I am trying to reach someone from Figma to purchase ten professional seats. I represent an institution of higher education and we’re also tax exempt. Would someone reach out and contact me please? I’ve already submitted an email, called the digital answering service, and submitted a sales contact form.
Question
Sales Assistance
Hi
I’ve gone ahead and opened a ticket on your behalf with our Product Support team so they can help with the tax exempt request, and ensure your account is set up correctly with the additional seats. Please keep an eye on your email inbox for a message from me and continue the conversation there. Your case number is: 1672712.
In the meantime, you may find this resource helpful for understanding seat types and what’s included: Manage seats in Figma → How seats work in Figma.
Thanks again for your patience, and we’ll be in touch via email.
The support case #1672712 was marked as closed, but the issue has not been resolved.
We have already provided our tax-exempt documentation, and we need our tax-exempt status applied to the account so that the pricing for the upgrade to the Professional plan reflects tax-free billing. At this point, we are unable to proceed with the upgrade because taxes are still being included.
I have sent several follow-up messages but have not received a response. Could you please reopen this case or advise on the next steps to complete the update?
Thank you for your assistance. We appreciate your help in resolving this so we can move forward.
Hey
I can see that you’ve already opened a follow-up ticket (#1700813). I’ve escalated this internally and our support team should be in touch with you shortly to take a closer look to help out.
Thank you for your patience in the meantime!
Hi, I haven’t received any follow-up on support cases #1700813 or #1672712. Is there someone I can communicate with directly about this issue? We need to resolve this in order to proceed with the upgrade.
Thank you.
Hey
If anything is unclear or you need further help in the meantime, feel free to let me know!
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