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refund request

  • April 19, 2026
  • 3 replies
  • 50 views
Paul Kim

i would like to refund pretty please. because i don’t think i gonna need that much
[redacted by moderator to remove personal information]

Best answer by Tom Reem

Hi ​@Paul Kim, welcome to Figma Forum, and thanks for reaching out!

I'm not able to access billing details from here, but I've raised your post with our Product Support team. They're reviewing your request under case number: 1857666, and will follow up at the email tied to your Figma account.

If you haven't already, this resource covers how to manage your subscription and the refund policy: Upgrade or downgrade your plan.

I also removed some personal information from your original post to protect your privacy — appreciate your understanding on that. 🙏🏻

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • April 19, 2026

Hi ​@Paul Kim, welcome to Figma Forum, and thanks for reaching out!

I'm not able to access billing details from here, but I've raised your post with our Product Support team. They're reviewing your request under case number: 1857666, and will follow up at the email tied to your Figma account.

If you haven't already, this resource covers how to manage your subscription and the refund policy: Upgrade or downgrade your plan.

I also removed some personal information from your original post to protect your privacy — appreciate your understanding on that. 🙏🏻

cola929
  • cola929
  • New Member
  • May 13, 2026

Dear Customer Support Team,

I noticed that my subscription was automatically renewed, but I did not intend to continue using the service for another year.

I only became aware of the charge after receiving a fraud alert notification from my bank. My company is currently reviewing the purchasing method, so I did not plan to renew the subscription at this time.

Could you please help cancel the renewal and process a refund for this charge?

Thank you for your assistance.

Celine_
Figmate
  • Celine_
  • Community Support
  • May 13, 2026

Hey ​@cola929 , thanks for reaching out. Since this involves billing and account-specific information, the best next step is to contact our support team directly so they can review the renewal and refund request securely.

You can reach them through the Support Hub by typing “Refund, contact an agent” → “Start a chat” → click “Enter“.

I’d also recommend cancelling the subscription from your team settings in the meantime to prevent any future renewals while the team reviews your case. Here’s the steps in this article: Downgrade your plan

When you contact support, please include:

  • the email address associated with the subscription
  • the invoice/charge details if available
  • confirmation that the renewal was unintended

The team will then be able to review your specific billing situation and assist further, thank you!

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