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Report a Problem

Experiencing issues? Report them.

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  • 7,917 Replies
3006 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

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S
Figmate
Motiff
MotiffNew Member
asked in Report a Problem
Status check for “Motiff AI: Your AI design partner”

Hi Figma Community / Plugin Review Team,I’m kindly checking the review timeline for our plugin Motiff AI: Your AI design partner.Details    •    Plugin ID: 1540318526221544036    •    Community link: https://www.figma.com/community/plugin/1540318526221544036    •    Submission date: Aug 21, 2025 (Thu)    •    Account: [redacted by forum admin/moderator to remove PII]    •    Author: jiangzg (Developer, Motiff AI)Questions    1.    Could you share a rough timeline for the decision given the current queue?    2.    Do you need any additional info or changes from us (policy, technical, content, listing)?Thanks a lot for your help—happy to adjust promptly if needed.jiangzg — Developer, Motiff AI

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Figmate
Ramin_Erfanian
Ramin_ErfanianNew Member
asked in Report a Problem
AI created design download and save to figma format

I recently found about the “make” that uses AI prompt to create designs that helps me as developer to create a lot of usable designs but i am unable to save the result back into Figma format so my designers see and improve on it.Also, i cannot share it with anybody else unless i screenshot which is not desired or copy paste the code into an text file and name it *.html and even then sometime people cannot see teh design properly.

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Figmate
anja.popovic
anja.popovicNew Member
asked in Report a Problem
Google library font ibm plex sans missing

Dear Figma Team, I really love using the beta version for designing interactive websites!However I would love it even more, if I could embed the google font IBM Plex Sans into the designs, which is currently missing. This could help me to build IBM brand aligned websites, since I am working at IBM as designer.When will this google font be available?Thanks in advance & kind regards, Anja

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Figmate
Osama Aboelezz
Osama AboelezzNew Member
asked in Report a Problem
Figma Make down?

Is there a technical problem with figma make recently?i have been working in a project for the past month, i took a break for 4 days and continued working today and suddenly I can not create any new figma make objects on Figma sites anymore (using previously designed Figma Design components).I thought first that my components are too complicated, i stripped down the design into a basic element, literally some text in few different variants, but after the element is created, and i give the first command, the figma make element is deleted on its own and return to the original design.Any know technical issues or it is just my project getting too heavy?

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Tom Reem
Figmate
Екатерина
ЕкатеринаNew Member
asked in Report a Problem
All files are missing from the page

Hi! I just opened Figma, and the design file page is missing from the project. I didn't delete the files on the page, and they're not in the trash. Just a couple of hours ago, all the files were on the page. Now, instead of all the files, there's just an empty frame. How to restore? If anything, I have a free plan.

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Figmate
Advait Tinaikar
Advait TinaikarNew Member
asked in Report a Problem
Unable to import from manifest in web app

I’m on a Pro plan (for my personal account) and Enterprise plan (for my work account) and need to import a manifest file specifically in the web app, and not desktop app. On the desktop app, I am able to see Plugins > Development > Import from manifest. However when I go to the web app, under Plugins I can’t see “Development”. When I go to the actions menu and type “import from manifest” nothing shows up in the web app (though it does in the desktop app).How can I import a plugin on the web app? 

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Advait Tinaikar
Brannon
BrannonNew Member
asked in Report a Problem
FIgma Sites Mobile only pulls tablet breakpoint

Hi - We’re building 7 new websites in figma sites and have run into an issue. For some reason when we go to publish the demo domain it only shows the tablet breakpoint on mobile. Desktop will pull desktop and tablet pulls tablet so it's just mobile that seems to be broken.Is there any solution to fixing this?Thanks! 

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Brannon
Audrey Liu
Audrey LiuNew Member
asked in Report a Problem
Unable to Activate Student Plan

I’m a current graduate student in the U.S., and I’ve been trying to get verified for the student plan. Unfortunately, the process keeps failing for different reasons: sometimes it says I’m using a VPN (which I’m not), other times it claims I’ve already redeemed the benefit (which isn’t the case), and occasionally it just says there’s an issue with my verification.The process has been very frustrating, and I would really appreciate help from a real person to resolve this (no more AI generated responses).

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Laurens van Schie
Fernando Silanes
Fernando SilanesNew Member
asked in Report a Problem
Issues with my account - Help urgent

I’ve lost all permissions, unable to see drafts also, lost my private figmas also.

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Tom Reem
Figmate
wesley deo
wesley deoNew Member
asked in Report a Problem
Connection error between Figma Make and Supabase

Is anyone else having trouble connecting an app created with Figma Make to Supabase?

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Celine_
Figmate
Nomik
NomikNew Member
asked in Report a Problem
Unable to tag user in comments

Probably duplicate of  We have figma project where i can only comment and view from my account, if i try to tag anyone (eg. neither “@S” or “@Some User”) I always see only “No people found for s”, even when i copypaste name from colleague comment (his name or person he correctly tagged in his comment) it display no users.I use latest Chrome browser and https://www.figma.com/design/some_cool_hash_project_name. The figma.com/api/contacts/at_mentions request is returning:error: falsei18n: nullmeta: []status: 200 

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Celine_
Figmate
Emilio Gonzalez
Emilio GonzalezNew Member
posted in Report a Problem
Don't automatically create bullet points

I wanted to enter several dashes and spaces on a line (“- - - - -”).  Instead, Figma automatically converted the first dash and space into a bulleted list, and refused to allow further dashes and spaces; the only way I could fix it was to enter other characters, then delete them.This is design software, not a word processor, and I expect all of my input to be respected without interference.  Text fields should be as dumb as possible - their contents is my job, not yours.

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Emilio Gonzalez
letspretend
letspretendNew Member
asked in Report a Problem
Copy/Paste Properties not working

Currently Copy/Paste Properties doesn't seem to work at all. I have 2 simple rectangles with different fill colors and strokes. I copy one, then paste properties on the other. Nothing at all happens.This is in the standalone app on Windows. 

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EricaRW
FigDave
FigDaveNew Member
asked in Report a Problem
Figma make down?

Just seeing this currently.

101
Celine_
Figmate
af2cb64c_8cb4
af2cb64c_8cb4New Member
asked in Report a Problem
Critical Issues with Figma: Auto Layout, Library Sync, and Text Resets Disrupting Workflow

We are facing several recurring issues in Figma that are seriously affecting our workflow: Auto layout resets — Layouts revert unexpectedly without any interaction. Library updates fail — Updates are either not pushed for a long time, or updating takes ages / doesn’t work at all. Text resets — Text styles and content reset without being touched. These problems create major complications for our design team and cause confusion during developer handoff. 👉 We would greatly appreciate guidance or solutions to fix these issues.

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Thomas_Marget1
Caitlin Atteberry
Caitlin AtteberryNew Member
asked in Report a Problem
Library issues, can't select styles or update library

I cannot update my library in my Figma design nor select styles from it to apply to my Figma design.

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Caitlin Atteberry
Margot_Gabel
Margot_GabelActive Member
asked in Report a Problem
Figma Slides: Video settings missing in Design Mode?

Video settings have a dedicated button when not in Design Mode. When in Design Mode this button is nowhere to be found. So if I want to adjust the settings of a video I must get out of Design Mode first. Is that intended? Not Design Mode Design Mode        

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Yotam Mano
Irina Spasova
Irina SpasovaNew Member
asked in Report a Problem
Regression Bug: Text Overrides & Animations Broken

Hi Figma Support,Since 25 Aug 2025, I can’t change text overrides in my existing button and input components (with variants + text properties). Where it happens: Browser + Desktop apps, multiple accounts, even in old versions of the files. What I tried: Tested without any extensions, cleared cache, restarted Figma multiple times → issue persists. Scope: New components work fine. Old components like tooltips still work. Only buttons/inputs with variants are affected. Suspected cause: This looks like a regression in Figma affecting variant text overrides. Evidence: Attaching a video demo showing the issue. Please investigate this, as it blocks updating existing components with variants.Thank you!

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Irina Spasova
Finn_BR_Studio
Finn_BR_StudioNew Member
asked in Report a Problem
Bug: Copy and paste of images doesn't work

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

35315
Atomicvi
Muhammad Tariq
Muhammad TariqNew Member
asked in Report a Problem
Figma Make : "error_code":"validation_failed","msg":"Unsupported provider: provider is not enabled"

# FIGMA MAKE BUG REPORT## Issue Summary**OAuth "validation_failed" error persists despite complete removal of all OAuth and authentication dependencies**## Bug DescriptionThe application continues to show OAuth provider validation errors even after:1. Completely replacing Supabase client with mock implementation2. Removing all authentication dependencies3. Disabling all OAuth providers (Google, Facebook, GitHub)4. Converting entire application to pure demo mode with no external API calls5. Removing AuthProvider from all components6. Implementing comprehensive error handling and diagnostics## Error Message```OAuth provider validation_failed - provider is not enabled```## Expected BehaviorThe application should run without any OAuth errors since:- No OAuth providers are being called- All authentication is mocked/disabled- App runs in pure demo mode- No external API dependencies exist## Actual BehaviorOAuth validation error continues to appear despite complete elimination of all authentic

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Muhammad Tariq
김새롬
김새롬New Member
asked in Report a Problem
Urgent - Please help me recover my account.

Hello,I accidentally deleted my account.My English isn't very good, so I misread the post and deleted it.I'm currently looking for a job, and I'm using Figma to create a portfolio for a UXUI project. However, my account has been deleted and disappeared... Please help me recover my account, just this once...This project and portfolio are the result of a year of work.If account recovery is impossible, can I at least recover my files? Please help me...If I didn't know English, I should have used a translator, but I usually do. For some reason, I didn't use a translator today, so I entered random information to unlock my Google account. This caused a major problem, so I'm asking for this.Please think of it as saving a job seeker's life and help me...I'm sorry, and I sincerely ask you...[personal information redacted by forum admin due to privacy and security reasons]Please, help me recover my account.

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Gayani_S
Figmate
MinaBeyond42
MinaBeyond42New Member
asked in Report a Problem
Billing issue

I am trying to purchase a Figma subscription for the first time, but I receive the following error:"Your payment method's address is in a country that can't pay in EUR. Please use a different payment method."Our company is based in Serbia, and we would like to pay in EUR. Could you please clarify if this is possible, or let us know which currency we should use to complete the purchase?

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Celine_
Figmate
Nithish Nayak
Nithish NayakNew Member
asked in Report a Problem
Query on Figma Make AI Credit Limit

Hi Team,I have been using Figma Make AI to create a web application. After running a few prompts, I received a message that I’ve reached the credit limit.Could you please guide me on: How I can check my current AI credit balance/usage? Whether there is an option to increase or purchase additional credits? If there’s any plan that allows unlimited prompts, since I need to create multiple screens and the current limit is restrictive. Looking forward to your guidance.

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Nithish Nayak
chujunxiong
chujunxiongNew Member
asked in Report a Problem
figma canvas crashed while export vector

 chrome version: 139.0.7258.155 (arm64)

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Figmate
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