SheerID approved but Figma still not letting me in

Hey ​@Caren, sorry that you haven’t heard back from the education team yet! 

I took a look at your ticket (#1672727). Can you please double-check a couple of things:

• Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team.  Check out this Help Center article for more information:
  https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. 
• It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.

If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address. 

If this does not resolve your issue, I can flag your ticket internally so the team takes it as a priority! 

thanks so much for the response!

I don't believe I verified status with a different account. I dbl checked and it looks to be the correct account. Maybe I’m missing something in the review of my process but by all accounts it seems to be correct.

Can you flag my issue so we can resolve?

thanks again,

Caren

Hey ​@Caren, thanks for following up!

No worries, I’ve just escalates your support ticket (#1672727) internally to process your ticket as a priority. 

But please double check if you have created a new team or upgraded an existing team to use as your education team.

Someone from the team should be in touch with you soon. 

Hey ​@Caren, I can see that the team was able to resolve this. You should have received an email from Figma confirming your access in your email now. 

thank you, yes ​@Gayani_S it has been resolved. Appreciate you stick handling this quickly!