Project Live Preview Has Been Stuck Loading for Almost a Week

Hi ​@chinling, Celyn from Figma Community Support here.

Thanks for reaching out and sharing those details. I understand that your project has been stuck on a blank loading state for several days now with the “Live preview loading, interactions may not be saved” message - I can imagine how disruptive that must be, and I’d like to help.

I’ve created a support ticket for you so the team can investigate further, your ticket number is #1884589.

It’d be really helpful if you could reply directly to the ticket with the following so we can better understand where things are getting stuck:

• Click the ? icon in the bottom-right corner of the Make file, select “Check network settings,” and share a screenshot of what you see
• Is this only happening on a specific file, or across all Make files?
• Please share a direct link to the impacted file, and invite support-share@figma.com with “Can View” access (this will not impact your billing and will allow us to reproduce the issue and investigate with Engineering)
• If possible, include a screen recording of the issue (full window in view)

To help narrow things down, you could also try opening the file in a different browser or creating a copy of the file to see if the preview loads there. This can help determine whether the issue is file-specific or related to your environment.

Appreciate you working with us on this, someone from the team will be reaching out with next steps soon.

Hey ​@chinling , Celine from Figma here, I am working closely with Celyn_L, happy to help!
Thank you for sharing the video recording. I see in the backend that our Technical Quality team is waiting for your response so they can investigate further your case.

Could you please check your inbox when you have a moment? For reference, your case number is #1884589, sent to your email address: evexxxx24@gxxxl.xxm. Thank you!

Thank you for the update. I will check my inbox and respond to the email shortly.