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Hi, I was asked to re-verify my student status in, I think September ore October, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was verified already. By now I am looked out of my team and am to be locked out of the teams for my classes the problem is not limited to my classes my whole account is markt as unverified. Is there any way to reset my verification limit? kind regards Sofia 

Bug! I have various design files open – I copied a link to go to a certain section of a file and the link would generate and take the person to a file I never copied the link to – private files! 

Hi. I’m having an issue with a prototype that has up until very recently been fine (I’m therefore pretty sure it’s a Figma bug) but now when I open it, some of the text within instances of components switches intermittently to the default copy. It works fine if I open the prototype in a browser such as Safari but if I open the prototype within the Figma app it is an issue.Here’s a quick link to demonstrate : Thanks for your help,Rob. 

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

I'm encountering a black screen when trying to open the Figma desktop app. Could you please look into this and help me resolve the issue?

I have sort of a quirky issue with icons:I have a set of icons that are linked to my UI kit icons are placed in, e.g. icon button and applied variable for it’s height (it’s locked aspect ratio but we found out applying the variable to height is more reliable than width) we have 3 density modes: regular, compact, and ultra compact icon button nested in another component is causing the icon within to loose the 1:1 ratio when compact or ultra compact mode appliedThe issue disappears when component gets detached 😓 (The search icon in the screenshot below is nested even deeper what only proves the issue is with this components being nested.) 

I am using the organisation edition. I had previously enabled two-factor authentication but later disabled it. Today, upon re-enabling it to publish a plugin, I received the following prompt: We detected a change to your account details. Please contact support@figma.com to proceed.

​Figma Team please help me with this issue as I am not able to export Figma Design library to Figma Make as I am not able to get popup below publish popup to export to figma make. I have twice emailed the support team also, but no clear response has been provided to me yet for this bug that is happening. I am on pro education plan. Attaching screenshot below as wellNo Export to Figma Make option while publishing library 

Hello.I have a setup where there’s a file that acts as a library carrying main components and a couple of design files for different platforms that calls these components from the main library file.However. after some time (During which I haven’t worked on any of the files or the main library) I opened the files and found out that the majority of components and instance swaps in my design files had reset to their main states. some of them have nested variants from other components within themnothing triggered this as the files and the library were left unopened for about a month. So I wasn’t working on the project or in other words it’s not a library update that triggered this, it happened on it's own.for more details about the components in my mobile app design I had a Title bar with a varying number of icons between different pages (notification & side menu & message icons) some pages had only 1 of them.. some pages had 2..etc.This was setup from the main component where I ha

I set some text to bold in my Figma site, but when I preview it or publish the page, the text doesn’t appear in bold.How can I fix this issue? Figma SitePreview 

Hi, I am the owner of an Education verified team. I recently graduated but I forgot to transfer ownership of our Figma team to the new leadership before I graduated. The team has now just been locked because we didn’t reverify our education plan. But there’s no way for me to fix this:I can’t re-verify myself because I’ve graduated I can’t transfer ownership to the new leadership who are able to verify because every time I try to transfer ownership I get a pop up saying that I can’t take any action on my locked teamI would rather they not have to make a new team and transfer everything. Can I please get help with transferring ownership for my locked team?

The animations & interactions in figma are lagging & changing (misplacement of graphic elements) while previewing the prototype. There is lag in the shadow in animation prototype.There is change in the component design after taking the instance. 

Hello,Many of our users at Cégep de Sainte-Foy — both students (1st, 2nd, and 3rd year) and teachers — are still unable to access their Figma Education license. Several accounts remain locked, even though verification was successfully completed in recent months.All affected users have re-submitted proof of eligibility (student ID and class schedule), but the problem persists. Please see attached screenshots showing the “locked” and “verification exceeded” messages.This situation is seriously blocking project progress, as teamwork within shared Figma files has become impossible.We teach in a French-language CEGEP in Canada, and this recurring issue is causing significant disruption. Would it be possible to streamline the authentication process by automatically verifying all users with an @csfoy.ca email address?Thank you for your help,Frédéric LacroixCégep de Sainte-Foy

Hello there team Figma,As a fan of advanced prototyping and heavy user of variables i access variable sheets quite frequently.currently to access variable sheets, i would have to:deselect all items and then click on the tune icon next to Variables in right penal ( The intuitive way).Or Press Clrt+K and then type “toggle Variable” or at least initials of it to then access the variable sheets (Geeks ways)Can’t we just have a key shortcut straight to it?How about Clrt+. (Period)?

Highlighted area is the issue I am facing, We don't see any colour swatches in tile mode which becomes difficult for us to use the colours from library, We have list view as well but that shows only in text format which isn’t an easier option to look/nagivate the colour panel. Every time we have to go to some other screen and look for similar reference colour we used in that screen and then come back to list view to choose the same colour from the list.Which makes this process lengthy and time consuming for me & my team.Let me know if in any way help/solution can be provided.Attached a screenshot for your reference (Red oulined box highlights the issue of colour swatches missing even after they are present in library)

I work with large formats, such as vertical banners for events. Many of these designs use large photos to fit the banner layout. I usually create a frame and change the fill to load a photo from my files. It rarely works. Most of the time, I get the error shown in the attached screenshot.This error is incredibly frustrating because it seriously affects my ability to deliver and the amount of time I spend on these projects. My method for processing an image and saving it as a JPG is always the same, and I use Photoshop for that.Could someone please explain why this error happens and if there’s another way to incorporate large images into my designs? It’s hard to believe that Figma would be so limited for such a common use of images.

My website is a black screen with an undefined tsx error.  The website looks fine on figma but I have no clue how to get it back working again.

Hello. My name is Denis.I'm a student at Mykolaiv National Agrarian University.I'd like to take advantage of the student plan, which would be very helpful in my studies. I tried to do it myself, but I got errors several times. I already applied for a student discount in Google Gemini, and the Share ID verification was successful. However, when I tried to verify my Figma account, I had an error. Also, I have a document. I also have a document from Diya that confirms that I am a student. Can you help me with this? 

Hello Figma,I’m a student at the University of California, Irvine. I’ve been stopped by SheerID’s verification process over and over, and I use Figma for school and work-- so this has been a pretty big issue. I entered all my details, but was told to retry until it said it exceeded. I filed a ticket with SheerID.  SheerID closed my case, saying they “were unable to process the request.” There seems to be no other solution but to contact them. This loop has been quite irritating. Please reach out to me soon so I can quickly amend this issue.

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design files.I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.Thank you for your time and support. I truly appreciate your help in resolving this matter.Warm regards,Muaz MuhammadEmail: [redacted by moderator to remove personal information]

It is convention in Windows for F2 to rename, but Figma does a kind of literal translation of the macOS cmd+R rename command in Windows.It’s a small thing, but given that it’s one of many programs in my suite, I am constantly pressing F2 in Figma and being surprised that it does nothing.I suggest that Figma for windows additionally respects F2.On a related note: The regex rename dialog when renaming multiple layers is pure genius.

Seemingly as of today’s update, pinned items within a project now only have a limited selection of actions available in their right-click context menu (Open, Create New Branch, Add to Sidebar, Remove Project Pin, Copy Link) but none of the others (Copy Link, Share, Duplicate, Show Version History, Rename, Move File, Move to Trash) even though those are in the menu if you find the original file. (i.e. it’s not a permissions problem removing those functions, they just aren’t in the menu for the pinned version) This appears to be the same in both the browser and in the desktop app. As part of our process, we create most new design files by duplicating a template file, which we keep pinned to the project so the team has easy access to it. With this update it’s no longer possible to duplicate (or do a bunch of other actions) from the pinned file, and instead you have to dig through the full list of files to find it in the general project list. Is there a reason this functionality was remove

My company launches a lot of user tests on a weekly basis and we are running into a lot of problems with scaling. If a user tester has a 4k screen, and our designs are in 1440, the user tester will see massive black bars on each side of their screen. We normally use “fit-width” to have the design stretch according to the user’s screen but it does not seem to work. When we create our prototypes in Axure, we do not have this issue as the Axure scaling will properly make the design fit the user’s screen. In the screenshot below, the design was 1440 and it also had the correct height on the artboard/frame to ensure that scaling would work. The end result was massive black bars when using a 4k screen. Is there a way to resolve this issue, or does Figma scaling not actually scale anything beyond the actual width of the design?