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Hello,I am asking for assistance because I have been trying to resolve this issue with support for 4 days and the file is still inaccessible.File details:• File name: “Калькулятор | Заборница”• Team ID: 585364093521611735• Original owner: zt_design@mail.ru (account deleted)• Intended new owner: zerebsova.97@gmail.com• Ownership transfer was initiated but not confirmed• Account deletion occurred 2 days ago• File is not visible in team Trash (Files or Projects)I do not have a direct figma.com/file/ or figma.com/design/ link (file key).The invite redirect no longer resolves to a file URL.Support has mentioned that recovery requires a file key, but since the deletion happened very recently and ownership transfer logs should exist, I am hoping there is still an internal way to confirm whether the file exists in retention storage.This is a production-critical business project.If anyone from the Figm

Hi,Overnight, my prototype started acting weird in regards to stroke.It looks like the element shortly inherits the default stroke from when applying it before showing the correct one when navigating back and forth between screens.Yesterday, it worked like a charm.I’ve cleared my cache, restarted, reinstalled, etc.

Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Jan 27, 2026Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it? 

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

After updating my password and being notified of new Terms and Conditions, all drafts I created in the last two years have disappeared. The missing drafts are not located in any Teams I belong to. They are not in Trash. I am using a Free (Student) account.  

Hi, I am unable to get the Grammarly plugin to open on a Figma Slides file. Any reason why this might be happening? 

Experiencing pixel nudge problem, does anyone have the same problem or whats the solution for this.When moving a point from a shape or from pen tool using keyboard arrow keys it nudges 2px even the nudge amount is set to 1px in the settings. The problem also occurs for big nudges, jumping from 20px instead of 10px. When the nudge amount is set to 0.5px, the point will nudge 1px. The problem only occur on points and not on shapes or objects, as far as I observed. Figma Desktop App version 126.0.4I also attahced a quick video.

TITLE: Published Figma Make site returns "Not Found" - Support unresponsive for 2+ weeksHi Figma community,I'm hoping someone can help or escalate this issue, as I've been unable to get a human response from Figma support for over two weeks.ISSUE:My Figma Make project publishes successfully in the editor (status shows "Published"), but the live URL returns a "Not Found" error. Preview mode works perfectly — all pages, images, and features display correctly.DETAILS:- Published URL: https://patron-utter-75275782.figma.site (returns 404)- Preview mode: Works perfectly- Project type: React/TypeScript calendar application- Figma Make's own AI assistant confirmed the code is clean and deployment-ready, stating: "The deployment/publishing problem is a Figma Make platform issue, not a code issue."WHAT I'VE TRIED:- Re-published multiple times using the Update button- Unpublished and re-published- Waited weeks

학생 계정인데 몇 달 동안 확인 한도초과 상태로 계정 사용을 하지 못하고 있습니다. 학생인증이 왜 안되는 걸까요 빠른 해결 부탁드립니다. 급합니다.. 

Hi,When I transfer my designs to the developer, if I apply “clip content” to my page that has overflows (to apply scrolling in prototyping mode), it is impossible for him to see the elements that go beyond the limit that is fixed. I am obliged to uncheck “clip content” to let him see all the elements, which is a hassle.Can you fix it in the DEV mode or is there a workaround to achieve this without having to check/uncheck that “Clip content” box before design handoff? 

I’m a student and my school is an approved bootcamp facilitator. Figma doesnt verify my student status though, after my school explicitly added my email through the verification proces in figma. They’ve asked for support there too with no response. There is nothing else they can do, since they did sent a request to figma. The administator urged me to post this question again here. Please help. It’s been a long time I cannot used the student plan.

Hi Figma team,My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails. I’d like to transfer the account ownership to my personal email and continue using Figma on a paid plan. Old email on the account:[redacted PII - DJV 2/4/26]New email: [redacted PII - DJV 2/4/26] I can provide any verification needed (graduation certificate, government ID, or any other documentation). This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work. I’m ready to upgrade to a paid plan as soon as access is restored.Thanks in advance ^^Best

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean:

Verification limit exceeded

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

I’ve already restarted and force quitted Figma multiple times, restarted my device too, but for some reason the shortcut to place images (Shift + Cmd + K) is not working all of a sudden. I was in the middle of a workflow when this happened, and not sure how to go around this as this shortcut is an integral part of my workflow. It’s also the only shortcut that isn’t working for some reason.macOS 26.2 (latest, up to date version)M1 Macbook Air

I connected Supabase to my website, and now it isn’t allowing me to publish. The name of this project is “Discord Moderation Project”

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Hello Everyone,We are the developers of the AVIF Exporter Figma Plugin.We have just noticed that recently, when someone tries to expand/minimize the “Size or Quality” bar, the plugin repositions itself to some other position automatically.We do figma.ui.resize behind the scene to support that feature, we are calling only that function, but it also seem to be repositioning the plugin.This didn’t happen before. We have also observed the similar behaviour with other plugin automator .We think there some bug with figma plugin API or figma itself. 

Our Sandbox tenant is experiencing issues. We are unable to log into previous Make files or published Make sites. 

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

I haven't been able to access any Figma Make files for the last 48 hours, and am completely stuck.I’m getting a generic load error on every single file. Here is what I’ve tried so far: Restarting all devices Checking both the desktop app and web browser (same error on both) Duplicating the files Testing on both simple and heavy files I reached out to support but haven't heard back yet. This is blocking time-sensitive work. Has anyone else run into this or found a workaround?