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Subject: URGENT: Accidental Permanent Deletion of Critical File - Request for RestorationDescription: Dear Figma Support Team,I am writing to urgently request your assistance in recovering a file that I accidentally permanently deleted.Due to a mistaken operation, I selected "Delete forever" and cleared it from my "Deleted" tab (Trash). This file is extremely critical for my ongoing project, and I am hoping it might still be recoverable from your server backups within the retention window.Here are the details of the missing file: File Name: Untitled File URL: [redacted by moderator to remove personal information] Team Name: [redacted by moderator to remove personal information] Date & Time of Deletion: Today, around 9:30 AM CST (3 hours ago) Account Email: [redacted by moderator to remove personal information] I understand that "Delete forever" is usually irreversible, but since this happened very recently, I would appreciate it if you could check if any temporary backup ex

While working on a file, when I collapse all layers (OPT+L), it seems like Figma starts syncing the file, which makes it extremely slow for a few moments. I didn’t have this problem in the past.

I’m trying to use the restore version from the history feature. I was using it in the past, it was working. Now it’s not. Restoring the desired version, the file reloads, and the history shows a new entry “Restored version” but when clicking ESC to leave the history mode the file goes back to the pre-restore version. The “Restored version” shows the pre-restore version now 🤨 . I keep encountering bugs all the time lately. History, yesterday one prototype interaction wasn’t working and then miraculously started working after 6h (even though I refreshed proto X times, and approached the case X ways, in the end initial approach started working), 2 days ago a single frame just disappeared. Stop introducing changes, and start fixing bugs, they are getting out of control. Really.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

Hi, I’ve lost an important file and I can no longer find it on my account at all.Can I get some help on this? I can't see it in my Deleted or Drafts folder either.

I bought my first seat paying annually, then I bought two more seats in succession. I’m being charged monthly for them, but want to be charged annually. It vaguely seems like this might happen automatically at the start of the next month?? I’m not sure because the help is unclear.     

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

It seems like on-device fonts may be broken. I am having this issue in two separate files on two separate accounts with two separate fonts.On one account, it’s Gotham. The font styles show correctly in the dropdown, but choosing Gotham Regular renders as Gotham Bold. Bold renders as Regular. Light renders as Black. Everything is wrong.Likewise, on a separate account, Univers is being problematic. For one, the font menu isn’t showing all the variants of Univers I have installed,  but more importantly, all extended versions have their italics and non-italics swapped, and I only have one of each present in the font dropdown. If I want to use Univers Bold Extended, it will render as Univers Bold Extended Oblique, without the oblique version even being selectable.Is there any workaround for this other than putting the wrong font on and confusing my developers? is there a fix in the works?

I’m trying to make a basic plugin to edit the contents of a text node:(async () => { console.log("1"); const node = figma.currentPage.findOne((node) => { return node.name == "TARGET_NODE"; }); if (node != null && node.type == "TEXT" && !node.hasMissingFont) { console.log(node.characters); await figma.loadFontAsync(node.fontName as FontName); // hangs here console.log("3"); node.characters = "SUCCESS"; } else { console.log("4"); }})();The code runs fine and finds the right node, but it hangs indefinitely when I try to load the font with the error “there are still font loads in progress. Please ensure closePlugin is not called until after the font loading has resolved.”. I’ve tried multiple fonts including basics like Times New Roman, but it can never seem to successfully load the font.I saw a similar question  posted a couple years ago but it didn’t get any traction: I’m definitely not a typescript expert, am I missing a step somewhere?

I have a problem since 2-3 weeks. I have two figma accounts, one for me and for school.The one for school is pro, but since i connected it to be pro, i cannot access this account anymore. It want to connect me in the app, then the browsers and tell me that the connection session has expired so i have to log back in the app. But it just restarts itself, so i’m still not connected.The other account seems fine tho.(Sorry for mistakes or wrong sentences, i speak English as i can :))

Hi,I'm trying out Figma sites. Looks very promising. It's nice to finally bring a design to life myself. It won't be long before it feels like you're saving a PDF from Indesign.What I'm running into quite quickly is setting a background pattern on top of a solid color. I use a SVG as a component for this, but at that moment the preview goes black. In edit mode it looks fine.Any suggestions? Best regards,Aran

프레임 추출시 오른쪽에 긴 선이 생기는 현상이 발생하고 있는데 모든 옵션을 다 적용해봐도 해결이 되지 않습니다. 이런 경우에는 어떻게 해야 하는건가요? 

[image redacted by moderator to remove personal information]Me and my team have a design board above. We worked on it but now its gone overnight. No one in the team deleted it, and now we cant access or find it anywhere

Hello,I am teaching Figma with Educational account in Borgarholtsskoli Collage.I have one student that does not get verified. All the other students are in the team and verified. This one student has done the same as the other students many times without success. And now he gets an error message when trying to verify again.I have chatted with the AI help and gone through all the problem solving suggestions. I also contacted Sales/ tech support and was advised to write here for help. I have also written to SheerID and am waiting for their response.Its difficult to teach the class when one student can’t participate so I need to get this fixed asap, therefore I write here also while waiting for SheerID.can you help me? 

Hey, i’m trying to get some response for my case. I’m trying to verificate my student status with SheerID but it seems bugged and they doesn’t give me a good response. This is the bug  This is the SheerID support response.Pls, i have to continue an important project

I have an enterprise subscription, and I am trying to apply variable modes (already created in the Variables menu) to an object. However, I don’t have an icon for ‘local variables’ in the Appearance palette. My object is selected, but I only have the ‘hide’ and ‘apply blend mode’ icons, plus ‘opacity’ and ‘corner radius’ as the other field options. ...What am I doing wrong?

Hello, I used my college e-mail to register for Figma and after graduating my e-mail has been deactivated. I can't log in nor forward e-mails to my new address so I can't access Figma anymore. 

I’m working on a Figma plugin that creates a chart component, clones an instance, and then programmatically resizes a “bar” RectangleNode. However, the bar’s height changes never visually appear, even though I’m calling bar.resize(...) or bar.height = x in code. After digging in, I realized the top-level structure is heavily nested with auto-layout frames, and something is preventing my manual resize from sticking.Here’s the hierarchy of my cloned “Generated Chart”:and now with the relevant prop: I traced down to the innermost barFrame and tried to disable its auto-layout in my plugin: But I still see in the logs or in Figma UI that the parent “Bar with space” might have layoutMode = "VERTICAL", which could be forcing children to “fill” or “hug” in ways that override my manual resize.Below is the relevant portion of your code loop, showing that the color update on the rectangle is working (you see the fill color change), but the height change (the bar.resize(...) call) is not taking ef

Hi. I am having a problem with opening my project files on Figma. This problem started today (10 November) I have seen someone with a similar issue and I have tried all the suggested remedies for this issue — but no luck. Help with this would be great. Attached is a screenshot of the error message that comes up. 

Hi, I would need copies of all invoices from the current year and since there is no possibility to download them myself nor contact support directly, I am asking them through this channel. 

Hi, it appears the eyedropper tool is not working at all after the latest round of updates. I’ve already read this article, which outlines new eyedropper functionalities that I’m looking forward to. However, when I toggle the eyedropper and start hovering around my file, it does not correctly pick up any color--I can see in the color picker window that the eyedropper is bouncing all over the color spectrum, seemingly at random. When I eventually click over a color in my file, the eyedropper is consistently pulling random values, all at randomized opacity values, too.In the screenshots attached, I had hovered over this swatch on my color palette in the file, and the eyedropper returned this random purple value at 1.57% opacity (using this as an example because you can clearly see the proper hex value on my swatch vs. the value the eyedropper returned). Seems like a bug, or perhaps I’m missing something about its new settings and capabilities. I use this tool a lot so I’d appreciate any

We are using Figma to create template components of what we consider Universal experiences. I am trying to utilize instance swap for Headers and Footers. It works great, but there is a bug where in the template (component) document the breakpoint variables break. So they always show as a single version (Desktop/Tablet/Mobile). But when I copy the component into a different file or full it in through assets it is working as expected and the swap works as expected too, basically it unbreaks itself. It has been hard to create the template components with the correct options when not visually being able to see that it is working. Any help would be appreciated. Thanks! -Amber

Here is our published file  It supposed to be a free. But Figma added some link to purchase. We are not trying to sell it. How to make published file free?Why Figma redirecting to third party service? The file was published as free for community https://www.figma.com/community/file/1526612389723912224/ui-elements-for-e-commerce 

Hello, I recently transitioned from an Android device (POCO F5) to an iOS device (iPhone 17 Pro Max). Unfortunately, I encountered an issue with the Microsoft Authenticator app, which does not support backup transfers between Android and iOS. As a result, I lost my 2FA setup. The backups are stored in different locations—Microsoft account for Android and iCloud for iOS. I had traded in my old phone, assuming that the recovery process would be straightforward since the backups were cloud-based. Could you please disable the 2FA on my business account?Tickets: 1648300 and 1688394

Does anyone know how to fix this? Or is it just a Figma bug?