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Report a Problem

Experiencing issues? Report them.

  • 3,039 Topics
  • 7,977 Replies
3039 Topics
ngzo
ngzoNew Member
asked in Report a Problem
Can't download Figma Desktop

desktop.figma.com is down and I’m unable to download the desktop app, using the browser app is quite slow. Are there any other trusted sources for the installer? Please advice.

542
ngzo
Veruska Mayse
Veruska MayseNew Member
asked in Report a Problem
Transferred Files Missing After Figma Account Deletion

I recently deleted my old Figma account after transferring ownership of all my important files to my new account. However, the files are no longer showing up in the new account. How can I restore them?

291
J
Figmate
Vuk_Djuric
Vuk_DjuricNew Member
asked in Report a Problem
Problem: Figma make noindex meta tag

I’ve created a project in Figma Sites and connected to my domain with DNS. In the file settings, I’ve made sure to uncheck the “Exclude from search engine results” option.However, after publishing, the noindex meta tag still appears in the site’s head when i try to do index in Google Console. There are no noindex tags in my code.Can you please help me with my problem.Site URL on my domain is https://www.footfault.club/ 

643
J
Figmate
Thomas Borba Ruel
Thomas Borba RuelNew Member
posted in Report a Problem
Version history issue

I’ve discovered a few minor issues that would really help improve my workflow. At my company, we use version history to save older versions of projects and keep the file cleaner. This way, we can share the link to an older version if someone wants to review a project that was completed a while ago.However, I’ve noticed that these links often don’t work properly. When you click on them inside a Figma comment, they don’t load correctly. I ran a few tests and found that the link only works if I manually find the version again in the list and copy the link from there. Apparently, saving the link in a chat or document breaks it and it doesn’t load for others.Alongside this, I realized how painful it is not having a search feature in version history. Even after disabling the “Show auto-saved versions” option, it still shows versions I didn’t save manually, which makes it harder to find the ones that matter. 

151
J
Figmate
24 V
24 VNew Member
asked in Report a Problem
I did not got an email to restore my deleted team

I have sent several support requests to Figma on their forms but have received no response or acknowledgement of my questions. Team was deleted by mistake. Help to restore a deleted team. The recovery message did not arrive in the mail.

495
Veruska Mayse
JP112
JP112New Participant
asked in Report a Problem
Broken overlay ineraction

My overlay disappears when I set a Boolean to false on a different object. I have a “more” icon on a page. When that icon is clicked is opens an inline action menu by setting the action menu visible boolean to “true”. On the inline action menu, when clicked it opens an overlay. I have two “Click” actions on the inline actions menu. One to open the overlay and a second to reset the inline action menu visible boolean to “false”, to hide the action menu. That second action hides the menu and the overlay. That is a bug, that I now need to work around.   

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JP112
A
Anonymous
asked in Report a Problem
Where is the button to delete my community/forum account and/or posts?

Where is the button to delete my community/forum account and/or posts? And no, deleting my community profile from the design interface didn’t work.

321
Celine_
Figmate
Remzi
RemziNew Member
asked in Report a Problem
Library File Acting Slow All of a Sudden

I have probably read all the answers regarding slow file issues however this is not something I have seen before and none of those answers I read solved my issue.I was trying to create another color mode in the variables, I hit duplicate on the last one and it took Figma forever to create a duplicate of the mode. While I was waiting I hit the button again, and after about 10-15 minutes 2 modes were created, the last one however looked like it was uneditable.I tried to delete one and every time I did that Figma froze. I tried everything from restarting my computer to shutting and restarting, clearing browser and app cache, logging out of my account both on browser and desktop, force quitting and clearing the cache on terminal, deleting figma and reinstalling. Is I forgot anything else I probably tried that too.Nothing, Figma froze every time  tried to delete. Finally, I asked my colleague to go in and do it for me. Done in a second. And I don’t think this is a slow computer issue becaus

363
Celine_
Figmate
YashaSoni
YashaSoniNew Member
asked in Report a Problem
Not able to persist the selection of a frame in the Figma for VS Code extension

Hi,I have the dev mode access and I am trying to select the frame from the layer section but I am not able to have the selection persistent.As soon as I select the frame the selection of the mock and frame from the layers section sync and within the blink of an eye before even making any other interaction my selection goes away and I don’t get to use properties, links and assets options.I am using the followingVisual Studio code version: 1.101.2OS: Windows_NT x64Figma version: 0.4.1

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YashaSoni
Aleksandra Kormashova
Aleksandra KormashovaNew Member
posted in Report a Problem
The component magically changes when transferring from one file to another

I made uikit, published the library, and started using it in another file. Unfortunately, the component has magically changed, which greatly complicates the work 

912
Nándor Danyi
Jorge Comas
Jorge ComasNew Member
asked in Report a Problem
Unexpected Invisible Layers When Opening File

Hi everyone,We’ve run into a strange issue with one of our Figma files: when we open the document, several layers randomly appear invisible. The only way to bring them back is to go through each layer, toggle its visibility, or click on it—yet some still refuse to re-render.Does anyone know what might be causing this? We wondered if it’s a rendering glitch, but the file isn’t particularly heavy. Any suggestions for a less tedious fix would be greatly appreciated.Thanks in advance!   

50
Jorge Comas
Alexandr Burykin
Alexandr BurykinNew Member
asked in Report a Problem
Marker starts lines with dot in the begining

Huion table Ispiroy H640P. Marker starts lines with dot in the begining of line. I can’t draw plus sign on board, as a result I’m getting this: 

222
J
Figmate
Shubham Tank
Shubham TankNew Member
asked in Report a Problem
Missing character in frame name

During my experience with Figma Beta, I noticed a problem where the letter 'v' was absent from the frame name.

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Shubham Tank
Nur Karadeniz
Nur KaradenizNew Member
asked in Report a Problem
Figma requires company login everytime I go to the mac desktop app, can anyone have suggestions?

 I have a personal Figma account (used only once on this device) and company account that I am  mainly using. However, every time I open Figma, it defaults back to my personal account — even after I remove it, it reappears.My work account, on the other hand, requires me to log in again every time I switch users — which can be up to 7–8 times a day.Setup: Mac Desktop App Chrome browser Has anyone experienced this or found a good way to make sure Figma reliably stays logged in to the correct account? Any suggestions would be really helpful!

221
J
Figmate
Abror Askarov
Abror AskarovNew Member
posted in Report a Problem
Payment

Hello dear Figma team, I have been using Figma with my partner for many years. My previous partner stopped using Figma and we had to pay $40 and the payment was late.Then he left the team. I cancelled my plan and re-activated it but it still asks for $40. It is expensive for me. Please help me to continue by paying only $20.

371
J
Figmate
Lily Song
Lily SongNew Member
asked in Report a Problem
Regarding the figma site with dev mode

Hey I just started to use the figma site and the engineer on my team want to be able to assess the dev mode on it.Eventho i already granted him the “editor” permissions.still he can not find the dev mode option on the site.Does anyone has the same issues?

431
Tom Reem
Figmate
Camille_Woods
Camille_WoodsNew Member
asked in Report a Problem
Figma Variables - Dark Mode Not Working

I’ve created separate collections for alias colors and component colors. Within the Alias Colors I have both Light and Dark Modes.When I try to apply the dark mode alias colors to the dark mode component, I can only see the Light Mode colors from the dropdown.This is new behavior. Earlier this week, figma was recognizing that I was in a dark mode column for the component variables and applying the corresponding dark mode alias color. Has anyone encountered this?  Is this a bug?   

531
Tom Reem
Figmate
Federica Voltolini
Federica VoltoliniNew Member
asked in Report a Problem
Archivo eliminado sorpresivamente, simplemente desaparecio

Ayuda, se eliminó de forma inesperada una archivo. Al entrar al link me sale lo siguiente: Es posible que este archivo se haya eliminado movido o no esté disponible. Es de mi propiedad pero nunca lo eliminé, tampoco esta en archivos eliminados. Es un archivo de la universidad, necesito recuperarlo, nadie del equipo lo borro.

384
Federica Voltolini
steinherze
steinherzeNew Member
asked in Report a Problem
New drawing model is too sharp

 The old one without presuare adjustment was pretty, but new is sharpness and unconfortable. 😣new😀old 

80
steinherze
Rick Pijnenburg
Rick PijnenburgNew Member
asked in Report a Problem
organization font replacement gone wrong, missing font prompt everywhere

Hi there, I’ve got an issue with fonts in our organization. We had some fonts that had issues with their metadata as shared fonts, so we replaced them with new fonts with the same name & style but fixed the metadata (inherent font weight, bold, italic etc). But after replacing i’m getting the missing font prompt in a lot of files, and i’m unable to select the font to replace with as well. This effectively renders every text unusable as i can’t edit the text unless i change to a random font. Tried reverting as well in organization fonts to the old fonts with the wrong metadat but that made it even worse and every file got the missing font prompt. This is quite a serious issue and I don’t know how to resolve it?

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Rick Pijnenburg
Morten Kold
Morten KoldNew Member
asked in Report a Problem
Problem with new user

I have new user.She is not showing up in my team and billing group, yet I cant add her because I'm told she's already in.Therefore she cant edit og make new files 

111
ksn
Figmate
Ann_g0i
Ann_g0iNew Member
asked in Report a Problem
Actualización en FigJam

Buenos días, quería comentarles algo sobre la última actualización de FigJam. Uso mucho esa parte de Figma para estudiar y preparar exámenes (especialmente para practicar parciales), y desde que se actualizó me está resultando muy difícil usarla. Antes podía escribir con lápiz y moverme con los dedos sin problema. Ahora el sistema confunde mis dedos con el lápiz, y termina escribiendo cosas que no quiero o seleccionando todo sin querer. También cambió el trazo del lápiz, y no para mejor. Antes era claro y simple, perfecto para escribir números y letras. Ahora se siente como si dependiera de la presión, y a veces no se ven bien las letras que escribo (una E, por ejemplo, aparece incompleta). En lo personal, esta actualización me está complicando mucho, justo ahora que estoy en época de finales. ¿Hay alguna forma de volver a la versión anterior de FigJam para escritorio? O al menos desactivar lo del trazo por presión y que no reconozca los dedos como lápiz?Adicional a eso, ahora que es

291
djv
Figmate
Upenderrawat
UpenderrawatNew Member
asked in Report a Problem
I lost acess to my file

I have lost access of my file 

71
Celine_
Figmate
Kriiiiiiisnik
KriiiiiiisnikNew Member
asked in Report a Problem
Annotations disappeared in all files

Hello, could you please clarify why the annotations stopped working? They seem to have disappeared from the bottom menu—only comments remain now.

3016
RookTakesQueen
samix76
samix76New Member
asked in Report a Problem
Need help unlocking my Figma account

Hey everyone,I’m hoping someone here has been in a similar situation or might know what I can do.A few years ago I used Figma all the time with a student license. I saved a ton of projects on that account — many of which are important and I’d really like to access again.I stopped using it for a while, and now that I logged back in, I realized my student license expired and Figma’s free plan now only allows 1 project with up to 3 files.Everything else is locked.I can’t even view or export anything. To unlock the account I have to pay the $20/month Pro plan — just to get access to my own work.Honestly, this feels super unfair. The free version wasn’t this limited back when I was using it. And now with Adobe being crazy expensive too, it sucks that I need to pay another €20/month just to rescue my old projects.Is there any way I can access or transfer my files without paying? Like a temporary workaround or something? Or even a way to contact support and request a one-time access?Any help

442
Celine_
Figmate
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