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I recently upgraded to an educational account but it says I have reached my current limit. I have been using the AI to create a UI mockup. Why is my account being limited like if it were a starter account? 

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.

When I move the screen around it glitches and my webpage keeps reloading. I think it also crashed at one point.

The mobile app is not working, so I cannot test my mobile prototypes via the app. Any news on this? Is it just me? This is the message i get  

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like responses. Such irresponsibility and disorganization are tr

To who may help! I have included image of loading screen it. As well as inspect tool. I cleared all cache and history and nothing changed.  Thank you, John

Hi,I recently ran into a bug with the Wacom tablet while using Figma since the last update. On the video below you can see the issue:When I select the square with my trackpad, only the object is selected.When I select it with a pen, it acts as a 'double-click'', entering anchor edit mode.Is anyone experiencing the same issue?I tried solving this with forcing a custom 'right-click’ binding for a single click in the Wacom Centre, but was unsuccessful.Other software behaves normally. Running on Windows with a Wacom One.  

while opening any plugin unable to find the run or save option for the desired plugin scrolling  down until the bottom of page unable to find the both options.  

Hi Figma Community! I'm currently having problems in dev mode.Usually when I change modes or view a variable in the code view in dev mode and click on the variable to see details, the value of the variable that I clicked will appear. Or when I try to change the mode, for example from Desktop to Mobile, the value will also follow the changes.For example the image below:But on the other hand there are variables that if I click and change the mode, the value does not appear or change, like this:I also noticed the first image variable came from the file itself, while the second image variable came from another file. But shouldn't the value still appear?Or does anyone know about this?Thank You,

There used to be a preview of variable details in Dev mode, opened directly from the Inspect panel - now it’s gone. To see this information, you have to open the file with variable definitions (we have components and foundations separately) from the Variable details panel, which means worse usability for developers. Has this change been implemented on purpose, or is it a bug?   

 Hi all Can somebody help me with this persistents errors ? Best Regards 

when I sharing a project with team members Figma show the request failed . I don't know if it's because a lot of people were added to the project the day before yesterday.Does anyone know the cause and solution? 

Cmd+alt+up/down recently started to rotate object instead of moving the layer up down.How to fix/disable it?

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they

I can’t see beyond a certain point in the Layers panel, the layers seem to be hidden by an invisible limit, which didn’t exist before the new update to the Layers panel. I can’t edit the layers because I can’t see them, and the focus interaction doesn’t work either. 

Hi everyone,I’m running into a strange shortcut behavior difference between my work and personal Figma accounts. Platform: macOS (Turkish-Q keyboard) App: Figma Desktop + Web (tested both) Mode: Design mode, Move tool active, not in Prototype etc. Issue: In my personal account, pressing ⌥ + ⌘ + ↑/↓ rotates the selected object. In my work account, on the exact same device and setup, the same shortcut correctly changes the layer order.  What I’ve tried (none fixed it): Cleared Figma cache (~/Library/Application Support/Figma) Removed and re-added both accounts The behavior persists only in my personal account, even in the web app. Switched keyboard layout between Turkish-Q and English (US) Disabled all plugins Tested in both Desktop and Web app Confirmed Move tool is selected and Prototype/Dev/Draw modes are off I’m stuck right now how to resolve this issue. I need a help.Thanks in advance!

Hi team,My EDU account is still active, but when I try to access the EDU team, it shows that I need to verify my EDU account again. I’ve already completed the verification successfully, but my EDU team remains locked.Could you please help me resolve this issue? The team contains several important projects.

After several attempts to verify my account on SheerID, I received a “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” error message.I’ve been emailing to SheerID and figma edu with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated. 

I’ve had a very confusing week trying to connect components with my team. I’ve been connecting React components, another engineer has been connecting Compose components. I was getting accurate results from the MCP, the other engineer was always only getting HTML/CSS. When I tried a component he connected, I was getting correct Compose code returned. Everyone was confused. Until today… We realized that I was using an older version of the MCP and `get_code` tool, whereas he was using a newer version and `get_design_context` tool. I just connected to the remote MCP which no longer has `get_code` and only has `get_design_context`, and now I’m getting the same results. We’re wondering if there is a bug in `get_design_context`? Can we get the same functionality as the old `get_code`? Thanks!!!

My Educational plan expires in 2 weeks, but I won't have money to actually buy one until 4 weeks, or even more.What I wanna know is what happens after it expires? Do all my files just sit there the way I left them until I can buy a plan, or is everything deleted or changed somehow?Will I lose any files that are over the file limit for the free plan?I won't be doing any changes to the file, but I just gotta make sure they stay there until I get the money.Thanks

Since the last update, it’s impossible to copy and paste the image fill, into another component.I’m working with Auto Layout and I used to be able to select the fill > copy this > open another component > select the fill > paste.This doesn’t work anymore. It’s a feature I use all the time. Does anybody else experience this?

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

Hi, I’m having trouble uploading specific custom font weights to my Figma Site. My site doesn’t need all of these fonts but, once I started having issues uploading certain font weights, I wanted to test how many were unreadable/incompatible. All of the font weights listed are used in my Figma Site but Figma says it “doesn’t match any font in use” when I go to upload the corresponding woff2 file.  

Hey there!So my institute (https://iec.org.pk/) which offers bootcamps added me as an instructor but I kept seeing a warning, I thought it was a glitch in Figma as I had the access to the files even after the count down ended. But yesterday, I lost woke up to see that I have lost access to all my files. It is a blocker since I do sessions with my class in Figma. Let me know what can be done to fix this as soon as possible.