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On June 30th we had  an AI credit balance of approximately 6128 credits.  On July 1, 2026, we received the new monthly credits 18k credits as expected, but lost the 6128 credits. Our balance now stands at 18k credits.  I don’t see that monthly credits are use it or lose it.  Please restore the missing 6128 credits.

A small usability improvement for the Motion timeline:When working on a longer animation, the floating timeline zoom controls can cover the frames underneath them.For example, my current animation is around 40 seconds long, and near the end of the timeline the zoom control box overlaps the remaining frames, making them harder to see and interact with. It becomes a little annoying when working precisely in that area.A few possible improvements:move the zoom controls outside the active timeline area make the control box collapsible allow it to auto-hide while editing add extra right-side timeline padding so frames can always scroll past the overlayIt’s a small issue, but fixing it would make longer timelines much more comfortable to work with.The controls should never hide the frames you’re trying to animate.  

Hello,Some time ago I created and was working on some files in Figma. However, when I accessed the platform this morning, I realized that they had completely disappeared.I checked the Drafts, Deleted Items, and Trash folders, but they are all empty, and I couldn't locate the files.I have a critical deadline, as I need to finish this project and deliver it to the client by Friday. Therefore, I urgently request your support in recovering or locating these files.Here is the project link:https://www.figma.com/design/LQy4uh3WvlGNZeNllBnBM9/Impressa-Nacional?node-id=0-1&t=7cnCK8HV9tjGSdxG-1Thank you in advance for your attention, and I await your response as soon as possible.[redacted by forum admin/moderator to remove PII] 

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: 0ed0288b-f887-4098-85d8-daa95c9de5c4)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 800 credits into the void and don’t want to keep trying.We are in a hurry and need to sort out this problem ASAP.Other make files work well.  

Hello Figma Support, I upgraded my Figma account to use Figma AI, but I have not even completed my first project. My AI credits have already been exhausted, and I can no longer use AI features. The Admin Console says:“17 people used AI seat credits. To unblock them, add more credits.” However, I am the only person using this account/team. I believe this may be an error or incorrect AI credit usage. Could you please review my account and explain why my AI credits were consumed so quickly? If this is a mistake, I would appreciate it if you could restore my AI credits.

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

Hi Figma Support,I'm experiencing an ongoing bug with the prototype view in the Figma desktop app that affects almost all of my files.**Issue:**When I try to open a prototype (via the Present button or prototype view), it does not open correctly. The prototype either opens the wrong frames, opens unrelated pages, or doesn't function as expected. **What I've already tried:**- Refreshing the editor (Cmd + R)- Closing and reopening the file- Clearing the Desktop App Cache- Duplicating filesNone of these solutions resolved the issue.

Everything was working absolutely fine yesterday, but when I started work today, I now have an issue where I can’t edit any of the text layers in my project.If I double click within the text to edit it, I get a ‘missing fonts’ popup where it asks me to relink the fonts. I do this, but it doesn’t take effect - it just keeps looping the same thing whenever I try to edit any text.I’m on a MacBook Air running Tahoe 26.5, and I’m getting the same issue on both the desktop app and the browser version.The fonts in question are Avenir, which is a Mac system default font, and Font Awesome Pro Plus 7.2.0, which I’ve purchased, but when I try and choose other fonts, some (but not all) are also affected, for example, Gill Sans, which is also a system default installed font.I’ve tried deleting and reinstalling Figma, and I’ve also tried the same fonts in other apps like Textedit and Microsoft Word, and the fonts work fine in those apps, so this is definitely a Figma-specific issue.At the moment, I

Hello Support Team,I am requesting the cancellation of my subscription and a full refund. I am still within the 7-day legal withdrawal period and wish to exercise my right to a refund.Unfortunately, the platform has been experiencing many bugs and technical issues. I am unable to properly create my AI influencer, and I also cannot generate movements correctly. Because of these constant problems, I am unable to use the platform as intended.For this reason, I request a full refund and the cancellation of my subscription as soon as possible.If my request is not resolved, I will seek to enforce my consumer rights through the appropriate legal channels and consumer protection authorities.I look forward to your prompt response and confirmation of my refund.

I desperately need help. I am new to my role and have just been given Figma admin rights. I have logged on to find a $9,240 annual plan renewal invoice that was supposed to be paid last week. The delay in admin handover means I completely missed the 30-day window to review the seats. I am the only designer and yet we have 7 full seats and a bunch of other seats taken by people who aren’t even at the company anymore. I am aware if I delete the seats now it won’t change the upcoming bill for 2025/2026 but please could I get in contact with someone who can help rectify this with me as I am super stressed about this bill.

Figma education not synching. Submitted the docs, got the email confirming approval. Tried signing in on my personal and .edu accounts, still gives me the basic plan despite being verified. Making a team doesn’t help.

Hi,I am the owner of a Figma file, but it has completely disappeared from my workspace. I have never deleted this file, and it is not even in my trash.When I try to access the prototype link, I get the following error message: "Prototype not found. This file cannot be shared because the administrator has restricted the owner of this file."Since I am the actual owner of this file and using a Starter account, I cannot figure out why it's missing or who the "administrator" restricting me would be.:https://www.figma.com/proto/zAMy3I4Mjlp6Yfnvcja0Sf/%EC%A0%9C%EB%AA%A9-%EC%97%86%EC%9D%8C?node-id=0-1&t=u71b57yDtXxSHvqg-1ould a Figma Support Specialist please look into this and help me recover my file? Thank you.

Every time I search for my design, I have to remember the name of the document very accurate, if not in that I can’t find it. Plz increase the ability of fuzzy search!For example: I changed the sequence of characters or missing one word, then I can’t find my design. Cuz all my designs are named by Chinese, I don’t know whether this situation happens in English, but I really need you to fix this.The search is the basic experience for document management.

Figma Make generates layers, but they just don't launch in the preview.

Hey, so i got a company that has 4 full seats already paid for anually. I downgraded a few people to “only view”, so now i have only 3 people working full on these assigned seats. But recently i got a new worker, and i’m being charged monthly for her. How can i get her in that already paid seat? Thank you already!

I have been using figma motion to create some simple animated labels on top of WebM video renders. The webm video is playing when I preview it in figma, but when I export the video (in any format), the webm video I uploaded no longer plays. The labels I added in figma motion is animated but the webm video behind it does not move when exported. The video is placed on its own within the frame and not as a background fill.Please let me know if there is a solution to this problem!

Hi everyone,My account was suddenly blocked over a supposed past "refund" issue, despite being a normal subscriber for 2or3 months.Here is the unacceptable part: I was STILL automatically charged for this month's subscription!Right now, Figma has taken my money for this month, but my account is completely locked. I can't work, and I can't even log in to manage my own billing. To make it worse, email support takes 3+ days to reply.My demand is simple: Please unblock my account immediately so I can use the services I have already paid for.Can a Figma mod please escalate this?Ticket: #1994829

Please add a setting to disable or hide the blue Agent sparkle that appears on every selection.For users who do not use Figma Agent features as part of their workflow, this becomes a permanent piece of interface noise that provides no value while drawing attention away from the task at hand.Giving users the option to hide Agent-related affordances would create a cleaner, more focused experience without impacting those who choose to use them.

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.Other make files work well. 

I just signed up for a paid subscription - and I had a Motion feature (Beta) that was there before and now I wanted to use it (animate elements) after it said please upgrade - but now that I have signed up it is no longer visible. Please can you urgently assist me?

Hello,I’m looking for help with billing Case #1988959.I canceled my Figma Professional annual subscription on June 25 after receiving the renewal notice because I did not intend to continue the subscription.The initial payment attempt failed due to insufficient funds, but the charge was retried several days later and was successfully processed after I added funds to my account for an unrelated subscription.I opened a support case immediately after the charge posted, but I have not received any confirmation email or response, including in my spam folder. The AI chat only tells me that my case has been created.Could someone please confirm that my case is in the billing queue and ask the billing team to review my refund request?Thank you.

Sometimes when I update some tokens, related to aliases (and before all of them are related to the brand primitives set) I got white assignment not this which was assigned … !!! Strange!! I didn’t made any screenshot but it's terribly irritating.. 

How can I resolve this, it seems to working yesterday.

Hey - I’m using figma Sites and trying to run my custom domainThe A and TXT records are confirmed by the CNAME records still not getting verified. I have confirmed with the domain host and they said it has propagated. Can you help?Also the A record can flick on and offThanks  

can't get anyhthing done