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timmie.van.engelen
timmie.van.engelen
New Member
March 26, 2026
Solved

Unable to contact sales

  • March 26, 2026
  • 6 replies
  • 122 views

I’ve tried contacting your sales team via the contact form but haven’t received a response so far. Some of my colleagues have also reached out and haven’t heard back either.

Could you let me know if there’s an alternative way to get in touch, such as a phone number or direct email address?

This topic has been closed for replies.
Best answer by Celine_

Hey again ​@Kay123 , just a heads up, the support team has replied to you and resolved your request! Please check your inbox when you get a chance! 📬

All requests in this thread have been addressed, so I'll go ahead and close the topic here. Thank you! 

6 replies

Celine_
Figmate
Celine_
Community Support
March 26, 2026

Hey ​@timmie.van.engelen  , Celine from the Figma Community here, sorry to hear you haven’t heard back from the Sales team yet.

I can see you’ve already contacted our Support team, and they’re currently waiting on some additional information to move things forward. When you have a moment, please check your inbox for their message.

For reference, your case number is #1811454. Thanks for your patience 🙏🏻

Update: Our support team is waiting for your reply to guide you for the next steps, please check your inbox when you can, thank you!

bffbcbook
bffbcbook
New Member
April 15, 2026

hi, i need help

 

Celine_
Figmate
Celine_
Community Support
April 16, 2026

Hey ​@bffbcbook , happy to help! Could you share a bit more detail about what you need so I can point you in the right direction? 😊

Kay123
Kay123
New Member
May 7, 2026

Hi,

I have written to the team re case 1881334, but i havent heard back. Please help.

 

Thanks

Celine_
Figmate
Celine_
Community Support
May 8, 2026

Hey ​@Kay123 , thank you for following up here!

I was able to see your support ticket in the backend, and I’ve added a follow up note to your case to give more visibility. Someone will reply you soon, thanks for your patience in the meantime!

Celine_
Figmate
Celine_Answer
Community Support
May 11, 2026

Hey again ​@Kay123 , just a heads up, the support team has replied to you and resolved your request! Please check your inbox when you get a chance! 📬

All requests in this thread have been addressed, so I'll go ahead and close the topic here. Thank you! 

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