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Hello Figma Support Team,I am writing regarding the charge made on May 1.I am a freelancer and only require a minimal subscription for personal use. I was previously using the Professional Collab plan, but my subscription was upgraded to the Professional Full plan without my awareness. As a result, I was charged a higher amount than expected.This upgrade was not intentional, and I would like to request a refund for the price difference caused by the upgrade.I have already canceled my subscription, and I have not used any of the paid features during this billing period.I would greatly appreciate your review and assistance with this request.Thank you for your understanding.

I’ve tried multiple times to verify my student account, but each attempt says I’ve exceeded the limit for the student plan. When I return to previous verification links, they show as expired and prompt me to start over. I have been trying for months to complete the student account verification process, but each attempt says that I have exceeded the limit for the student plan. When I return to previous verification links, they are expired and require me to start over. I have already sent emails explaining the issue and contacted SheerID multiple times, but I have not received any effective response or solution.

Been trying to contact sales, we currently have a Professiona Plan and are wainting to upgrade to Organization. I have used the Contact Form 4 or 5 times, I never get a confirmation that an contact attempt was suibmitted or received, I don’t have a ticket # or anything similar. Any advice on how to get a response would be greatly appreacited.

I’m running into a recurring issue where icons inside component instances appear at the wrong size or scale, but only visually. The actual properties seem correct.The only way to fix it is to:Click directly on the icon, or Cmd/Ctrl + click into the instanceAs soon as I do that, the icon “snaps” back to the correct size which suggests it’s a rendering issue rather than a constraint/setup issue.It happens across multiple components and screens The issue persists until each instance is manually interacted with Updating or publishing components doesn’t consistently fix it It seems like instances are not recalculating layout until forcedI have the same issue both on desktop app and browser.Is anyone else experiencing this?Would love to know if this is a known bug or if there’s a reliable fix.

Hi. for the past week I've been having an issue with viewing prototype flows using the 'Present' button (please see the video link to help illustrate the issue I'm having).https://www.loom.com/share/ff7e9f4d19474864b3f08c44fe231811Basically when I click the 'Present' button, rather than opening the selected flow it instead opens two tabs in Figma. One tab is blank and the other one is the first cover page within the Figma file itself (not the flow). I also get the same issue when launching a preview of the flow (this part works ok) and then clicking 'open in presentation view'. Has anyone else had this issue and if so, how did you fix it?Cheers!

Rounded cornerHello, I am not sure if this is intentional or not. Hidden/skip slides now have this oval fillet in the corners.

Copy+Paste is mostly broken.I can't copy text then paste it into the AI prompt field. I can see that it copies successfully, but I can't paste it back into the app, I first have to paste it into another app (ie: Notes) then copy it from there and paste it back into the app (only then does it work).Similar issue with copying properties (ie: styles, or a background image). If I use the context menu to copy the properties, then I can paste them over to another layer successfully. But when I Cmd+Shift+C, the properties don’t go to the clipboard, although when I copy them through the context menu then Cmd+Shift+V does paste them to the target layer.I can verify that restart and reinstall do nothing, and there are no interfering settings with the OS (macOS) or other apps. This is an issue I’ve been experiencing for months on my old Mac, and recently tried it on a different Mac and it’s exhibiting the exact same.

Currently, I am working on naming a ton of pages in a single file. I have noticed, if I hold down shift when hitting the spacebar, the text indicator does not move. It may register the spaces if i use the arrow keys, but the placement of where i am typing does not move. This is very frustrating as every other app on my Mac adds spaces like normal here. 

Dear Figma Support Team,I hope you are doing well.I am the owner of the following project:https://www.figma.com/design/cOP3BMwM1m53zAUtkZhSi2/Bazar-Turkey?node-id=0-1&p=f&t=aZGyrOEQj5WI9GpM-0I am currently experiencing a serious issue with access management. I am unable to remove users or modify their permissions. The system indicates that admin privileges are required.However, this file was previously managed by another admin, and I no longer have any access to that admin account or its permissions. As a result, I am unable to control access to my own project.Additionally, I am trying to update the project’s security settings (such as access/password settings), but I do not have the required permissions to do so.I have attached a screenshot of the err

Whenever I click on ‘Show prototype settings’ on the desktop the left and right side panels disappears and nothing happens

I have a Side bar component set up like this:Base component with Size and Levels variants – here’s where I placed an icon instance Master component with States and Brand/Neutral variants. Enabled state: label and icon use color token Content-Secondary. Hovered/Focused state: use color token Content-PrimaryWhen users insert the component, they choose the Level and can swap the icon instance to an icon they need. The issue is that the color tokens are not being preserved properly according to the state when you change the states and then change the icon, like this:Change state from Enabled to Hovered. In Enabled, icon color is Content/Secondary. Swap the left icon (from Settings to any other icon). All good, the icon changes color to Content/Primary as expected. Change state back to Enabled. Icon color correctly changes to Content/Secondary. Swap the left

I have an icon component - it shows a single color selected in the properties panel and when I change it on a part of the icons changes to the selected color (even though it’s a single vector)

Hey, i had sumitted a plugin a week back: https://www.figma.com/community/plugin/1630314722104347835but still in review, and didn’t get any update. any idea by when it might get approved?

Figma Make components with touch event handlers don't work on mobile when used as linked instances in Figma Sites.When the instances are detached and become individual code layers, they work.

2월만 사용했고, 3, 4월은 사용하지 않았습니다.월간 결제라고 생각해서 월간만 이용하는 줄 알았는데 이후에도 자동으로 결제 되고 있더라구요.3, 4월 결제 환불 부탁드립니다.감사합니다.

Hi Figma team,I submitted my plugin "Lottify · Export & Compress Lottie Animations" for review on April 27, 2026, and it's still pending after a week with no updates.Plugin details:- Name: Lottify · Export & Compress Lottie Animations- Community page: https://www.figma.com/community/plugin/1630333167443650772- Publisher: Flux Lab (@fluxlab)- Submission date: April 27, 2026The plugin helps designers export Lottie animations from Figma with built-in compression. Could someone please check the status of this submission and flag it internally if possible? I haven't received any feedback, approval, or rejection email so far.Thanks for your help!

I have always logged in to Figma as [redacted by moderator to remove personal information] (connected via Google) but since Google made changes to domain "hotmail.com" (I assume hotmail not in use anymore), everytime I used that “hotmail”  account to login, figma automatically log my account as "gmail.com" instead of "hotmail.com" and I cannot see any of my documents or works, completely blank, basically new account.

Contraté un puesto Collab para un mes, pero al mes siguiente mi cuenta mostró un cambio automático a un puesto Full y se me cobró ese puesto sin haberlo solicitado. Quiero entender por qué ocurrió ese cambio y cómo evitar que vuelva a pasar.

Não recebo o email de verificação para aprovar meu usuario como estudante para o figma for education

Hi!To sum it up when applying for education Figma I used the wrong email account (I think it automatically logged in) and then thinking it was good idea I delete said account to verify my student status on new account. Now it said that I exceed the limit of verification. What do I do?

Dear Figma Support Team,I am a dedicated Figma user, and I have consistently relied on this account for my daily design work and team collaboration. This account is also my only work account [redacted by moderator to remove personal information].Yesterday, when attempting to log in, I discovered that my account had been suspended. Prior to this, I did not receive any form of notification or explanation, and I am unaware of the reason. This situation has caught me completely off guard.My account contains important project files and collaborative work. Losing access has already had a serious impact on my work, and I have not yet had the opportunity to back up my data, which has caused me significant stress and concern.I have always complied with the platform’s terms of use and greatly value Figma as my primary work tool. Therefore, I sincerely hope to understand the specific reason for this suspension. If

Hello,I applied Figma for Education using my school email, but I am having an issue with the verification process. When I click the verification link sent to my email, it does not show any student verification steps of document submission page. Instead, it immediately redirects me to Figma login page. After logging in, the Education plan still doesn’t appear in my account. And when I try again, it says that I have already been approved. Could you please check my verification statues and whether there is an issue with the link or account sync? Thank you.

Figma is a fucking scam, I've ask them to cancel my subscription, they doesn't fulfill it and continue to charge me next month.

Hi,I am trying to create a Make kit and I click Add items on your kit > Libraries and it lists down the libraries available in the organization. However, there are libraries that I need that are not shown on the list even if I search for them.Are there any settings required on our library files for it to be used in Make kits?

I no longer have access to my school email address. There are still project files I need on the figma account linked to that email! What do I do?