Unable to Access Account Due to Deactivated School Email

Hi ​@Mirna, 

I understand that you’ve lost access to the school email associated with your Figma account and are looking for a way to regain access.

If emails from your old school address are being forwarded to your current email, the easiest way to get back into your account is to reset your password. Once you’re logged in, you can update your email address in your account settings.

Here’s a guide with more details: Manage email address or password
 

If you’re not forwarding emails from your school address, our Support team can help manually update the email address on your account. However, for security and privacy reasons, we’re not able to handle account-specific issues like this directly here on the forum. I’ll send you a DM to confirm the information needed to create a support ticket on your behalf so our team can assist you directly.

In the meantime, please review the guide above to see if it applies to your situation.

Thanks,

Hi! 
 

Unfortunately emails from your old school address are not being forwarded to my current email. I will need someone from the Support team to help manually update the email address on my Figma account please.

Thanks

Hi ​@Mirna, 

Thanks for following up in the DM. I’ve gone ahead and created a support ticket (#1716770) on your behalf.

One of our support specialists will contact you directly via the ticket email once they’re ready.

Please continue the conversation there.