Report a Problem

in the last three days, my figma make can’t perform auto fixing and publish the app, it seems running but its running/loading all the time. please help

Hi,I’m writing because I haven’t received any response from the Figma Education Team, even though I’ve contacted them multiple times regarding my Education verification issue.I already reached out to SheerID, and they confirmed that my verification was successfully approved on September 10, 2025 (Request ID: 68c0cff38506831465be96ec).However, my Figma account is still locked, showing “Verification Limit Exceeded,” and I cannot access some of my files. This situation is causing a lot of inconvenience for my ongoing work and classes.I’ve emailed education@figma.com several times, but there’s been no reply for weeks.Could someone from the Education or Support team please check this issue and help unlock my account?Here are my details for reference: Name: Yejin Kang Verified by SheerID on: Sep 10, 2025 Issue: Account locked with “Verification Limit Exceeded” despite valid verification I’d really appreciate any help or update on this matter.Thank you.Best regards,Yejin Kang

we account are scheduled to pay 6060 US dollars on November 13, 2025. However, this amount exceeds the single transaction limit of my card. Could you please split this bill into two bills of 3015 US dollars each? Otherwise, I will be unable to make the payment.

I simply cannot adjust the spacing between two mind map boxes without it:1. Snapping back into place where it was originally, or2. The arrow disappears sometimes when I try to reposition it. FigJam is a great tool, but this one things (bug?) has been so annoying, 

I am logged in with the same two accounts on desktop and Android mobile. Mirroring works as expected when I select a frame in a file in one account but does not when I select a frame in another file in another account (also changed to that account in the app). The floating bar appears in the app that I can click on to start mirroring but then the screen never loads (remains black) and the loading spinner just keeps spinning.I have tried everything I could think of.Logged out of the second account on both devices and tried that way. Restarted the app Deleted caches Updated the app Renamed my teams so they wouldn’t share the same nameWhat is the problem?

I have a Mac mini with 16 GB of RAM Figma is taking 12 of those and it takes a lot of time to do simple actions I reduced the file size and I tried to open one file still have this issue how can I fix this??

Hi I’m trying to get in touch with the sales team -  just for information about trialling he Professional plan (or whichever plan is required) that includes Figma Make.If someone could send me an email whenever they can: [redacted] that would be great thanks. Thanks so much for your help,Kate LawlorSwitcher.ie

I am a master’s degree student at Politecnico di Milano, and I’m having an ongoing issue verifying my student status. I have contacted Figma Support before, and I was informed that the issue is related to SheerID. However, when I reached out to SheerID, they said it’s a Figma-related problem.I’m certain that I am still an active student, so this verification issue is not on my side. I have tried to verify my student status multiple times, the system says “verified,” but my Figma profile does not update to reflect the Education status.Could you please look into this and help resolve it? I really need access to the student benefits for my studies. 

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

Hi Figma Support team,I’m having an issue publishing an urgent update of my plugin Lyse:https://www.figma.com/community/plugin/1534731015306874870/lyseWhen I try to publish the update, I get this error message:"Fix errors before publishingWe detected a change to your account details. Please contact support@figma.com to publish this plugin" I believe this is related to a recent change in my account details, but I don’t see any way to resolve it on my side. This update is quite urgent for my users, so I would really appreciate it if you could: Check my account status Unlock or validate my account so I can publish the new version of the plugin  Please let me know if you need any additional information from me.Thank you in advance for your help, 

Expectation:As a designer in Figma Sites I want to be able to add interactions on components and frames to link to pages. 🔗Issue:Link interactions on components/frames doesn’t work, neither in the preview or published site. 😣Work around:If the frame has any text you can add the link to it as well, then the frame link will inherit it and work properly. 🧐

simple bu critical, i am scrolling in figma make input text does not work. sometime i have many context to input, then when i try to scroll up using a gesture in my trackpad, it does not work. i need to click UP button to move to higher section and it is not really nice

HelloExcuse me, I had saved pages in a file named [clien name.car project], but suddenly, when I opened it again, I couldn't find the pages. I was just about to submit the project, and this will be a problem for me. Please find a solution to this problem immediately please .

I have two support request tickets: 1597038 and 1599823. Both are marked as solved, but I did not receive any email explaining why they were closed, even though my email account is still suspended and I cannot log in.When my account was suspended, I also did not receive any email explaining the reason. Could you please help me understand how I can recover my Figma account, or if it is still possible to restore it?For your information, my account was suspended right after I uploaded a free design to the Community.

Hi,I am currently looking for a figjam board I created last year which for some reason is not showing at all in my figma now. In fact the whole project, which was all of my semester notes for that semester in all of my modules, is now somehow missing. Can somebody please perhaps help me in finding and recovering this project and files? It’s really important for an upcoming exam that I can find them.Thanks!

The prototype flickering issue you're experiencing The performance problems with slow interactions, high memory usage, and slow loading

I have a student subscription plan. Everything was working fine for 2 days, but now I can't access the developer mode in team projects, even though it was working perfectly for the first 2 days

Hi Figma Support Team,I was asked to re-verify my Education Plan status. Although the verification had expired for only 24 hours, I successfully re-verified my account. However, my teams are still locked, as if the re-verification hadn’t gone through.Could someone please help me with this issue?

Request 1579482 has been updated. To add additional comments, reply to [redacted by moderator to remove personal information].Hi there, Thanks for reaching out. I apologize for the delay as we've been experiencing higher than normal ticket volume! You can restore the team by clicking the "Restore team" button in the deletion confirmation email. Here are a couple articles from our Help Center with more information:Delete a team Restore a deleted team If you have any trouble with the button in the email, we suggest opening your email in an incognito browser window and logging into Figma with that email address to see if this helps. If you continue to have trouble, just reply here and we will be happy to manually restore it for you. Best wishes,[redacted by moderator to remove personal information]I can't restore my team. [This post was moved by a moderator on 16-Nov-2025 from “View creation date of a new project” to “Request to Recover Deleted Team.”]

When I have two files in the split view, and copy one element/group/instance/frame from file A, paste it to file B, what is pasted in file B is not the same as the what I copied from file A. This happens also when I have the same file but different pages in the split view, and copy one element/group/instance/frame from page A, and paste it to page B on the other side of the split view. The outcome of pasting can vary randomly:more elements in what I copied a white frame of the same size and shape of what I copied parts of elements are missing in what I copied

My college document shows my name as DANIEL S, where ‘S’ is my family initial. However, the verification form requires both first and last names. I have entered my name as Daniel (first name) and S (last name). Kindly verify manually based on the attached official document.

Hi!I purchased the Snow Dashboard UI Kit by ​@ByeWind , but I only have access to the preview version inside my Figma account. The full paid version is still not available to me.I’ve sent messages on both Twitter DM and Figma Comments, but I haven’t received any reply yet. It has been 3 days, and the creator is active online and posting, but I’m not getting proper support even after purchasing the design.Thank you!

I was told by SheerID in my browser that I am verified but I am still on the starter plan. Other students from my university did not come by any issues even though we verified our accounts together. I am looking forward to support on this matter

I’ve been iterating on a design in the Figma Make tool, and I’m using a design library, which I imported using the “Select a Design Library” button at the bottom of the prompt window. However, I recently tried to get the AI to use an element in that library, and the design broke. Since then, the button has been empty, and the AI seems to think I don’t have any library selected. I can’t click anything to re-add the library, or to reset the button. I’ve had a coworker look at the design, and it’s also broken for them as well.  I can provide further info/console logs if it’s useful.

Since the last Figma Design update, several library components got broken in another file and show weird behavior. The problem is, that the resizing of some subcomponent instances don’t work correct. However, the issue only exists in the instance used in one file. The component itself within the library does not show any issues, neither in the master, nor when inserting an instance within the library or in other files. The really weird thing is, that detaching the component instance solves the problem. However, this is of course not, what I want, because then I don’t get any updates anymore. Inserting a fresh instance of the library component also does not solve the issue.This is a major bug and blocker for using Figma Design within our company right now and needs immediate attention!Best regardsMartin