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I’m fairly new to Figma and like it a lot - I was using the free features quite happily and was able to share files in Draft and Team account with other users. I upgraded to Pro so I could use the Figma plugin for ChatGPT - as it had a 6 MCP allowance per day, which is not enough to be productive.  Now I can’t share any file with anyone unless they have a full pro licence, they have to request edit access, and it means I have to approve and foot the bill. So by upgrading I’ve lost functionality I had when it was free, WTF?Have I missed something? I want to cancel it so I can go back to using the platform with the free functions!

안녕하세요요연간 구매권으로 이용중인데 계속 풀시트가 자동 결제됩니다 자동결제 해지 해주시고 방금 결제건 취소부탁드립니다.사용 안하는데 저전번달도 실수류 눌러서 결제됐고 이번달은 그냥 누르지도 않았눈데 자동 결제 됐어요  I am currently using an annual subscription, but I keep being charged automatically for an additional full seat.Please cancel the automatic renewal for the additional seat and refund the charge that was made today.I have never used the additional seat. Last month, I accidentally purchased it by mistake, but this month I didn’t even click anything and it was charged automatically.Could you please investigate why this automatic charge keeps happening and ensure that it does not happen again?

Howdy Figma community,Recently our team published two free design resources that have had significant traction in the design community (10K+ views, 6K+ Usages, and 500+ Saves) We recently upgraded from a team to an organization. Even though the files still exist, all of a sudden they've been entirely deleted and removed from our community profile. I'm concerned because clearly the design community is loving and using these resources. On top of that, across all of our website and digital assets, we link to these resources and now they all have 404 errors.Here is the relevant data for each resources… OS Brand Design SystemFigma Link + Broken Community Link   Portfolio Presentation Template | Built to Land Offers (Community) - Figma Link + Broken Community Link  Ideally if we could restore the connection and statistics to our community or profile, that would be great. It would be even better if we could keep the previous broken URLs but if we need to change those, no problem. I submitted 

Hi all! I’m working with slots for a guide view of upcoming programs for a radio station. My current set up is like this: A radio program component, containing of a thumbnail, a title, an icon and a meta slot. In this meta slot we can change radio DJ, time stamp, add dividers or broadcasters. This component is added as an instance in a slot container.  We’ve made the container a slot, because for some radio stations it’s nice to have up to 6 upcoming shows, but some have less or more. The problem is: whenever I add the slot tot the container, it resets my program instance to the old component without the meta slot, which isn’t in use anymore and has been deleted. It keeps saying it’s connected to my component library, when I click ‘view main’ it does contain the meta slot. But the instance is always without it. When I remove the slot container, the meta slot returns. I find this behavior pretty strange and I don’t get why I can’t have both?  ^ main component using a ‘list slot’ in whic

연간 결제를 2개월전에 사용했습니다. 그러나 사용에 있어 어려움이 있어 남은 기간은 사용하지 않으려고 합니다. 부분결제로 하고 남은 기간에 대해서는 환불받고 싶습니다. 확인부탁드립니다.

This feature is not working anymore on MacOS on the newest version 125.6.5 (I have this issue on my Macbook Pro M4 and Mac mini M2). Fortunately, my Windows PC is still working.If anyone has this issue, please help me raise this up to Figma!

Hi Figma team,I came across what seems to be a reproducible behavior while creating highlights using Inner Shadow.When I create a highlight with an Inner Shadow and then remove the layer's Fill, the Inner Shadow disappears as well. I'm not sure if this is intentional or a bug, so I thought it was worth reporting. I've attached a short video demonstrating the behavior.

Hi My name is Meenal Acharya and for the past 1 hour, I am trying to reupload the edited version of my App design with mock-ups to the community but in vain facing rejection quoting it is the duplicate. In the previously published version, it contains accidentally formed UI design not associated with the subject and want to remove for project submission tomorrow by 4 pm. Kindly help me in re-publishing the refined version. Thanks.

I'm reaching out here to see if a moderator or team member can help escalate a time-sensitive billing ticket before our upcoming renewal. Ticket #2050844 We still haven’t received a response so we are reaching out here to see if we can get urgent help. Yesterday, August 4, we accidentally added 9 seats to this account, realized the error, and removed them immediately. Those 9 users were added to our other active Figma account where they belong. Our upcoming invoice is showing billing adjustments that charge us for these 9 seats on this account, even though they were immediately removed and moved elsewhere. Since these seats were added in error and removed within minutes, we are hoping support can adjust the pending invoice so we aren't charged double across both accounts. If anyone on the support team can help flag or review our ticket before our renewal goes through, that would be great. Thank you.

Hello figma! :-)I'm unable to publish changes to a shared library file. Clicking "Publish" in the library modal shows the "Assembling components, styles, and variables" dialog, but it never completes. No error message, no toast, no progress indicator at all.I have Owner/can edit access to this file (confirmed in the Share dialog), so this is not a permissions issue. This was working fine for me yesterday.Suspected trigger: The issue started after I published multiple libraries in quick succession then closed the Figma Desktop app shortly after (before confirming the publishes had fully completed because it was stuck). Since reopening, publishing this library no longer works and the action shows no loading/progress feedback of any kind, as if the click isn't registering at the server level.A teammate with can edit access to the same file is able to publish it successfully from their own machine right now, which rules out a permissions or server-wide outage issue and points to something

After a couple of versions, the option to “restore this version” is not even showing while clicking the donut menu in Figma make. the only change made on the file is moving it inside a project. a local copy downloaded and re-imported but same issue. 

Hi Figma team,I'm building a website using Figma Sites (https://www.marilialeal.com.br/), and I've encountered a major issue regarding SEO and search engine indexing.The site is automatically generating the following tag in the <head>: <meta name="robots" content="noindex"> This prevents Google Search Console from indexing the site, and there's currently no way to remove or override this tag through the Figma Sites settings. I’ve tried adding a new <meta name="robots" content="index, follow"> tag as high as possible in the Custom Code section, but it’s still ignored by search engines because the noindex tag appears first.This makes Figma Sites unsuitable for any project that requires SEO or public visibility on search engines.Could you please provide a way to: Remove or override the default noindex tag in the <head>; Ensure that published websites are indexable when desired; Clarify whether this is an intentional limitation or a bug? Thanks in advance. This

Hello,After upgrading to the Professional plan, I was downgraded back to the Starter plan (24 hours later), even though I had paid for and been charged for the Professional plan. I opened a support ticket but haven’t received a response. Has anyone else had the same problem, and how can I resolve it and switch back to the Professional plan without having to pay again? Keep in mind that I’ve already set up an annual SEPA direct debit.

ello Figma Support Team,I am unable to open one of my Figma Make files. Whenever I try to open it, the screen remains completely white, and I receive a memory-related issue. The file is no longer accessible.File URL:https://www.figma.com/make/9CXvfpqChZiy0O9DwGUHKp/RM-CBM-Visit?t=v6p4NuOdXNQvEfhM-0This file contains several hours of work and is very important to my project. I have already tried the following troubleshooting steps:Restarted my computer. Tried opening the file in different browsers. Cleared browser cache and used an Incognito window. Attempted to reload the file, but it still opens as a white screen.Could you please investigate whether the file can be recovered or repaired? If there is a server-side recovery option or a previous recoverable version, I would greatly appreciate your assistance.Please let me know if you need any additional information, such as screenshots, browser details, or system specifications.Thank you for your support, and I look forward to your respo

Hello Figma Support team,I've identified a reliably reproducible bug in my design system library: every time I double-click a variant in the left panel to edit it a second time, the variant name breaks.The Prop=Value, Prop=Value name format (e.g. Type=Regular, State=Default) gets overwritten and replaced with just the values, without the property names (e.g. Regular, Default). The right-hand panel then shows "This layer has an invalid name" and the property dropdowns switch to "—".I tested this on 2 component sets to confirm reproducibility before risking further damage across the rest of the library — the bug happens consistently, so I consider my entire library at risk if I continue editing variants normally.Steps to reproduce:Open an existing component set with variants already correctly named (Prop=Value, Prop=Value) Double-click a variant's name in the layers panel to edit it a second time The name gets overwritten automaticallyWhat I need:Confirmation/fix for this bug before I co

I'm unable to export Figma Slides. The Export button isn't visible anywhere, and the export option doesn't appear under "Actions" either.

I recently increased my AI credits by $20, based on a specific and controlled budget. However, I noticed that an additional billing adjustment amount was charged for my next billing, resulting in a total charge higher than the amount I intended to purchase.I would appreciate clarification on why this billing adjustment was applied, particularly when my credit purchase and budget were explicitly limited to a specific amount. Unexpected charges beyond the approved budget create unnecessary financial burden and make it difficult for us to manage usage costs effectively.Kindly review the billing transaction, provide a detailed explanation of the additional charge, and assist in resolving or reversing any amount that was charged beyond the intended $20 credit purchase.We would also appreciate guidance on how to ensure that future charges remain strictly within the configured budget or credit limit, without any unexpected billing adjustments.Thank you for your prompt assistance in resolving

Hi,I accidentally moved my project "Видавництво Старого Лева | Лендинг спільноти" to Trash.This is an Education Team, and I am the Team Owner with edit access.The project is still visible in Trash and shows 2 files, but:- there is no Restore option;- there is no three-dot menu;- the Files tab is empty;- double-clicking the project does nothing.I have already confirmed that I am the Team Owner and have edit access.Could someone from the Figma team please check whether the project can be restored or explain why the Restore option is missing?Thank you.

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma specs as the source of truth for building components. When

I am paying for full-seat professional account but I am unable to press publish button for figma site, can you help me? is there any setting up I can fix?  

Hello Figma Support Team,I'm writing to find out why my account has been restricted. I'm currently unable to share any of my Figma files, which is preventing me from working. I've had this account for more than 6 years, and this restriction is affecting my ability to do my job. I'd appreciate it if you could look into this and let me know:1. The specific reason for the restriction2. What steps I need to take to resolve it3. How quickly this can be fixedAccount email: (redacted by the moderator due to PII)I need this resolved as soon as possible since I rely on this account for work. I have already sent several emails to support with no response and this is severely affecting my work. Thank you for your prompt attention to this matter.Best regards,Paula

This is the Figma web browser version. How do I turn off these giant thumbnails?They suddenly started showing up and take up so MUCH vertical space. 😭  

When importing SVGs stop converting <circle> tags into <path> tags.Please stop. It breaks my workflows.Please please overhaul your SVG engine. It is so buggy and broken.

I’m having intermittent issues of my layers that have motion applied to them turning into white boxes. sometimes they render when I play motion, sometimes when I play in prototype mode. What I can’t fix is when I create a motion animation on one page, and move it toanother, it never renders anything on the other page but the white boxes. i’ve tried clearing the cache by turning motion on/off and even closing the app.  

Hello,I am the owner and only member of my Starter team workspace.On August 2, I used Figma Make for one AI generation. After it completed, my AI Balance showed 332 credits remaining.I did not perform any further AI generations after that.On August 4, my account shows 0 AI credits remaining until Sep 1.Could you please check my AI credit usage history and explain how my remaining credits were consumed? If this is expected behavior, could you please explain why my balance changed from 332 to 0 without any additional AI actions?Thank you.