa9-f55a-4c79-8749-2e053f8b7f08. I’ve already: logged in and out of my accountcleared the cache&logged in using an incognito browserHow do I get out of this loop and continue working on my file?  

你好我写这封信是为了正式投诉 Figma 目前的席位分配和计费系统。这种体验完全无法接受，给我们的团队带来了非常糟糕的管理和用户体验。我们的团队已经购买了 6 个年度席位。今年 6 月，我们正式从团队中移除了一名成员，从而空出了一个年度席位。然而，今天（7 月 1 日），当我添加一名新成员并打算使用我们已经付费的年度席位时，系统在没有任何明确警告或确认的情况下，自动将该用户分配到一个额外的付费月度席位。更不合理的是，系统自动指定另一名成员占据年度席位，导致管理员无法清楚地了解实际的席位分配情况。我是在手动仔细检查管理面板后才发现这个问题的。我一发现问题，就立即：移除错误分配的年度席位用户； 已将原定成员重新分配至年度席位。然而，即使立即纠正了问题，系统仍然产生了额外的计费费用。这完全不合理，绝对不可接受。我们已经支付了足够的年度席位费用，但系统仍然通过极其不透明的分配流程产生额外费用。这种机制对管理员来说极具误导性，并且很容易导致意外收费。我必须明确指出以下问题：该系统未能清晰显示年度席位的实际分配情况； 系统无需明确确认即可自动创建额外的付费月席位； 即使管理员立即纠正了错误，账单费用也不会自动取消； 这种逻辑实际上通过令人困惑的座位管理机制，助长了意外的额外收费。作为一名长期付费客户，我对这次体验感到非常失望。我请求 Figma：立即取消错误的月度座位费用； 对这笔不合理的账单进行退款； 请对当前的座位分配逻辑做出清晰的解释； 尽快修复计费和座位管理方面的问题； 防止其他用户将来遇到类似的意外费用。我希望尽快得到明确的答复和解决方案。

Hey Figma peeps,I am trying to mirror my screen on to my mobile phone. I’ve reset, restarted, all that jazz and it still gives me this. Just wanted to bring it up and see if others also run into the big pixel blob. <3P.S. this is supposed to look like the non pixel blob >_<  

Hi Figma Support Team,I’m reaching out regarding the Figma Agent feature in Figma Design.I was able to access and actively use the Agent feature last week on both of my Figma accounts. However, the feature is now no longer visible on either account, and I’m unable to find or access it anywhere in the Figma Design interface.I’ve attached screenshots for reference. Could you please help me understand why the Agent feature has suddenly disappeared from both accounts [Redacted by moderator - 2026/07/05]? I would really appreciate your help in restoring access, as I was actively using the feature for my design work.

I am looking for assistance regarding an unexpected billing charge. I was certain that I had canceled my subscription, but I was recently charged for a product that I have not used.  The cancellation process is unnecessarily complex & misleading, making it difficult to successfully opt out. I thought I had completed all the steps for downgrade specific my plan to exit this & I may have missed a step or didnt see it , only to find out the system kept my billing active.I have already tried resolving this through standard channels. Could a Figma representative please look into this or connect me with a billing manager to process a refund?I have already tried resolving this through the standard billing channels but am posting here to request escalation. Could a Figma representative please look into this or connect me with a billing manager to process a refund?  I want you to contact me and return the money and take me out of your system.  I need to escalated to a senior billing spe

Hey guys, I‘m a high school (Gymnasium) teacher in Germany and would like to get a educational account for Figma. I already got one for Canva. They requested a form which I have to fill out. What do I have to do for Figma? I‘m teach computer science and coding, which includes web design.  best regards.  

Добрый день, просьба помочь перейти обратно на бесплатный тариф, так как не пользуюсь платными функциями в Figma. Самостоятельно не удается это сделать.

I got an error while opening the file Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates. My file is crashing instantly on load with an 'Out of memory: Soft OOM' error. It hits the WASM 2.3GB limit (high water mark is ~2319MB), so I cannot even open it to access the Version History and delete heavy assets. Could you please manually restore this file on your backend?

Hi Figma Support,I am unable to find several of my Figma/FigJam files that I previously created and used for my coursework. I shared them with my teachers for review, but the files belonged to my account.I have searched my workspace, checked all available projects and the Trash folder, but I cannot find them. When I open the old links, I receive the following message:“We couldn’t find that one. This file may have been deleted, moved, or made unavailable.”I am not sure what happened to these files and whether they were deleted, moved, or if there is another issue with my account. 

Dear Community Managers / Admins,I am requesting a refund, as I was charged for a Professional Team subscription renewal even though I had already cancelled it.Upon checking my account, it currently shows that I am on the Free plan.I would greatly appreciate a prompt refund.Invoice ID: [redacted by moderator to remove personal information]Amount Charged: $50.38

구독 취소를 찾지 못해서 결재가 자꾸 되고 있습니다. 그리고 처음부터 학교 계정 연동해서 무료로 승인 받았다고 생각했는데 자꾸 결재가 되네요 앞에께 환불 안되더라도 당장 오늘 결재된건 바로 환불해주세요. 지난번에도 의견 남겼는데 해결이 안되네요?

Hello Figma Support Team,I am trying to publish a new Figma Community plugin named IconKing, but the publish dialog shows this error:“We detected a change to your account details. Please contact support@figma.com to proceed.”Account email:[redacted by moderator to remove personal information]Plugin name:IconKingCommunity handle:figma.com/@iconkingWe recently created and verified this official company account for IconKing and enabled two-factor authentication as required for plugin publishing.Please review the account and allow us to proceed with publishing the IconKing plugin to the Figma Community.Website:https://www.iconking.netPrivacy policy:https://www.iconking.net/privacySupport email:[redacted by moderator to remove personal information]Thank you.IconKing Team

My homepage on Figma will not load any files, this is what it looks like.  

Has anyone here worked on integrating a NOL card repository into interactive Figma prototypes? I'm trying to simulate user flows like card balance checks, recharge, and transaction history, but keeping prototype data consistent across multiple screens is becoming a challenge. I'm also curious whether people are using variables, mock JSON datasets, or plugins to make these transit-card workflows feel more realistic without rebuilding components every time there's a data change. Any recommendations or best practices would be appreciated.