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This is a weird one…I have a component in a library that has variants for sizes, in order from smallest to biggest:Component: variant property order When I insert the component instance in a different Figma file, the order is screwed up, and the smallest option appears at the end: Instance: variant property orderFun part: This only happens if the instance is inserted in a different Figma file. If I insert the component instant (via the Assets tab) in the actual library it is in, this doesn’t happen.And yes, this is the published version of the component. We only found out because a designer asked us to fix the order, but on our side it looked good... 

I’m experiencing a bug with stroke widths on some icons in my file.When I duplicate certain icons, their stroke width becomes smaller each time. For example, after duplicating an icon multiple times, the stroke visually keeps getting thinner and thinner.I can manually correct the stroke width value, but after reloading the file, the stroke width goes back to the previous incorrect value.The stroke width gets smaller with each duplication, and manual corrections do not persist after a file reload.This seems to happen only with some icons, not all of them. 

I give prompt and  i didn’t get ouput /preview. But my credit also get lose. what will do

I've always used the web version on my iPad. But after uploading my own font from my computer, I couldn't change the font at all on my iPad. I can't even access basic Google fonts anymore. I enter text, click on a font, but nothing happens. Please help me. Thank you in advance.

Is your prototype mode crashing your pc

Hi, I’m an admin on our organization account and I’m trying to get Code Connect UI working. I’ve gone through the steps to connect to our GitHub organization and the admins there have confirmed that Figma is authorized and we select a specific repository. But every time I select Connect components to code, the window shows the green (or blue) Connect to Github button. I’ve been through that process several times. It seems as if Figma is not recognizing the Github connection. I had another admin user (also file owner) of our Figma team try as well, and they had the same experience.

Hello Figma Support,I need help recovering a Figma file that appears to have disappeared completely from my account/workspace.The file was previously available at this link:[file link redacted by forum moderator to remove PII]File name: byorion.ruFile key: fbwYNnc4LBiZa7uBsMWomsThe file is no longer visible in my projects, drafts, or recent files, and most importantly, it is not present in Deleted files / Trash, so I have no way to restore it myself.This file contained important project work, and as far as I know, it was not intentionally permanently deleted.Could you please check whether the file still exists on Figma's side, including any server-side backups, version history, deleted-file records, or workspace activity, and help me restore it if possible?Please also let me know what happened to the file and whether it was deleted, moved, transferred to another workspace, or became inaccessible for another reason.I can provide any additional account, workspace, project, or ownership i

Hi,could some one take a look at #2138075 . i

I cant download make file after my ai credits are gone. I took 20 dollar subscription and generated the code with credits, no i cant just download it. This is very unfair. The credits got exhausted in a day with just 5 screens I have created, wtf is this, how can you guys charge this much. The results were very poor, had to iterate many times to get results and i exhausted my ai credits along the way.Now let me fckin download whatever i have built atleast

Hello Figma Education Team,I recently received an email confirming that my student status has been verified and that I am eligible for the Figma Education plan. However, the Education plan is still not reflected on my Figma account (it’s on my education email address).I am attaching the verification email I received for your reference. Could you please look into this and help activate the Education plan on my account?Please let me know if you need any additional information or verification from my end. 

 On Friday 1:35AM, I received the email about my education plan would be expired after three days. Therefore, I started duplicating and moving files to a folder to save my works, and planned to transfer the ownership of the folder to another account which I am going to subscribe the Professional plan. However, a notification about the expiration of Education status appeared suddenly on the screen when I was moving my files to the folder. It did not provide me the exact time and date about the expiration of my Education plan, so I thought it counts 3 days starting from Friday and ends at the end of the Sunday. Now, I cannot continue saving my works and transfer them to my other account. I would like to ask for a solution so that I can continue saving and transferring my works.A notification suddenly appeared when I was moving my files to a folder for ownership transferThe latest email told me the education plan would expired in 3 days but it expired before the end of the Sunday 

Hello Figma Support Team,I just subscribed to a Figma plan for €24. However, just after subscribing, I realized that my company already provides me with access to a professional Figma account.As I no longer need the personal subscription and have not intended to use it, I would like to request the cancellation of my subscription and a refund of the amount charged.Thank you for your understanding and assistance. Please let me know if you need any additional information from my side.Kind regards,Loundja.

 They didn’t verify my account, whioch was already verified from last year and they send me this email. I so frustrated right now.I have 100 of figma files on this plan and they still didn’t verified my account, which was already verified from last year with same documents.

Hello Figma Support Team, I am writing to request an immediate refund for a charge made to my account. My email is (redacted by the moderator due to PII). I subscribed to the collaboration sheet, but the full sheet was charged on September 20. Therefore, $35.00 was charged, but I never requested the payment. I canceled the subscription within 24 hours of the charge and did not use Figma. Looking at the invoice, 15 more was charged under the name of 'September Full Sheet 20, billing adjustment,' but I never requested a full sheet. In August, the only thing I wanted to pay for was the collaboration sheet for $5.50. Because I have not used the service and received no value from this subscription, I strongly request a full refund immediately for the charge. Please also cancel any active paid subscription connected to my account and confirm that no further charges will be made. I would appreciate a prompt response and refund confirmation. If this issue is not resolved quickly, I may have to

Figma Agent was working normally on my company account before, but it suddenly stopped working while I was editing a design. Since then, every prompt fails with:“Something went wrong. Try again.”Example request ID:srid_YZV50ENWKD22YT1TP66C2M2GDThe issue persists even after I:Created a completely new Design file Started a new Agent thread Restarted Figma and my computer Tried different network conditions Tested in a Draft fileThe most important finding is that Figma Agent works normally when I log into my personal Figma account on the same computer and network.So the issue seems to be specific to my company Figma account / organization, rather than the device, network, or file itself.The Agent was previously available and working normally on this company account, so this is not a case where I never had access to the beta. It stopped working suddenly during normal use and has remained unusable since.Also, the failed Agent message does not show the “Copy debug details” option, so I’m curr

Hello Figma Team,I noticed that recurring subscription fees have been charged for the plan I made on 21 August 2026 on this account by mistake, the plan upgraded from Collab to Full Professional Plan. Therefore, I accidentally paid a plan and have not intentionally used the paid features during this period.My email is: [redacted by forum moderator to remove PII]Please review the payment history associated and help me process a refund for the unintended charges.Thank you for your support.

Hello Figma Support Team,I’m reaching out to request your help recovering a Figma file named “Launch Next.”This was an official project file that I worked on using my Figma account. Unfortunately, the file was deleted from the original owner’s account, and I no longer have access to the owner account.I still have access to the Figma account that I used while working on the file, but the file is no longer available to me. This file is very important to me because it contains work from an official project that I was involved in.I understand that the file may have been permanently deleted. However, I’ve seen cases where Figma Support was able to help recover files even after permanent deletion, so I wanted to kindly ask if there is any possibility of recovering or restoring this file from Figma’s systems or backups.If possible, I would be extremely grateful if you could restore the original file or provide me with a recoverable copy.File name: Launch NextAccount I used to work on the file

Hello,I am experiencing an issue with my AI credits on my Starter plan. When I check my AI balance from the canvas, it correctly shows "500 credits left" and "150/150 daily credits left". The Usage tab also shows 0/500 used.However, when I try to use any AI features, the system prevents me from doing so, acting as if my balance is zero.I have attached screenshots of my usage hub and AI balance for your reference. Could you please help sync the balance properly?Thank you, Demien 

Olá,Gostaria de solicitar o reembolso integral do valor cobrado pela assinatura do Figma, que foi realizada acidentalmente.Assim que identifiquei a contratação, realizei o cancelamento diretamente pela plataforma, em menos de 48 horas após a aquisição. Atualmente, ao acessar minha conta, ela já consta novamente no plano gratuito, e não tenho intenção de utilizar os recursos do plano pago.Considerando que o cancelamento foi realizado dentro de 48 horas da contratação e dentro do prazo legal de 7 dias para arrependimento previsto para compras realizadas fora do estabelecimento comercial, solicito o estorno integral do valor pago.Peço, por gentileza, que confirmem o processamento do reembolso e, se necessário, informem qualquer procedimento adicional para sua conclusão.Agradeço desde já pela atenção e aguardo a confirmação do estorno.

Every time I tell the AI to change something in my app, the page refreshes without completing the changes. My credits get taken but nothing changes in my app. I have tried doing all the steps in the support forum but it still does the same issue.How do I fix this?

승인이 한참 안나고 있어요 빨리 처리도 가능할까요?

I have accidently verified my professional account with the education plan instead of verifying my education email account. How can I fix this?

Some months ago I reached out to figma support , they said I have to verify with sheer id to avail my student benefits , I did  , i reached out to SheerID for manual verification of mine , as my school doesnot issue any .Edu email to any of students (this is the problem to many  Indian students) , so to get of this I send my documents to SheerID so they could verify my status , but its been a month I have not received any response from them via email...so basically after reaching out twice , they are not taking actions means they are absolutely ignoring me..Now I raise an questions , is this the right thing ? At a glance FIGMA says they give figma pro to students for absolutely free , so why its restricted to only students with education email , as Indian schools doesnot provide any student email ! , why legitimate students without email are not able to avail this offer , if figma doesnot want to give free educational access , why they are Clickbaiting , they can deny politely that the

Me suscribi a Figma por 5$ dolares americanos. LE DOY DE BAJA A MI SUSCRIPCION Y NO SOLO ME COBRAN LA SUSCRIPCION IGUAL, SI NO QUE TAMBIEN ME COBRARON CASI 55 DOLARES. EXIGO UN REEMBOLSO. YA HABLE CON MI BANCO Y ME REFIERE A USTEDES. NO PUEDEN ESTAFAR A LA GENTE ASI. SOY DE LATINOAMERICA. ESO ES CASI TODO MI DINERO. 

Problem:I’ve lost access to the email address that was used to create and log in to my Figma account, and I’m hoping to recover my account or the content associated with it.Account info:I’ve changed my phone number, so I can’t log in to my previous account anymoreI can provide alternative proof of ownership and identity, including: A detailed description of the projects and their contents Context on how and when the projects were created External links and associated files (like pictures) showing my authorship Any other form of proof you consider acceptable I’m very willing to cooperate fully and follow whatever verification process you recommend.What I need help with:If possible, I would be very grateful for help with: Recovering the account, or Transferring the account/content to a new personal email