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Hi everyone / Admin team,My account was recently suspended, and I am reaching out here on the forum because I haven't received any response from the official email support.Here are my details for reference: Date of Suspension: 2026.6.25 Support Ticket Number: #1981195 Date Appeal Email Sent: 2026.6.30 I believe this suspension might be an error . I have followed the official instructions to appeal via email, but it's been 2 days with absolute silence.Could a moderator or support staff member please look into this for me? Any help, advice, or escalation would be greatly appreciated!Thank you!

Figma Motion says MP4 at 2x in high with 60fps will export at 4.2 MB, but the exported video file is only 124 KB with very poor quality 

6/22 2026에 플랜 갱신일이라 6/22에 pro플랜구독을 취소했어요.그런데 계속 결제가 연체되었다고 이메일과 결제시도가 진행되고 있습니다.알림이 오지 않도록, 결제가 시도되지 않도록 조치를 취해주실 수 있나요?플랜구독취소는 완료하여 설정>admin에서 플랜취소버튼은 이제 보이지 않습니다.

I accidentally left my AI credit subscription on. It was today. I won’t need it neither this month nor next month so please refund me the already paid amount and the amount you will request from me on Jul 29 for the month that starts today. I hope this is possible! I already pay for 3 full seats!!

Hi :) Yesterday, everything was absolutely fine. After today's update to MacOs Tahoe 26.5.2 Figma in Firefox doesn't see any fonts. The problem doesn't occur in Safari. Ofc I have my fonts agent installed and I tried deleting cookies. What can I do, please? Many thanks!*UPDATE - Solved after uninstalling and reinstalling Figma Font Agent, if any one experiences the same issue. All good now, topic can be closed.

I just got charged $47.37, but I don’t know for what? It isn’t my subscription, and I haven’t done anything with my plan with Figma, so I have no idea where this could have come from.

I purchased the annual plan by mistake (I thought the cost would be split into installments, but it wasn't); I would like to switch to the monthly plan and get a refund for the annual plan.

Hi I’m trying to integrate the Figma MCP at application level meaning using MCP i want to convert the figma URLS into html files with in the application level. is it feasible ?

New to Figma.I have a section consisting of 5 cards (image, headline, body copy, and background rectangle for each card).In the editor, the section displays correctly and fits within the page width.After publishing, the cards are rendered far apart across the page, with one card pushed to the far right and the others separated from the container.Troubleshooting performed:All elements were regrouped into a single group. Issue persists after publishing. Converting the group to Auto Layout (Shift-A) made the layout worse and redistributed elements into a grid. Individual elements within the section are shown as Position: Absolute. Relative is unavailable (grayed out). The parent section is also shown as Position: Absolute. Please shoot me. I made the box grey here so you can see how I organized the cards. I had to attach how it’s displaying - but basically the boxes are allover the place. I am new - please explain like you’re explaining to a dummy. Use baby Figma language I can understand

I created a FigJam file and the Figma Make AI feature appeared only once when the file was first created. After that, the AI option disappeared and I can no longer find the star icon or any button related to Figma Make inside the FigJam file. I need help understanding why the Figma Make AI feature is not showing anymore and how to access it again.

Hi all, I’m using n8n to trigger automation when a new file version is manually created in my team.I’ve used other Figma webhooks with success but FILE_VERSION_UPDATE seems pretty inconsistent. I’ve had it triggered 2+ hours after a version is created, or no response at all.Is it a known issue? If yes, can we have a deadline on its resolve?

I'm trying to merge a branch back into my main file and it keeps failing with the generic "Something went wrong… our team is looking into it" error. I've tried a few times with the same result, and status.figma.com shows everything operational, so it doesn't seem to be an outage.The branch contains a large set of changes. The branch and main file are both still intact the merge simply won't complete.

Figma file cannot open, Restore from version does not respondHi Figma Support,One of my Figma files cannot be opened. It seems to be caused by memory overload.I have already tried:Restoring from version history, but after I click Restore, nothing happens.Opening the file with &thumbnails-only=1, but it still does not work.Trying to open it again in both browser and desktop app, but the file remains stuck during loading.After I select an older version and click Restore, the page does not refresh, I do not see any error message, and the file does not roll back to the selected version.The file has multiple collaborators and contains a large number of high-resolution images.Since the file contains private work materials, I would prefer not to share the file link publicly. Could a Figma Support Specialist advise how I can share the file link privately, or help escalate this for recovery?Thank you.

Dear Figma Support Team,My name is Adefemi, and I am a first-time Figma user. I recently started using Figma to design products for my startup company, and it has become an essential tool for my team and me.I am writing to request your assistance regarding my Professional plan subscription. When I subscribed last month, I understood the Professional plan to be a fixed monthly subscription of $20. Unfortunately, I did not fully understand how paid seats work, and I unintentionally assigned additional Full and Dev seats to members of my team. As a result, my monthly subscription increased to $79.35, and my team has now been locked due to a past-due invoice. As a first-time user, I was unaware that additional paid seats would automatically increase the monthly subscription cost. This was an honest mistake, and I take full responsibility for not reading the billing details more carefully before assigning those seats.I only require one Full seat for myself. I would like to remove the additi

Hi Figma Team,I'm experiencing an issue while trying to change the email address associated with my Figma account.Current email: (redacted by the moderator due to PII)New email: (redacted by the moderator due to PII)When I request an email change, I successfully receive the verification email at my new email address. However, every time I click the "Verify Email" button, Figma redirects me to a page displaying the following error:"Sorry, your link has expired or is malformed."I have already tried the following:• Requested multiple new verification emails.• Used only the latest verification email.• Opened the verification email immediately after receiving it.• Tried Chrome, Safari, and Incognito mode.• Copied and pasted the verification link directly into the browser.• Cleared browser cache and cookies.• Logged out and logged back into my Figma account.• Confirmed that the verification emails are being delivered successfully.Unfortunately, every newly generated verification link results

This is absolutely unacceptable.I just lost 4 hours of intense client work due to a massive, game-breaking glitch in Figma.I was working inside an Auto-Layout group when – without any action on my part – the entire design on the canvas completely vanished into a blank frame. This is NOT a local issue, as the exact same corruption appears both in the macOS Desktop App and via Web Browser.Here is proof that this is a critical backend/cloud corruption and not user error: Broken UI Elements: As seen in my screenshot, the entire layers panel is completely glitched. All the icons next to the layers have turned into blank square boxes. Layers have randomly lost or changed their names. Total Fail of Version History: The "Show Version History" feature is completely broken for this file. It fails to render any previous states and only shows blank previews. I cannot restore ANY previous work. Cross-Platform Issue: The bug persists everywhere. I tried checking the file on the macOS app and via

Hello Figma Support,I would like to apply for the Figma Education (Student) Plan, but I need assistance with the verification process.I am currently a student and would like to access the Education plan for learning UI/UX design and improving my skills. Could you please guide me through the verification process or let me know if any additional documents are required?If there are any issues with my application, I would appreciate it if you could help me resolve them.Thank you for your time and support. I look forward to your response.

Hello. i couldnt open my file. i didnt delete it, when i search my file, it didnt appear anywhere in my drafts or recent file. can you help me restore my file? the last time i open the file was about Wed 24 Jun 2026, 12:00 GMT +7, and my file name is 'Skripsi', and it should be accessible in this link https://www.figma.com/design/foQLzYYMusVjvCbUJu913B/Skripsi?node-id=78-9822&t=GwtFcbj2f3vz1eh8-1   

Hi Figma Support,I’m using a Starter account and have reached the Figma MCP tool call limit. The error message does not show when the limit will reset.Could you please clarify:When does the MCP tool call limit reset? Is the reset daily, weekly, or monthly? Is there any way to purchase additional MCP calls without upgrading the entire workspace? Will creating a new file or project affect this limit?Thank you.

We have 3 big projects files that are completely gone after a software update. Never have been deleted as I’m thinly admin in the team. 5 years of work gone !! We need to get them back now !!! 

구독 해지 했는데 오늘(6/28 16:34) 22달러가 결제되었습니다사용 안한 건인데 환불 받고 싶습니다 

We have a Team Project with no owner and it’s locked. I can see one member on the project but I can’t tell who that member is… I need to Archive off the data. How can this be achieved? Thanks

Hello dear Figma Team,I purchased a Figma Organization plan with two seats: 1 Dev seat and 1 Full seat, for a total of $960.However, it seems that 3 additional seats may have been added to my organization by accident. I do not need these extra seats — I only need 2 seats in total: 1 Dev and 1 Full.Figma currently shows that I have 3 available seats, but I couldn’t find a way to remove them. It also shows that my next quarterly invoice will be $1,574.14, which is beyond the budget I had planned.Could you please help me remove these extra seats and adjust the upcoming invoice? The quarterly invoice is scheduled for July 8.Thank you very much for your help. 

Dear Figma team,The call window on the Figma canvas is often obscured by the yellow notification banner, and there is currently no way to move or reposition it. Please consider allowing users to drag the call window or automatically repositioning it when notifications appear. 

Hi everyone,I’m experiencing a strange behavior with Figma’s text layout-resizing mode.When I paste a text string longer than 28 characters, the layout-resizing property automatically changes to Auto Height.For example: Pasting abcdefghijklmnopqrstuvwxyz12 (28 characters) → layout-resizing switches to Auto Height. Pasting abcdefghijklmnopqrstuvwxyz1 (27 characters) → layout-resizing stays as Auto Width. This happens consistently. Is this expected behavior? Is there a hidden threshold or setting that triggers this? I’d like to keep the text box as Auto Width regardless of length, but it keeps forcing the change when I paste longer content.Has anyone else encountered this? Any workarounds or insights would be greatly appreciated.Thanks!