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Hello dear figma team,  I noticed that when i paid for myself and my friend to collab in a project, the figma prototype key is visible to her but not for me and I need this urgently solved as I have something due soon.  hope to hear from you soon.

I recently upgraded to an educational account but it says I have reached my current limit. I have been using the AI to create a UI mockup. Why is my account being limited like if it were a starter account? 

SF Symbols now appear smaller when creating them using the keyboard. I had a library of SF Symbols in one of my files, and after comparing the same symbol with the same font size and all other settings, they appear different - the one from before looks significantly bigger. Also, after checking the size of SF Symbols used in the iOS 18 Official UI Kit from Apple, their size is still as big as it was before. What could be the issue? Thanks! 

Probably duplicate of  We have figma project where i can only comment and view from my account, if i try to tag anyone (eg. neither “@S” or “@Some User”) I always see only “No people found for s”, even when i copypaste name from colleague comment (his name or person he correctly tagged in his comment) it display no users.I use latest Chrome browser and https://www.figma.com/design/some_cool_hash_project_name. The figma.com/api/contacts/at_mentions request is returning:error: falsei18n: nullmeta: []status: 200 

Sorry if this is a stupid question. I am trying to avoid multiple layers.Why can’t I make a component with a text property and then have variants with different values in that property? What am I missing? Why do I have to create a master component and then wrap that in sub components?

Im trying to import my designs into Principle for mac, but for some reason it wont connect to Figma. It just hangs on “Getting documents” and then it says it couldn't reach Figma.It worked just fine earlier today. but suddenly stopped working this evening.Anybody else experiencing this?  

I recently filled the form about Figma EDU Plan, But looks like my high school isn't in the Figma School List. The error shows “ You must apply with your school email to continue.” Im already using my School e-mail to register figma and verify at figma education plan page. Also i already submit many times domain request to "High School Domain Requests for Figma EDU Plan". Still no response.  

The mobile app is not working, so I cannot test my mobile prototypes via the app. Any news on this? Is it just me? This is the message i get  

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like re

while opening any plugin unable to find the run or save option for the desired plugin scrolling  down until the bottom of page unable to find the both options.  

Hi Figma Community! I'm currently having problems in dev mode.Usually when I change modes or view a variable in the code view in dev mode and click on the variable to see details, the value of the variable that I clicked will appear. Or when I try to change the mode, for example from Desktop to Mobile, the value will also follow the changes.For example the image below:But on the other hand there are variables that if I click and change the mode, the value does not appear or change, like this:I also noticed the first image variable came from the file itself, while the second image variable came from another file. But shouldn't the value stil

 Hi all Can somebody help me with this persistents errors ? Best Regards 

when I sharing a project with team members Figma show the request failed . I don't know if it's because a lot of people were added to the project the day before yesterday.Does anyone know the cause and solution? 

Hi team,My EDU account is still active, but when I try to access the EDU team, it shows that I need to verify my EDU account again. I’ve already completed the verification successfully, but my EDU team remains locked.Could you please help me resolve this issue? The team contains several important projects.

After several attempts to verify my account on SheerID, I received a “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” error message.I’ve been emailing to SheerID and figma edu with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated. 

I’ve had a very confusing week trying to connect components with my team. I’ve been connecting React components, another engineer has been connecting Compose components. I was getting accurate results from the MCP, the other engineer was always only getting HTML/CSS. When I tried a component he connected, I was getting correct Compose code returned. Everyone was confused. Until today… We realized that I was using an older version of the MCP and `get_code` tool, whereas he was using a newer version and `get_design_context` tool. I just connected to the remote MCP which no longer has `get_code` and only has `get_design_context`, and now I’m getting the same results. We’re wondering if there is a bug in `get_design_context`? Can we get the same functionality as the old `get_code`? Thanks!!!

My Educational plan expires in 2 weeks, but I won't have money to actually buy one until 4 weeks, or even more.What I wanna know is what happens after it expires? Do all my files just sit there the way I left them until I can buy a plan, or is everything deleted or changed somehow?Will I lose any files that are over the file limit for the free plan?I won't be doing any changes to the file, but I just gotta make sure they stay there until I get the money.Thanks

I canceled my Figma subscription a month ago (Professional Full seats), right after subscribing, because I was sure I only needed pro for 1 month (I just needed to use dev mode for a small project). I was charged $15 for that last month, for the period Sep 17 – Oct 17, 2025. My account is currently showing as on the free Starter plan. Despite this, I was charged $5 for the Professional team subscription today, on Sept 17, 2025. I expected my cancellation to be processed correctly, yet I find myself facing an unexpected charge. I don’t even understand really what this $5 is for, since the pro seat was for $15 last month. Regardless, I do not require any figma pro service for this month, so this is just a waste of my money.Has anyone else encountered this issue? It's crucial to resolve this matter quickly. Any advice on how to resolve this would be greatly appreciated!

I can't see the 'Select Library' button in my Figma file, which was moved from another team.

The Figma API endpoint `https://api.figma.com/v1/selections` doesn’t seem to be responding - always resulting in a `504 gateway timeout` after a long delay. With that endpoint down, Principle import is unable to function.I’ve contacted Figma’s engineering team on slack, but wanted to post here so I had somewhere to direct people to follow along for updates.

HelloI would like to request assistance with activating my educational plan for my correct email address, f****r@gmail.com.During the account verification process, I mistakenly selected the wrong email address. I primarily use the Figma desktop app, and when I clicked to verify my account, a browser opened and automatically selected a different email, d*****n@gmail.com, which was active in the browser at the time. I didn't realize the discrepancy and thought I was using my usual email address. As a result, I mistakenly submitted the verification with the incorrect email.Could you please assist in replacing or updating the email address associated with my educational plan to f******r@gmail.com? I would greatly appreciate your help in resolving this matter.More information (verified account):Email address: d******n@gmail.com Verification ID: 68*****

Another day, another bug in Figma! 20 billion well spent adobe…Now my component’s which are in linked library’s are not updating correctly. I literally have to go into each component, make a edit by selecting another component state, and then Figma will pop up saying theres an update for this component - i select update ALL as i usually do, but its only updating the selected instance of the component. all other versions of the same component in the same page are not being update until I select them and do the same thing! what is this? what am i paying for? Frustration? a 2gb limit which make creating even a simple flow almost impossible? the limits of this thing are becoming as increasingly problematic as the bugs. Please fix it, also stop double charging for edits, when they are different teams, one person can only make one set of edits at one given time! criminal

For some reason the right sidebar has started to be completely blank, but only on one project. I use the browser site and have tried clearing my cache, but it didn’t help. When I first load in the project, the sidebar briefly appears and then disappears. Any idea how to fix this??  

I experience the same issue as that! But that topic has been closed for reply.This is the latest version of my ticker component, with variant:- Info- Success- Warning- Error- Waiting- TipBut if I copy that component (as intance) to other page, like this: As you can see in the picture above, the update icon in the top right corner is active (blue), which shouldn’t be. Because the instance has just been newly copied here using the latest instance directly from

Hello, As a full seat member in my organisation, we were using Figma make when suddenly yesterday a message appears stating that “Figma will not enforce AI credit this year but we used our credit limit for the future”. I am confused by the “future”, what does it mean ? will our credit reset on next billing cycle ? how could we continue to use it as we were having great results and now are stuck. We found a bit frustrating that no warning was made prior the limit was reached. Also, we made around 40 prompts on the app, then stopped working on it for a week and then after coming back yesterday, the limit was reached after 1 extra prompt.Can someone help me or is having the same issue ?Thanks and enjoy your day,