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Hello,I'm looking for some help regarding my Organization plan.I contacted Figma Support on June 29 to request a downgrade from an Organization annual plan to a Professional plan with 2 Full Seats.Since I didn't receive a response, I submitted another urgent support request today.Support Request:#2000703Our renewal date is July 15, 2026, and I'm worried that the plan will renew before my request is processed.Could someone please check whether my request has reached the appropriate team or help escalate it?I understand that the forum cannot process billing requests directly. I'm simply hoping someone can help route my existing support request to the correct team before the renewal.Thank you very much.

Steps: 1) Create a text layer with Auto width resizing. 2) Enter edit mode, select all, paste any text — works correctly, width adjusts. 3) Enter edit mode again, select all, paste different text (plain paste ⇧⌘V behaves the same).Actual: the layer switches to Auto height; width freezes at the pre-paste value. Inside auto-layout component instances the label keeps the old narrow width and wraps one syllable per line. An error toast pops up at the moment of paste.Expected: resizing mode is preserved; width re-fits the new content.Repro rate: 100%, reproduces on plain text layers, component instances, text bound to a text property, and nested instances alike.

We're using the Figma embed on our site. It works in Safari, Chrome, Firefox, and on Android native, but recently with new figma embed release it started to crash on iOS.Is this a known issue with the Figma embed on iOS / mobile WebKit? Any recommended workarounds or embed settings we should use?Happy to share repro steps, iOS version, and a minimal embed snippet if helpful.

I have problems with deleted projects in the Trash. Nothing at all is showing up. It’s not a team or seat problem.I have also experimented with creating some dummy projects, with an without files in them, and deleting. Nothing shows up. individual files are there from months ago, but when I switch to “projects” there is just a screen that looks like a loading screen. No filters seem to help. I have also tried this on other accounts in the app and the browser, and the same thing.Nothing showing up in Projects in the Trash.

This happens to us frequently when architecting a library file:A concept file has several instances of a component - that component has many variants and all of them are placed in the concept file. Now we delete some of the variants in the library file, and make various changes to the other variants. The library file is republished. After updating components (sometimes on all pages, sometimes just the current page), the variants with just changes seem to update well. However the instances of variants that were deleted in the library file just sit there - no update prompts, no “main component was deleted” type messages. We can even change properties of these instances. Its as if the concept file is hanging on to a memory of the library file and not flagging an issue.What we’d expect: An indication that these components are now effectively detached so we can choose to update them to a variant to still exists.What we’d love: A guided flow similar to the “missing fonts” flow, where substit

I recently noticed an issue in Figma which wasn’t an issue earlier. I’m seeing this issue with frame and auto-layout both.If a parent frame contains child frames whose width/height is set to either fill or fix to the same of parent’s, the parent frame’s stroke (inside) isn’t visible around the child, only visible in the spacing area between the child frames.  

Hi,Just a strange behaviour with text on path.It’s look like a bad center for each letter.  

When every property on a layer is correctly tokenized except for a border radius that uses a raw value, the "Check designs" feature reports the layer as fully compliant. The raw radius slips through undetected.Steps to reproduce:Create a frame and apply tokens for all properties (color, spacing, etc.). Set the corner radius manually to a raw value (e.g. 8 px) instead of binding it to a radius token. Run "Check designs" on the frame.Expected result:"Check designs" flags the corner radius as a hard-coded value that should be replaced by a token.

I can’t find the button to make an element inside of “Auto layout” absolute positioned. The only thing that I see in it’s place now is this:Which I don’t really need at all? I’m not sure why it is here and would love an option to disable this. 

Hi everyone,I'm experiencing a strange and persistent rendering bug in Figma that I can't seem to fix.Setup:Large project file with all master components on a dedicated separate page Instances are placed on other pages, no overrides applied No external libraries involvedThe bug: Some component instances randomly display the wrong text – specifically the card headings show an old/incorrect label instead of what's defined in the master component. When I click on the affected instance, it temporary corrects itself and shows the right text. After a reload it sometimes comes back, sometimes on a different instance.What I've already tried:Closing and reopening the file completely Verified the master component – the correct text is defined there, the instances just don't reflect it consistently No overrides applied anywhereAdditional issues in the same file:Chip component displaying incorrectly, also correcting on clickThe pattern is always the same: wrong state on load, correct state after s

Hello Support Team,Good morning.On July 3, 2026, we submitted a request to downgrade our Organization plan to the Professional plan. However, we have not yet received any updates regarding the status of our request.Our Organization subscription has already been renewed, and the renewal payment has been successfully processed. Since we no longer require the Organization plan, we would appreciate it if you could proceed with the migration to the Professional plan as soon as possible.Additionally, we would like to request that the amount already paid for the Organization renewal be applied as account credit and used to offset the cost of the Professional subscription.We would appreciate any update on the progress of our request and an estimated timeline for completing the migration.Thank you for your assistance, and we look forward to your response.Best regards,Alan Conceição

Hi - everything has been fine with Weave, came to login today and nothing. Initally said  ‘An unexpected error has occured’ now I just get a blank white screen. I have tried it in Chrome, Edge, on different computers and my phone, all with no VPN, cleared the cache, cookies, rebooted. I go to the usual https://weave.figma.com/, then ‘Sign In’ and login for Figma as always… nothing.I use this for my business on a daily basis and I have lost half a day already. Anyone any idea?Thanks

Recently, I payed for lowest subscription with discount (5$ as I remember), did my work and decided to stop subscription. So I changed subscription to free plan, but then got notifications, that figma tries to charge 15$, after I changed subscription. Then I have deleted my account, but figma still tries to charge me 15$

Hey,My local fonts suddenly are not working anymore. It tells me to replace the fonts, and when I select the correct font, the same notification appears again as soon as I click on the text layer. This happens with all local fonts.In the browser version of Figma, the local fonts do not appear in the font list at all. In the desktop app, they do appear in the list, but Figma refuses to apply them and continues to mark them as missing.I've tried the following: Fully reinstalled Figma Tried it on a different macOS user profile Tested with a brand-new Figma file Moved fonts from user ~/Library/Fonts to global /Library/Fonts Reset my Figma profile and local data Confirmed that the fonts work correctly in other applications such as Illustrator I'm running macOS Sequoia 15.2 and Figma 126.4.11.Since the issue also occurs on a completely new macOS user account, it doesn't seem to be related to my user profile or font installation. Has anyone experienced this recently or found a worka

Hi! Over the last few days, whenever I tried to create a new style, the style creation window would just close, but the new style wouldn't appear either on the element I was creating it for or in the side menu; however, after refreshing the page, it was there. Please let me know what's wrong and how to fix it.

So I create a original design from scratch. ( I know could be a very basic wireframe)Then all I need is enhanced visuals, colors, color coding etc. I worked on many prompts over the past weeks and some work some doesnt which ıs FINE.I take a screen shot of my original, then edit it through. Look how they crop up and down, especially GPT 2.0, (lets be honest, its the best so far)what am I doing wrong? Across my 123 attempts, its almost always like this. What should I do?​​​​​​​

Hi everyone,I'm trying to upgrade to the Professional Plan from Thailand using an SCB Debit Mastercard.The card is enabled for online and international transactions. OTP verification completes successfully, but after that I receive:"Payment couldn't be completed. Please try again with a different payment method."An invoice for $21.40 is created, but the payment history shows no successful payment.I have already opened support tickets (#1996537 and #1998649), but I'm wondering if anyone has experienced a similar issue with Stripe or debit cards from Thailand.Any advice would be appreciated. Thank you!

Hi! I'm having trouble running a native plugin or the ones I tried creating with agents. When I click "Run," I just get an error snackbar saying: "An error occurred while running this plugin." When I open the console, I see the following error: downloadAndSeedCustomToolArtifact: download failed With error code 403 (Forbidden). What could be causing this? Does my administrator need to change something?

Hello Figma Support,I would like to report a billing issue regarding my account.First, I accidentally purchased a seat for one of my team members. I realized the mistake within approximately five minutes and canceled it immediately. Despite canceling it almost right away, I was still charged for that seat. I kindly request a refund for this incorrect charge.Additionally, I only intended to use the Professional plan for one month. After subscribing, I canceled the subscription so that it would not renew for the following month. However, I can see that Figma is still attempting to charge me for the renewal dated July 5, 2026.Since I canceled my Professional subscription before the renewal, this payment should not be processed. I have not used the renewed subscription this month and do not wish to pay for it. I kindly request that this renewal be canceled.Invoice number: XVRVOZMH-0009I would appreciate it if you could review my account, cancel the incorrect renewal charge, and refund any

I can't login use my SAML SSO account(the email address was myname@mycompany.com), system ask a code to verify my account, but after I give authentication code, hint: "Your SAML SSO account doesn't hava an email address, someone_name@anothercompany.com, matching one of the following: mycompany.com But I don't know why someone_name@anothercompany.com, appeared at all, I m not employee of anothercompany.  

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

Hello Since an error occurred in the Figma Agent, the following error message appears every time I try to use it: "something went wrong, try again" It is displayed along with an error UUID ID. The error IDs I have received so far are as follows:95214713-4dfc-4e39-9a97-ac8aa9ab86a39ef47a0a-baaf-45cd-8e4b-be8bcc705e00 Other functions in Figma are working normally, but the "A problem occurred" UUID error appears in the Figma Agent. I would appreciate your help or verification. Thank you!

We have reached out to their support team and was able to get a reply saying that it will take two business days to review our request for a call with the sales team, since we wanted to upgrade to Enterprise account but two days has passed and we have not received anything on our end. 

Hi Figma team support,I've updated my billing information, but the invoice PDF still shows the old company name. I urgently need the corrected invoice for reimbursement. Could you please help me regenerate or reissue the invoice as soon as possible?

피그마 환불요청 부탁드립니다.사용하지 않도록 View 로 설정하고 Billing Price가 0인것도 확인했는데 1년짜리 자동결제가 되었네요. 취소 부탁드립니다. I would like to request a refund.I had changed my account settings to Viewer so that I would not be charged, and I also confirmed that the billing price was set to $0. However, I was still automatically charged for a one-year annual plan.Could you please cancel this charge and process a refund? Invoice numberU6Q271TC-0015