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Project Live Preview Has Been Stuck Loading for Almost a Week

  • May 5, 2026
  • 5 replies
  • 64 views
chinling

Hello, my Figma Make project has been unable to load properly for almost a week.

The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.

I have tried waiting and checking multiple times, but the issue has not improved.

Best answer by Celine_

Hey, I see in the backend that things are working smoothly again! 🎉 I’ll go ahead and close this thread. If you run into anything else, just reply to your support case and it will reopen automatically, thanks!

This topic has been closed for replies.

5 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 5, 2026

Hi ​@chinling, Celyn from Figma Community Support here.

Thanks for reaching out and sharing those details. I understand that your project has been stuck on a blank loading state for several days now with the “Live preview loading, interactions may not be saved” message - I can imagine how disruptive that must be, and I’d like to help.

I’ve created a support ticket for you so the team can investigate further, your ticket number is #1884589.

It’d be really helpful if you could reply directly to the ticket with the following so we can better understand where things are getting stuck:

  • Click the ? icon in the bottom-right corner of the Make file, select “Check network settings,” and share a screenshot of what you see
  • Is this only happening on a specific file, or across all Make files?
  • Please share a direct link to the impacted file, and invite support-share@figma.com with “Can View” access (this will not impact your billing and will allow us to reproduce the issue and investigate with Engineering)
  • If possible, include a screen recording of the issue (full window in view)

To help narrow things down, you could also try opening the file in a different browser or creating a copy of the file to see if the preview loads there. This can help determine whether the issue is file-specific or related to your environment.

Appreciate you working with us on this, someone from the team will be reaching out with next steps soon.

chinling
  • chinling
  • Author
  • New Member
  • May 5, 2026

I’ve only created this one file with Figma Make.

 

Celine_
Figmate
  • Celine_
  • Community Support
  • May 5, 2026

Hey ​@chinling , Celine from Figma here, I am working closely with Celyn_L, happy to help!
Thank you for sharing the video recording. I see in the backend that our Technical Quality team is waiting for your response so they can investigate further your case.

Could you please check your inbox when you have a moment? For reference, your case number is #1884589, sent to your email address: evexxxx24@gxxxl.xxm. Thank you!

chinling
  • chinling
  • Author
  • New Member
  • May 5, 2026

Thank you for the update. I will check my inbox and respond to the email shortly.

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • May 8, 2026

    Hey, I see in the backend that things are working smoothly again! 🎉 I’ll go ahead and close this thread. If you run into anything else, just reply to your support case and it will reopen automatically, thanks!

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