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I had a design prototype ready. it was moved to trash by a collaborator. I saw it in trash and restroed it. But unable to see it anywhere now

Hello,For several days now, the AI has been refusing to carry out a task we request. I asked it twice on the 6th, and a friend had also made the same request once two days earlier.Moreover, in theory, it is simply a matter of copying something it has already done. Each time, it claims that the modification has been completed and clearly explains what was added, but in reality, nothing has changed.Thanks in advance. 

Hi Figma team,Our team currently has only 1 Full seat and 1 Dev seat, and this has been the case for the past 8 months.However, our latest billing shows that we are being charged for 4 seats. We have checked our team settings and do not see any extra active seats.Ticket ID: 1686519Invoice ID: 94253A46-0047Please cancel all of my current subscriptions and issue a new invoice with only 1 Full seat and 1 Dev seat.Thank you for your help.

I want to test the app I built on figma make but the browser tools like the site bar keep messing up the layout.Please how do I view it on my phone like a real app?  

I tried Figma and do not want to continue a subscription. However, in the admin area, the plan is saying “free”, but I was charged $20. Because it is “free”, I cannot cancel myself. But, it is not actually free, hence the charge. To be clear, I want to unsubscribe and cancel, delete. I did not create anything, the trial didn’t work. Help me cancel. The “help” community suggested posting here (seems odd)

Hi, I am currently stuck in the loop of triggering new verification emails but I am not able to receive any emails from Figma. I reached out to Figma Support and tried all of the troubleshooting techniques, nothing has worked. Is there a way for me to get support? Thank you for your time in advance.

Hello,I’m trying to renew my Figma account, but I’m getting the message “Verification limit exceeded.”I am a student at Cégep de Sainte-Foy in the Techniques d’intégration multimédia – Web et Apps program: https://www.csfoy.ca/programmes/tous-les-programmes/programmes-techniques/techniques-dintegration-m…I have been using Figma for one year.I have already sent all my documents to education@figma.com, including my student card and my schedule.I have written to shareID and they send me this: We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket h

I’m currently on an Edu plan and I’m trying to share a Figma Make to other students, something which previously worked before. Right now when I try to share, it prompts me to get a Full Seat. I read that on an Edu plan I can share 1 figma make without a Full Seat, but it is not working out. I deleted all other Figma Makes so I don’t have any other shared or published. I was on a Professional plan last month but I did not need it anymore. Other students can share Makes with me on their Edu plan, please help me out.

I am not at all able to see figma make option in my design system eventhoug it is published and i have credit for figma make. I tried to create new design system to make sure my existing DS may have some blocker but even in new file it’s not working any soultion on this?  

⏺ figma - get_design_context (MCP)(fileKey: "lAw3JcIci9XZAvmZo0jrbI", nodeId: "1:7014", clientLanguages:                                  "javascript,typescript", clientFrameworks: "react")  ⎿  Error: MCP error -32002: You've hit your rate limit. For more information, please refer to      https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissionsI have my own project as a copy I get all the time rate limit!!!!!!!!!!!! also I am paying and it should be 15 per minute its not please contact me urgently

While building a site in the new Figma Site, I ran into a typography issue:When I use a typography variable with different font sizes for Desktop, Tablet, and Mobile, the correct value shows only if I apply the variable directly to the text layer.But if I use the same variable inside a text style, the published site doesn’t respond to modes — it just shows the default (Desktop) size, even on smaller viewports.This seems like a limitation or bug in how Figma Site handles mode-based variables inside styles.Would love to know if this is expected behaviour or still under development. Happy to share screenshots or a test file if helpful.Thanks!

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

Hello Figma Support Team,I am writing to report an urgent issue regarding missing files in my Figma account.I have noticed today that at least three files appear to be missing, even though I am certain that I have not deleted any files in the past three months. The missing files include projects or files named: G7 P6 / I3 Projects There is also a possibility that additional files may be missing, but these are the ones I have clearly identified so far.I have already checked: All Teams and Projects Drafts Deleted files Account login consistency Unfortunately, I am still unable to locate these files.These files are extremely important for my university coursework and upcoming exams, and I urgently need access to them. I am concerned that this may be a system-related issue or an unintended file removal not i

I created a design portfolio using Figma Slides last May and need to find which Figma account contains the original editable file as I cannot locate it in any of the Figma accounts I thought I used. Are you able to help me?I have the presentation of the design portfolio that I can send through (but because this has personal and confidential information I’d like to get private support from a customer support representative please)Cheers,Mez

Hi, I was previously using the Figma Education Plan. After Figma updated its verification process, I noticed that China is no longer listed as an available location. I’m an international student currently studying in China — could someone please help me resolve this issue?

I am having this problem for a long while now. I can’t add libraries to a design file.This works on older design files but not on the current.Currently, I am using a workaround - adding what I need to an old design file and copying it over to the new one. This sucks though. When clicking on “add to file” in the picture. It won't do it and this error shows up: If you are looking into my account. A working example is the “landscape” design file.And one where it doesn’t work is “SnapIT”Thanks!

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

Good afternoon, We have 3 seats in our Pro licence. After removing a seat to one of our users, I'm trying to add a new address mail with the 'Invite users’ feature in People management.As soon as I click on Invite user, an endless spinner appears.The same kind of issue happens when using the Share feature. This happens in both browser (Chrome and Edge) and desktop app.  I encounter the issue yesterday and today after restarting my computer  You will find below videos for both issues 

I had a joint project with some amazing uni students who had since gratuated and no longer have access to the address the project is under (so I cant email them and have no more contact). I have the url but i dont know how to access, there was a lot of work I just dont know how to recreate

We created this app UI and it was all ok when we passed it to the de team. Few days later we find our design with some sort of mask in the background.Nothing has been added and I figured it’s created by “Background Blur” effect. When I switch off, it goes back to normal. But if it’s even “1” it creates this weird circular shape. And only if there is this gradient in the background.To fix it, I had to manually delete the gradient in the background and just create a new one. But we have tons of gradients and a light version as well that has the same issue. Is there an easier way to correct that?  

I am using the updated auto layout grid function to create a table component. I have noticed that when I put my table into a frame, I am no longer able to drag to select the cells within the grid. If I move the table outside of a frame or place it into a section, the drag to select begins to work again. Appreciate any help in getting this resolved. 

Hi there! I have a problem. I cant enter in my work file and im very up set. Please help me to devide this problem. When i try to open my file spiner is go around and nothing more to happens. And then Figma write this text “An error occurred while opening the editor”. Whats going on in my files? Thanks for attention, Kate Sidenina, my email: (redacted by the moderator due to PII)

It’s been a few days that the “T” shortcut, when used over a rectangle or any other shape shortcuts to “Text on path” which creates a frustrating UX to anyone who uses shapes or backgrounds to delineate their design files.Please get rid of it or make it smarter—it makes no sense to want to throw a text onto a rectangle that is 5-6x the size of any of the mockups in a working file. Add some additional “CTRL” or “CMD” to access text on file please—it’s absurd for such a niche feature to takeover regular text insertion.Thanks. 

I’m creating a template in Figma Slides. I deleted the predefined colors and added new ones, but when I click “Remix Template Colors,” the old deleted colors come back (with broken links in the ‘selection colors’ overview). It seems they’re not actually removed. Has anyone else experienced this?

I have deleted my account successfully. There has been a charge of 60USD deducted from my account. It is not my fault that i did not delete my account but seems an error from your end for deducting the charge inspite of me deleting my account. I want you to resolve this issue and refund my money.