Hey @annmtt , Celine from Figma here, thanks for reaching out! I’m sorry you’re running into issues with your Education verification, but Figma for Education isn’t able to manually verify your account — please note all verifications must go through SheerID.
Figma's policy requires a school-issued email address for users to verify for the Education program. Since SheerID handles higher-education verification, any questions about email domain eligibility or alternative documentation will need to be directed to their support team.
If your school doesn’t provide student emails — or if this is your official school email — please contact SheerID so they can review and update their records.
You can contact them here: https://support.sheerid.com/en-US/help-center/contact-form. They’re best equipped to take a closer look at your case, thank you!
For more information, you can read our guide: Figma for Education