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Report a Problem

Experiencing issues? Report them.

  • 2,236 Topics
  • 6,068 Replies
2235 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Ravenlee0210
Ravenlee0210New Member
posted in Report a Problem
can't even edit and change the text, what’s wrong?

can't even edit and change the text, what’s wrong? it only can change the font style, can’t even change the writing on the template better off using canva

234
Ravenlee0210
Antony_Smith
Antony_SmithNew Participant
asked in Report a Problem
noindex always on

Regardless of “Exclude all pages from search engine results” being checked or not the site is always set to noindex. I’ve tried multiple ways to change with publish, unpublish setting the field on/off then updating etc yet it’s still set to noindex. Pretty significant issue tbh!

584
Antony_Smith
Anastasia70
Anastasia70New Member
asked in Report a Problem
Missing Auto Layout settings section in the right panel (Desktop app)

Hi, The Auto Layout settings section has disappeared from the right-hand panel in the desktop version of the app. I’ve thoroughly checked the entire panel, and the Auto Layout section is definitely missing. I then opened the web version, and everything is there — the section appears as usual. So technically, Auto Layout is working: the text inside behaves as expected, and I see the notification that Auto Layout was created. But the controls for it are missing from the right panel in the desktop version. Could you please help? Thanks in advance!

395
Celine_
Figmate
Bojan_Sandic
Bojan_SandicNew Member
asked in Report a Problem
Figma full of bugs after last update select tool, copy and much more

I’m not only one who facing the same issue but this getting really frustrated Figma randomly copies elements. The Select tool is buggyabout 20% of the elements can't be selected, even though they're not locked or hidden.

435
Celine_
Figmate
sachin abraham
sachin abrahamNew Member
asked in Report a Problem
Varication mail not coming

I'm currently facing an issue where the verification code is not being delivered to my email ID. This is preventing me from logging into my Figma account.

31
Celine_
Figmate
nixxiz
nixxizNew Member
asked in Report a Problem
не могу создать токен

Добрый день! не могу создать токен, просто не дает сгенирировать его. Кто знает с чем это может быть свзано?

285
Nellya
Silva R
Silva RNew Member
asked in Report a Problem
Do plugins work in Figma Site mode

I’ve started using Figma Site mode and no plugins I use nor the option to get new to add showing up. I’m on Prof Plan. Did I miss any setting changes or it’s not available in Site mode yet?

41
Celine_
Figmate
Marsy
MarsyNew Participant
asked in Report a Problem
There is a bug with using GRID

Hello, I have noticed:when switching component variants inside grid cell - something begin to break inside properties panel (there were cleaned properties before for sure I cleaned them perfectly! - and some Property5 & 6 appeared after dragging cell variants). I think this is a bug. PS I can’t upload bug video here to show you (I don’t have google drive / loom / dropbox - btw why so uncomfy to add a video?)

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Marsy
Slavko Barac
Slavko BaracNew Member
asked in Report a Problem
Can't unlink Figma Designs from Jira Issue

Hi, if we click the unlink button the Figma Desgin disappears, but if we refresh the page, the Figma Desgin is still linked to the Issue.

1198
Hubert2
JoeLloyd
JoeLloydNew Member
asked in Report a Problem
I noticed that I'm not part of my team even though I've been given a seat

I’ve accepted the team invitation a few months ago but something was wrong as i have to request access to every file i wanna see. I asked my boss who said i should have full access and showed me the admin panel where i was listed as having a seat on the team. I have double checked the email, its my company email so i should have access for sure. When i look at my home dashboard theres nothing that tells me I’m part of my team, it says my account is free version. Even though i accepted the seat months ago. Any help? Note: I’ve verified my email Added 2 factor auth Tried on both web and desktop app Can still get access if someone shares a file/project with me directly

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JoeLloyd
Mara Kosac
Mara KosacNew Member
asked in Report a Problem
Inconsistent selection behavior when dragging to select items

I'm experiencing an issue with the selection tool in Figma. When I try to click and drag to select multiple items on the canvas, it often fails to work properly. Sometimes it only selects some of the items within the selection box, and other times it doesn't select anything at all even though I'm definitely dragging over layers. And then I have to select them one by one, the only way it works.

191
Celine_
Figmate
Hannes Hauwaert
Hannes HauwaertNew Member
asked in Report a Problem
Drag selection doesnt work in frames anymore

I just updated Figma today, and for some reason. in some frames that I work in I cant Drag select the objects anymore. None of them are locked and I can still click select them one by one.in other frames I can sometimes still drag select. If I rebuild the ‘broke frame’ in a new frame it becomes broken aswell. here is a video of the issue *Edit*There is a Huge Section just above these frames, when I zoom out more, I can select again. when the frame is too close to the section and zoomed in very close. issue happens again When moving the Fram further away from the frame everything works again

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Celine_
Figmate
Hjörtur Scheving
Hjörtur SchevingNew Member
asked in Report a Problem
educational plan expiring

I’m a programme manager and teacher at Oslo Nye Fagskole in Norway. I was granted an educational licence about a year ago, but recently I’ve started receiving repeated emails warning that my licence is expiring. Each time, I follow the link in the email to confirm my eligibility. When I click it, I get the message: “You’re in! You are now verified with Figma for Education.” However, a few days later, I receive the same expiry warning again. What to do… tried to contact support then get a message I can only get help through this support forum Thanks in advance for your help!

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Hjörtur Scheving
Yariv
YarivNew Member
asked in Report a Problem
Interactive components do not work properly in Figma Site.

Site The animation is broken, placements of elements are not correct. Also simple positions of elements - there is a weird different between what you see on the page (the working file) and the outcome when previewing it (play - presentation mode). Its obvious its not cooked enough. One thing for sure - at this stage, if thats the way its functioning, it looses all the advantage of designing in figma and just simply copying and pasting elements from a design file to the site page, which makes it no better than any other platform. I know its still soon to tell, but… quite annoying

242
Yariv
Joost van den Berg
Joost van den BergNew Member
asked in Report a Problem
Figma Slides – Color Bug?

I’m creating a template in Figma Slides. I deleted the predefined colors and added new ones, but when I click “Remix Template Colors,” the old deleted colors come back (with broken links in the ‘selection colors’ overview). It seems they’re not actually removed. Has anyone else experienced this?

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Joost van den Berg
Musfiqur Rahman
Musfiqur RahmanNew Member
asked in Report a Problem
Figma got often crashed while creating component for responsive design

I have 32 gb 3200 MHZ ram with rtx 3050 8gb Gpu. and MD Ryzen 5 8600G CPU. Dont know while creating component figma desktop app and browser both are getting crashed. And it really effecting on my project deadline. Can anyone know the solution ? its not like that i’m creating heavy component , for example i have created a component for desktop version when i’m trying to do it for tablet and mobile version it suddenly got crashed. And i’m facing this problem for past 2-3 weeks.

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Musfiqur Rahman
Nicola_Del_Ben
Nicola_Del_BenNew Member
asked in Report a Problem
Workaround insert template bug

Figma Buzz is currently in beta. For those who are using it for experimentation there is a bug that does not allow us to insert our project files within Figma Buzz dashboards. The bug only allows shows public files from the Figma community but does not show your own local files, making it impossible to import. Workaround: to make the choice menu appear to select our local content to use in the dashboards just close the “templates” window by clicking on the “X” and reopen it again. This will reset the “templates” side panel and reappear the submenu for choosing local files

31
y_toku
Figmate
HanahLy
HanahLyNew Member
asked in Report a Problem
How to turn off text autofill?

Just like iphone autofill, I found the autofill very annoying. It auto fill the wrong text that I did not want. I got to delete and re typing a lot. It should have a clearer way of signify Figma to fill in or not fill in, take devs' text suggestion for examples. And please provide me a way to turn it off.

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HanahLy
Gabriel Costa
Gabriel CostaNew Member
asked in Report a Problem
Change Team Plan from Education to Starter.

Hello Figma team. I’m currently under the education plan and I ended up upgrading a team organization which I’m part of (as admin, not the owner) by mistake. Can you please help me switch this specific organization team back to the starter/free plan as before? I intend to keep my education plan under my personal organization/projects, it’s just this one that I upgraded and I need to switch back to free plan. ​@ksn I’ve seen you helped other people with similar issues. Can you please help me on this matter? My ticket id is: #1391287 Thank you very much.

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J
Figmate
freshavocado
freshavocadoNew Member
asked in Report a Problem
Imported fonts displaying incorrectly

It seems like on-device fonts may be broken. I am having this issue in two separate files on two separate accounts with two separate fonts. On one account, it’s Gotham. The font styles show correctly in the dropdown, but choosing Gotham Regular renders as Gotham Bold. Bold renders as Regular. Light renders as Black. Everything is wrong. Likewise, on a separate account, Univers is being problematic. For one, the font menu isn’t showing all the variants of Univers I have installed, but more importantly, all extended versions have their italics and non-italics swapped, and I only have one of each present in the font dropdown. If I want to use Univers Bold Extended, it will render as Univers Bold Extended Oblique, without the oblique version even being selectable. Is there any workaround for this other than putting the wrong font on and confusing my developers? is there a fix in the works?

71
y_toku
Figmate
Miriam7
Miriam7New Member
asked in Report a Problem
Old broken library updates showing up out of nowhere

Hello everyone, since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now. When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes. When I click on an icon to see the side by side comparison, it loads forever. I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps. Anybody have any idea what else I could try?

693
y_toku
Figmate
Andira Shadrina Kirana
Andira Shadrina KiranaNew Member
asked in Report a Problem
"This is an unassigned draft file" Error in Figma Desktop App

I was cleaning up unused files in my Figma desktop app by leaving teams/projects that were no longer active. After removing these teams, when I tried reopening one of my personal files, I got a pop-up saying: "This is an unassigned draft file" Now it's telling me to 'ask any admin' - but I'm confused because I never shared this file with anyone! It's my personal file, so why would I need admin permission to access my own work?"

151
J
Figmate
Ali_kk
Ali_kkNew Member
asked in Report a Problem
Ctrl + Z shortcut not working

Since last 3 days I have noticed that control z shortcut is not working and its causing a lot of friction in my workflow. I have checked my keyboard and its fine. The shortcut worked in MS word. But its just not working in Figma. Please help.

41
y_toku
Figmate
Rithesh Kumar
Rithesh KumarNew Member
asked in Report a Problem
Unable to Access AI Features Despite Professional Subscription - Limit Reached Error

I am writing to report an issue I'm experiencing with my account. I have a professional subscription, for which I have paid, but I am currently unable to access the AI features. When I try to use the AI functionality, I receive an error message stating: "Limit reached for this feature until Jul 1, 2025." (Please refer to the attached screenshot for context). Given that today is June 14, 2025, and I have a professional subscription, I expected to have full access to these features. This limitation is preventing me from utilizing the service as intended, which is crucial for my work. Could you please investigate this issue and clarify why I am encountering a limit on a paid professional account, especially when the stated limit date is in the past? I would appreciate it if you could restore my access to the AI features as soon as possible. Please let me know if you require any further information from my end. Thank you for your time and assistance.

222
Tom Reem
Figmate

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