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A user on our account was upgraded to full access but it still says limited access next to their name. They are having issues with actions like moving files between folders and other tasks they should be able to do now. 

I use a SLOT to change the number of Action List Items in the Action Menu; the width of the Action List Items relies on its parent, the Action Menu. But whenever I open Figma, the SLOT does not keep my current width/height settings. I thought it was a function of the SLOT, but no; when I click on that Action Menu, it updates its size but still does not use my correct settings. 

Does anyone know what to do if you run out of credits in Pay as you go and have exhausted all the monthly account options as well? Sales does not respond and support has just emailed me telling me to add pay as you go. I have missed deadlines and had to wait 3 days until my credits reset. Now on reset day they are not resetting. Anyone else have this issue? Seems kind of insane that a paying customer has no way to pay for the service lol!!!

We have been trying to get a response on ticket 2136595 from support. The ticket has been open for 13 hours and we have been unable to resolve the issue. How do I escalated and get a response?

Solicito el contacto directo con una persona de soporte ya que se realizo un cobro que no corresponde al servicio que se esta prestando.Se monto un caso el jueves 10 de septiembre con el numero de ticket 2124554 y aun no he recibido respuesta o contacto del asesor.

it took me like 15min to open a file, and the fonts loading even slower。 Every morning I will spend like 30min to waiting for all the resource to load. It remind me the experience of using Sketch. 😅

Hello, I completed the Rally Figma research, I am however unable to receive the reward from Tremendous because my email address is unable to receive emails from tremendous rewards emails as it believes it’s spam and thus cannot be unblocked. I reached out to their customer support and they asked that I reach back out to Figma to request that the reward be sent to a different email so I can access it. thank you. 

Hi everyone,I am stuck in an automated billing loop and desperately need a Figma staff member or billing agent to manually intervene.Here is the situation:The Problem: Figma's automated billing system is attempting to debit my wallet/card daily for a Professional subscription that I already discontinued.Plan Status: My account dashboard currently shows I am on the Free / Starter plan on any of my projects. There is no active subscription to cancel.Attempted Contact: I tried emailing support twice support@figma.com starting 4 days before my project subscription was due to expire, but both of my emails bounced back completely.Current State: I have completely deleted the project I was working on, and before I did I check he setting admin to be sure the plan was downgraded, and I do not have any paid or Professional teams active on my account. Despite this, the automated payment retry loop will not stop hitting my bank account.Because my dashboard says I am on the Free plan, I have no way

Hi @Figmates, my issue is very urgent but I haven't received a human reply for 24 hours. Could you please help escalate my Ticket #2124794 ? Thank you! About my issue:Context: I reported an issue with font weights not rendering correctly on my Figma Sites website after publishing it on September 11. Although I have been using Helvetica Neue throughout the project for over a month without any font-related issues, all font weights, including Medium, Bold, and Condensed Black, are now being rendered as Regular Helvetica Neue on the published site. Solutions: I have already uploaded the required WOFF font files since the beginning of the project and have tried various troubleshooting methods including:Re-uploading the font and republishing the site. I changed the current font files from. WOFF to .WOFF2, yet it did not work. Checking the Figma Agents. Mine works totally normal after being forced quitted and reinstalled two times Checking the Figma version. Mine is 126.8.18 Downloading Figma

I added several members to my plan with full seats and want to make one of them an admin. All the people I added have “limited access “ next to their name and no option to grant admin access. Why is this happening and How do I fix it?

 Hi,I need immediate assistance regarding an unauthorized charge on my account.**Details:**- Account: [email redacted by forum moderator to remove PII]- Charge: USD 16.50- Date: September 17, 2024 at 18:35 (KST)- Charged to: Hyundai Card- **Issue: I have NEVER created a Figma subscription**I did not authorize this charge. This is either a fraudulent transaction or a system error. **Requested Actions:**1. Verify if an active subscription exists on this email2. Cancel any subscriptions immediately3. Process an immediate full refund4. Investigate how this charge occurredPlease escalate this to your support team urgently. I'm also filing a chargeback dispute with my card issuer if this is not resolved promptly.Thank you. 

When try to authenticate Figma MCP in Devin I am getting the following error,  Streamable HTTP connection failed for 'figma-remote-mcp-server' at 'https://mcp.figma.com/mcp': Auth required, when send initialize request: Auth required: Auth required: authorization required: Bearer resource_metadata="https://mcp.figma.com/.well-known/oauth-protected-resource",scope="mcp:connect",authorization_uri="https://api.figma.com/.well-known/oauth-authorization-server"  

Hello, I have just deleted my Figma account [email redacted by forum moderator to remove PII] for some reasons.I want to re-registration my account back with the same address before but the text displayed is “Your request has failed”And I try to use incognito window and other browser to sign up, but I still facing the same problem.Please help me.

Has anyone noticed that you’ve been billed for unused credits?  I had a £169 plan.  Set the credit additional limit to £30 and used most of the associated ai credits.  Then there was a notice that the allocation had been doubled, so I went in and did some more work.  Apart from the fact that the ai Maker’s ai agent is sub performant, I’ve been a Figma evalgenalist.  But, now I got a bill for over £400.  Not paying that.  The max should have been £169 + the normal professional subscription.

Hello,My Figma Design file TATE--web unexpectedly disappeared from my account.File name: TATE--webFile ID: y4vS4iwEtBTIjH36v1HLXnFile URL: [redacted by forum moderator to remove PII]Team: frenckb's teamI am the owner of this file. I last opened it approximately one month ago, and it was working normally. I did notintentionally delete or permanently delete it.I have already checked:Recents Drafts the team folder TrashThe file is not present anywhere, and Trash is completely empty.When I open the original file URL while logged into my own account, I see:“Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable.”A collaborator who previously had access to the file sees the same message.As far as I remember, the file was always stored in frenckb's team, and I do not remember moving it to another team.I already contacted Figma through Contact support, but I was told that on the Starter plan they could not check the deletion history or server-side re

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I need images imported in the order of newest image first not newest image lastWho the heck wants newest image last in a batch of 215???This wastes a huge amount of my time every single time I have to do a study of something like an app or a website because I just spend hours pointlessly rearranging them back to newest 1stWe have modern technology in 2026 - perhaps I shouldnt have to do this every single time? 

I’m currently on a monthly Professional plan.For the previous months, my monthly payment was around $23.60. However, this month I received an invoice for $102.78.I checked my Admin → People page and found:Full seats purchased: 3 Assigned: 1 Available: 2 I am the only person currently using the Full seat.My September invoice shows:Monthly costs — 3 Full seats: $60.00 Billing adjustment / Seat updates: $27.10 Taxes: $15.68 Total amount due: $102.78I don't understand why this month's invoice increased significantly when I have only 1 assigned Full seat.I also checked Billing → Overview, and it currently shows my next monthly invoice as $20.00.Could you please clarify:Why was I charged $102.78 this month? What exactly is the $27.10 “Seat updates” billing adjustment? Why were 3 Full seats included in this month's invoice when only 1 is assigned? Since I am on a monthly plan, will the 2 unused seats automatically stop renewing? Is this invoice eligible for any refund, credit, or adjustment,

My friend cannot verify her figma edu plan. Please help

Our Figma Organization was deactivated for non-payment. Invoice E2A4CA25-0015 was paid in full this morning, 17 September 2026, via the Stripe link. Payment shows as confirmed and I have the receipt.Every user, including admins, still sees "You no longer have access to this organization." We've signed out, cleared cookies and retried in incognito with no change.Support ticket already raised: #2136970We're a 130-person agency and this is blocking client delivery today. Can a Figmate escalate the reactivation? Happy to DM the receipt and admin email.

Hi there,I recently did a credit-up for 2000 credits and there is no way it could have been used up with a couple of iterations on a design. On a standard 3000 credit/month plan I’ve created 2 versions of a website and numerous amounts of versions and now with the top-up, 2000 credits are gone!I’m trying to find detailed credit usage report/view to see how my top-up amounted in using all these credits in a couple of hours of low usage tweaks.My history in the agent chat is also not loading so I cannot scroll up and see what’s going on - just a loader icon on the left hand chat….

When rendering motion to MP4, the resulting video has different quality and colors (it becomes darker) than what's displayed in Figma.For the simplest example, I took a PNG and added keyframes at the beginning and end that don't change anything. Then, in the export, I selected MP4, high quality, and 30 fps. (It shows the file should be approximately 23 MB.)After rendering, the MP4 file is saved as a 300 KB file with poor quality. This happened recently; everything was fine before. How can I fix this?Thanks

Weave seams to have an issue with the Magnific API. It ramps slowly then hangs at 99% forever. What's the deal? 

I'm reporting an unauthorized billing charge caused by an automatic seat upgrade.On June 2, 2026, I subscribed to the Professional plan with 1 Collab seat on an annual billing cycle (JP¥5,940). After that, my Collab seat was automatically upgraded to a Full seat without any confirmation dialog or explicit consent. On July 2, 2026, I was charged JP¥25,740 as a "Billing Adjustment — Seat updates" (Invoice VTS2KVQG-0003).Key facts:- My team has only 1 member (myself).- I never approved a seat upgrade.- No clear warning or confirmation step was shown before the upgrade and charge.- My Billing page shows 0 Monthly seats, yet a Monthly invoice was generated.- An upcoming Monthly invoice for August 2 is also scheduled.This appears to be the same issue reported here, where a seat upgrade was applied without owner consent and Figma processed a full refund:https://forum.figma.com/report-a-problem-6/unauthorized-professional-plan-upgrade-triggered-by-shared-file-permissions-49821I have already su

Im currently in duksung girls university.please send me an reply as soon as possible thank you