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Hello Figma Community,I am writing this post to report an absurd situation and to request a direct intervention from the Figma staff.I am a legitimate design student enrolled at ISIA ROMA DESIGN in Italy. Like thousands of other students, I tried to activate the Education plan to use Figma for my studies.Your verification partner, SheerID, first blocked me with a generic error: "Verification Limit Exceeded."I followed the support procedure ("Get help") as instructed. The response I received was an insult: a SheerID agent informed me that my request could not be processed and that my "ticket has now been permanently closed."With no explanation, no reason given, and no way to appeal.I am now stuck in limbo: I am a real student, eligible for the Education plan. Your external partner has blocked me and "permanently closed" my case. As

 I’m having this afterimage and resolution bug on the desktop app   Every component leave this afterimage that fades away after 1 or 2 seconds (sometimes they don’t)  This problem started today (01/08)  It’s occurring only on my desktop, on my laptop it’s normal My Pc specs: Processor AMD Ryzen 7 7800X3D 8-Core Processor Video Card NVIDIA GeForce RTX 3070 Operating System Windows 10 RAM 32 GB

I have Figma MCP enabled but whenever I go to the MCP server URL I see the following response {"jsonrpc":"2.0","error":{"code":-32001,"message":"Invalid sessionId"},"id":null}

I have upgraded to professional . I still cant work on any of my projects i think they are in view only mode. I am the only one on my team so just looking to work on my own stuff 

After receiving an email notification titled “Subscription renewal reminder” for my annual subscription for two full seats totaling $384.00, I downgraded the seats to view-only in order to cancel my subscription.Despite this, I was invoiced $384.00 today even though the seats had already been downgraded. This is an error, and I should not have been charged.Additionally, there is no clear way to contact support, the billing system is extremely confusing, and there is no straightforward process to downgrade or cancel a subscription.I am requesting a full refund of $384.00.

When in either the app or browser based Figma app, I am encountering a bug when I attempt to select one or more items. When making the selection, the selection bounding box, flashes on and off making it difficult to see what’s selected and not selected. This seems to happen consistently after I have been working in the app for a while. Refreshing in the browser seems to fix the issue but for the desktop app, i have to restart it.

Hi I’ve tried three different prompts within figma make but when it’s done doing it’s magic the preview area isn’t showing anything. Just a blank page. However when I open the code editor I do see code. Am I doing something wrong here or am I missing something?

i have another figma acount : (redacted by the moderator due to PII) which i know the figma password, but im unale to log in as that email adress is no longer in use, therefore i cant get the authentication code figma asks for. please contact me through (redacted by the moderator due to PII) ​​​​​​​ on how i can resolve this

I’ve burned through all my credits for the month… but now I can’t see how much each prompt is using anymore. I need to see the credits that would have been used if we weren’t in this trial period where I’m beyond the monthly max.Without that, I don’t know how much more credits I may need.

I recently encountered this error message, and even after selecting “Open in Recovery Mode,” the same pop-up continues to appear. I’m unable to open the file and need an immediate solution, as I have a client meeting tonight.

I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.

bonjourje ne peux plus utiliser Figma il y a eu un bug j’ai pris le forfait mensuelle a 20€ et je ne peux plus faire de demande a Figma pour modifier mon site je peux plus l’utiliser je comprend pas pourquoi merci de régler le problème c’est très important 

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. 

Sono docente accademica, avevo un account accademico e ora mi è stato tolto, ho provato anche a collegarlo con l’email accademica: (redacted by the moderator due to PII)Potete sbloccarlo, ho ripetutamente inviato richiesta, grazie. 

I recently submitted a question / request for some support regarding plans and billing changes, and the contact form on the main figma page doesn’t provide any confirmation if form submission has be succesful / failed - all things considered I’d expect Figma to have pretty good UX, but this doesn’t work for me…Same on multiple browsers/devices.

Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team  files. Attaching screenshots below. Need assistance.Shows our active Paid Professional PlanOut team reflects both the expired Education Plan and the active Professional Plan. 

Помогите пожалуйста, после обновления перестали работать доп кнопки на мышке, в других программах работают, а в фигме нет. Что в десктопной версии что в веб версии. На боковые кнопки мышки назначены стандартные кнопки такие как: ctrl, alt, shift.

One user wasn’t removed from our account before billing, and the charge has already gone through. The user is now removedIs a refund possible in this case?

I’ve started using Figma and realised the “Zoom to selection” shortcut (Shift+2) does not work. I checked the assigned shortcut and it is correct, but it does not work on my PC. I’ve contacted support and the chatbot concluded it is an Opera browser issue, which is clearny not, as the same happens in Chrome. I do not have active extensions on those browsers that could block the action. And I use Windows with QWERTY keyboard. Is there anything to be done to fix this issue?

I have an educational account. I am using Figma Make IA for rapid prototyping so that, starting in the second half of February, my students can use Figma to recreate the presentation and visualisation aspects (with the creation of components, layout, etc.) of a mobile + web app. I am quickly running out of IA credit. How can I get more IA credits?Thank you very much and best regards.

Hi,I recently had a paid for individual account through a work email domain that I no longer have access to in order to cancel the recurring subscription.I can’t recall whether the email was [redacted by forum admin/moderator to remove PII] or [redacted by forum admin/moderator to remove PII], however, I no longer work there and can’t access it.The account I’m currently reaching out with is a free account, but I don’t know what to do from here to get the subscription cancelled. 

Hi, want to check if others are seeing the same thing, or if the latest UI changed. following this dochttps://help.figma.com/hc/en-us/articles/35498295267991-Figma-MCP-collection-Improve-code-generation-with-Figma-s-Code-Connect-UIthere should be a Add instructions for MCP button in Code Connect UI to steer LLM code genbut the desktop app has no such button want to check if this feature no longer exists or I am doing something wrong, thanks

I wanted to remove the Education plan from my account and change it to the starter plan but was unsure what the steps were to do that.

I subscribed to the Professional plan with monthly billing, based on the information provided during signup. However, after giving edit access to a few collaborators, I was charged additional full seat fees for each person added.What surprised me is that simply granting edit access to files automatically added those users as paid team members and charged the full seat amount. This behavior was not clearly communicated when I subscribed, nor was it obvious on the plan details or pricing pages that every editor added would incur a full seat charge.Because this information wasn’t clearly disclosed upfront, the charges came as an unexpected surprise. I would really appreciate: Clarification on where this behavior is documented clearly on the Figma website Insight from other users who may have faced a similar issue Guidance from the Figma team on how this is intended to work and whether the

Hi Figma Support,I’m on a paid plan with a Full seat, but Figma Make chat is not usable. The Make editor loads, however the AI chat panel won’t load properly and the Send button stays disabled/greyed out, with no visible in-app error message. This blocked my workflow and I couldn’t deliver my work on time, which caused significant disruption.What I’m seeing Figma Make file opens normally (editor loads, multiplayer connects). Make chat panel doesn’t load (or appears stuck), and Send is disabled even when typing. No actionable UI warning is shown. Steps to reproduce Open a Figma Make file: [paste Make file URL here] Open the Make chat panel Type any prompt Observe: Send button remains disab